Outlook Sales Extension

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Solved
waite on January 15, 2026
Dear Supporter, We have many users could not login with Microsoft. They could not receive verification code email from HubSpot in Outlook. Member: [email 1], [email 2], [email 3] Please help to unbounce user's email account. For informatio read more
0 upvote
1 Reply
Accepted solution
Recognized Expert
January 15, 2026 04:42
Hi @waite This is a community of volunteers that do not have access to your portal. I see you tagged this as "Enterprise" so I would r...read more
Solved
HZimmerman76 on December 18, 2025
Hello, When I compose a new message in outlook my own e-mail address, plus the the bcc hubspot address will populate. I dont want my own e-mial adress to populate in this field. What could be causing this? unwanted e-mail circled in red
0 upvote
1 Reply
Accepted solution
Member
December 18, 2025 16:36
Hello All, I fixed this issue myself! Please see screenshot below of where to find these
ABedekar on December 16, 2025
I have been trying to set up HubSpot Sales in my account for many weeks now. This is the message I always get. The Admin has approved me in Azure configurations. I have two accounts, it is causing the problem Moderation note: The read more
0 upvote
2 Replies
Top Contributor
December 16, 2025 13:47
Hi @ABedekar , this error is frustrating, but the screenshot is actually very telling. The key point is that this message is coming from Microsoft,...read more
Solved
IDA-CLE on December 08, 2025
Hi everyone, I’m hoping to get some advice on an issue we’re currently experiencing with HubSpot Sales when linked through Outlook. Whenever we correspond within an email thread, HubSpot automatically re-uploads the same attachment every time som read more
1 upvote
3 Replies
Accepted solution
Most Valuable Member | Platinum Partner
December 11, 2025 14:53
Great callout @IDA-CLE - and I'm glad @BérangèreL shared the feature request in Ideas. That's my go-to when something like this comes up. As far ...read more
Solved
JGarberi on December 04, 2025
buenas tardes, no consigo conectar la bandeja de entgrada de micuenta de outlook 365 a hubspot, porque me dice que ya está conectada con otra cuenta, cuando trato de cambiar la cuenta, me diceque necesito permisos de administardor, cuando en realida read more
0 upvote
2 Replies
Accepted solution
Top Contributor
December 15, 2025 14:54
Hi @JGarberi , this error usually means the Outlook 365 mailbox is already connected to another HubSpot account, not necessarily the one you’re cur...read more
Solved
CBurger5 on December 03, 2025
I've noticed when I have the outlook plugin pinned and I reply to an email in Outlook, as soon as I hit 'reply' it opens a new email (as it should). If I start typing, about 3-4 seconds later eveything I typed deletes....it is almost as if outlook read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
December 03, 2025 14:33
Hi @CBurger5 ! I investigated this issue and apparently is something other HubSpot community members have pointed out as well, the reason behind...read more
Solved
TM-OML on November 21, 2025
Hi Our Outlook Sales plug-in is not associating emails with associated deals by default. The boxes in the settings below are greyed out. I can tick to associated with deals manually by using the ribbon interface screenshotted below, but read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
November 22, 2025 11:09
Hi @TM-OML ! This usually happens when HubSpot’s Outlook Sales add-in is installed but doesn’t have full permissions, or when deal a...read more
Solved
ACoorey on November 19, 2025
Hii Team I am not able to log emails or calls after sending them through outlook, its all greyed out. My mail is connected to personal settings. i am using explorer and have my hubspot sales active. Any help that I can get?
0 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
November 19, 2025 05:44
Hi @ACoorey , When Outlook’s Log/Track controls are greyed out, it’s almost always one of these: the add‑in task pane isn’t open/pinned whi...read more
Solved
JB28 on November 18, 2025
Our Office 365 email disconnected itself this afternoon from our HubSpot inbox. When we try to re-connect, we sign in to the email account then it goes back to HubSpot and briefly flashes a page with an error that says "Sorry. Something about that d read more
1 upvote
5 Replies
Accepted solution
Most Valuable Member | Platinum Partner
November 19, 2025 09:35
@JB28 I wonder if this has resolved itself? The timing makes me think that the recent Cloudflare outage (November 17–18, 2025) may have contributed...read more
Solved
JC15 on November 11, 2025
Currently, HubSpot limits the user session timeout length to a maximum of 3 days. As a user, I might take a few days off or simply not use the HubSpot interface every 3 days, which results in having to log in again unnecessarily. As an admin, I ma read more
2 upvotes
4 Replies
Accepted solution
Hall of Famer | Partner
November 11, 2025 05:33
Hi @JC15 , You could request that this time-out is changed in the ideas section of the community, monitored by the product team: https://comm...read more
Solved
SJamieson75 on November 06, 2025
Has anyone experienced an issue with the sales extension not logging inbound emails when you select Log this email in the Extension. I used to be able to log an email against a contact company deal or lead. It now allows me to select this but will n read more
0 upvote
1 Reply
Accepted solution
Participant
November 07, 2025 11:11
I’ve run into that a few times, and it usually happens after either a Chrome update or a HubSpot extension refresh. What helped me was disconnecting ...read more
Solved
bhaul on November 04, 2025
My clients use Google Workspace to host their domain and email. The end users prefer to use Outlook for Mac as their email client. I am starting to realize that this use case is not officially supported with an add-on. But if they used Office 365 as read more
0 upvote
3 Replies
Accepted solution
Top Contributor | Platinum Partner
November 04, 2025 15:11
Hi @bhaul ! You’re correct, Outlook for Mac with Google workspace isn’t officially supported by HubSpot’s Outlook add-in. The add-in only works ...read more
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