Outlook Sales Extension

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IDA-CLE 12月 08日, 2025
Hi everyone, I’m hoping to get some advice on an issue we’re currently experiencing with HubSpot Sales when linked through Outlook. Whenever we correspond within an email thread, HubSpot automatically re-uploads the same attachment every time som 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
12月 09日, 2025 04:22
Hi @IDA-CLE and welcome, we are delighted to have you here! 🧡 Thanks for reaching out to the HubSpot Community and for sharing your valuable fe...続きを読む
解決済み
JGarberi 12月 04日, 2025
buenas tardes, no consigo conectar la bandeja de entgrada de micuenta de outlook 365 a hubspot, porque me dice que ya está conectada con otra cuenta, cuando trato de cambiar la cuenta, me diceque necesito permisos de administardor, cuando en realida 続きを読む
0 いいね!
1 コメント
ベストアンサー
投稿者 | Diamond Partner
12月 04日, 2025 08:32
hello @JGarberi Do you minds sending a screenshot of the error. You can also contact the HubSpot support to tell you where (which HubSpot hub id) ...続きを読む
解決済み
CBurger5 12月 03日, 2025
I've noticed when I have the outlook plugin pinned and I reply to an email in Outlook, as soon as I hit 'reply' it opens a new email (as it should). If I start typing, about 3-4 seconds later eveything I typed deletes....it is almost as if outlook 続きを読む
0 いいね!
1 コメント
ベストアンサー
トップ投稿者 | Platinum Partner
12月 03日, 2025 14:33
Hi @CBurger5 ! I investigated this issue and apparently is something other HubSpot community members have pointed out as well, the reason behind...続きを読む
解決済み
TM-OML 11月 21日, 2025
Hi Our Outlook Sales plug-in is not associating emails with associated deals by default. The boxes in the settings below are greyed out. I can tick to associated with deals manually by using the ribbon interface screenshotted below, but 続きを読む
0 いいね!
1 コメント
ベストアンサー
トップ投稿者 | Platinum Partner
11月 22日, 2025 11:09
Hi @TM-OML ! This usually happens when HubSpot’s Outlook Sales add-in is installed but doesn’t have full permissions, or when deal a...続きを読む
解決済み
ACoorey 11月 19日, 2025
Hii Team I am not able to log emails or calls after sending them through outlook, its all greyed out. My mail is connected to personal settings. i am using explorer and have my hubspot sales active. Any help that I can get?
0 いいね!
2 コメント
ベストアンサー
名誉エキスパート | Diamond Partner
11月 19日, 2025 05:44
Hi @ACoorey , When Outlook’s Log/Track controls are greyed out, it’s almost always one of these: the add‑in task pane isn’t open/pinned whi...続きを読む
解決済み
JB28 11月 18日, 2025
Our Office 365 email disconnected itself this afternoon from our HubSpot inbox. When we try to re-connect, we sign in to the email account then it goes back to HubSpot and briefly flashes a page with an error that says "Sorry. Something about that d 続きを読む
1 いいね!
5 コメント
ベストアンサー
最優秀メンバー | Platinum Partner
11月 19日, 2025 09:35
@JB28 I wonder if this has resolved itself? The timing makes me think that the recent Cloudflare outage (November 17–18, 2025) may have contributed...続きを読む
解決済み
JC15 11月 11日, 2025
Currently, HubSpot limits the user session timeout length to a maximum of 3 days. As a user, I might take a few days off or simply not use the HubSpot interface every 3 days, which results in having to log in again unnecessarily. As an admin, I ma 続きを読む
2 いいね!
4 コメント
ベストアンサー
殿堂入り | Solutions Partner
11月 11日, 2025 05:33
Hi @JC15 , You could request that this time-out is changed in the ideas section of the community, monitored by the product team: https://comm...続きを読む
解決済み
SJamieson75 11月 06日, 2025
Has anyone experienced an issue with the sales extension not logging inbound emails when you select Log this email in the Extension. I used to be able to log an email against a contact company deal or lead. It now allows me to select this but will n 続きを読む
0 いいね!
1 コメント
ベストアンサー
参加者
11月 07日, 2025 11:11
I’ve run into that a few times, and it usually happens after either a Chrome update or a HubSpot extension refresh. What helped me was disconnecting ...続きを読む
解決済み
bhaul 11月 04日, 2025
My clients use Google Workspace to host their domain and email. The end users prefer to use Outlook for Mac as their email client. I am starting to realize that this use case is not officially supported with an add-on. But if they used Office 365 as 続きを読む
0 いいね!
3 コメント
ベストアンサー
トップ投稿者 | Platinum Partner
11月 04日, 2025 15:11
Hi @bhaul ! You’re correct, Outlook for Mac with Google workspace isn’t officially supported by HubSpot’s Outlook add-in. The add-in only works ...続きを読む
cclark2 10月 30日, 2025
Hello, Is it possible to customize the fields and objects that show in outlook for a contact profile? I've attached two pics to show what I mean. We have some custom objects that we would like to be able to show in Outlook as well as customize t 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
10月 30日, 2025 17:28
Hey @cclark2 - thanks for posting in the Community! As far as I'm aware, we are limited to the options listed in this knowledge base article on...続きを読む
NSanter 10月 28日, 2025
Hello, my emails are not tracking despite being logged in, personal inbox connected and having 'track emails' ticked. When i send an email, the BCC email shows. Can someone please advise?
0 いいね!
2 コメント
参加者 | Platinum Partner
11月 07日, 2025 01:54
Hi @NSanter If your emails are not tracking even though: your personal inbox is connected, and the “Track emails” box is ticked,...続きを読む
解決済み
MarineG 10月 21日, 2025
Hello, For several days now, email opening tracking has stopped working. I'm using the Outlook app with the Hubspot extension. I've logged out, then logged back in; I've uninstalled and then reinstalled the extension. I've checked the settings on th 続きを読む
0 いいね!
13 コメント
ベストアンサー
参加者
10月 30日, 2025 10:16
Hello and thank you very much for your feedback. I didn't do anything special, but email open tracking has been working again for the past three day...続きを読む
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