This has been an ongoing issue for my team for about a year. For 2 members, the calendar is syncing from Outlook to HS this month, for the rest, there is no data. Last month, it was working for most members and logging most (but not all) Outlook me read more
Hi @KKelsen ,
Sorry to hear that this issue has been recurring for over a year. Based on HubSpot's knowledge base, various community discussions,...read more
Hi team, Previously when hovering over an attachment file on a logged email/note/call note you could see the full title without having to open it. Can you confirm if this has been removed or if this is a manual setting we can turn back on? read more
Hi @BwhiteTego ,
I don’t believe there’s any manual setting available to toggle this on or off. It looks like the ability to view the full file n...read more
What a joke this add-in is. As a Google user, the Hubspot Sales Chrome extension for Gmail doesn't even compare to the Office 365 version. They share no real-use user experience features, so trying to support my clients has been a complete nightmare read more
Hi Do you have anything you could link that evidences that Hubspot acknowledges that the Outlook plug-in is poor and that they are working on a n...read more
Hello, I am using Outlook classic and the Hubspot Outlook Sales extension. I haver e-mails that shows in Outlook associated to contacts and to Deals, but when checking in Hubspot the e-mails are not showing up in the Deals. I can't unselect the read more
Hi @Nicdm , Recent updates to Outlook and the HubSpot Sales add-in have led to a few quirks, especially with the classic Outlook version. Several ...read more
the icon shows up on my outlook (classic) after I performed an admin install of the addin into my MS365 but only for my account since no one else is currently using hubspot ( which is the free version ). Below is the Error that shows up in the windo read more
Hi @KMBIT ,
That error usually means the HubSpot Sales add-in is struggling to load — often because of how it was installed or a browser issue b...read more
We are a company with 12 Windows 11 computers. We use MS Office 365 desktop. In Desktop Outlook, we had installed the HubSpot Sales extension. Now, we are forced to switch to the New Outlook (i.e., leave Outlook Classic) because of an incompatib read more
Hi @prozakis ,
The desktop add-in only works for the old Outlook, see here: https://knowledge.hubspot.com/connected-email/get-started-with-th...read more
Hi! I have a few contacts that have multiple deals associated to them but the issue we've been seeing recently is when they send an email regarding a particular deal, HbSpot attaches it to all the deals associated to them. Is there an auto read more
Hi @KRosero ,
For one, you can define automatic activity defaults by following these steps: https://knowledge.hubspot.com/object-settings/con...read more
I am having difficulties. Is the only way that I have the emails sent by the Outlook site created automatically on HubSpot by using the HubSpot Sales Outlook desktop add-in? Because I am new at that company, and the team informed me that before they read more
Hello @RMazzucchelli7 ,
At this time, HubSpot does not natively sync Outlook meeting response statuses (such as Accepted, Declined, or Tentat...read more
hi, we need to add a custom object in Outlook sales extension. how can we add it? so far we can see only the default existing objects in hubspot thank you
Hi all, I’m hoping someone might be able to help clarify an issue I’m noticing on behalf of my team. We use LetSignIt for our email signatures in Outlook, and the signatures change several times throughout the year. When I send an email th read more
Hello @CPOWERS4 From what I know, the signature gap comes from where LetSignIt injects the banner:
Why it shows for some reps but not others
...read more
Hello all,
So our team was successfully using the Outlook extension and where able to log emails, as soon as they would open the extension the associated objects to the contact would already be within the options of the UI extension. However, in t read more
Hi @galvanA81
Based on the screenshot the email is on the never log list, so nothing will be logged against the Kontakt and associated recor...read more