Outlook Sales Extension

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Solved
SKeohan on July 11, 2025
Hello, our target clients are 'companies' so in our HubSpot we mainly have companies but create contacts for the email element and marketing. When we email out of outlook and we 'log' the email on the contact and search for the company and log it on read more
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
July 11, 2025 11:40
Hi @SKeohan - If the contact is associated to a company, the activites with the contacts should automatically be logged on the Company Reco...read more
Solved
TNoticeU on July 07, 2025
It would significantly improve workflow efficiency if users could mark a contact as a Marketing Contact directly from the Outlook Sales Tool preview panel . Currently, this function is only accessible within HubSpot's main contact record view, whic read more
0 upvote
2 Replies
Accepted solution
Community Manager
July 08, 2025 15:20
Here's a similar one I found: Set Marketing Contact Status for contacts from iCloud and Outlook contacts Posting here for some upvotes 😁
Solved
KKelsen on July 07, 2025
This has been an ongoing issue for my team for about a year. For 2 members, the calendar is syncing from Outlook to HS this month, for the rest, there is no data. Last month, it was working for most members and logging most (but not all) Outlook me read more
0 upvote
2 Replies
Accepted solution
Guide | Gold Partner
July 07, 2025 15:46
Hi @KKelsen , Sorry to hear that this issue has been recurring for over a year. Based on HubSpot's knowledge base, various community discussions,...read more
BwhiteTego on July 07, 2025
Hi team, Previously when hovering over an attachment file on a logged email/note/call note you could see the full title without having to open it. Can you confirm if this has been removed or if this is a manual setting we can turn back on? read more
0 upvote
2 Replies
Community Manager
July 08, 2025 15:34
Hey @BwhiteTego 👋 Support is likely the best option for this request. — Jaycee
harrynorman on June 26, 2025
What a joke this add-in is. As a Google user, the Hubspot Sales Chrome extension for Gmail doesn't even compare to the Office 365 version. They share no real-use user experience features, so trying to support my clients has been a complete nightmare read more
1 upvote
3 Replies
Contributor
June 27, 2025 08:16
Hi Do you have anything you could link that evidences that Hubspot acknowledges that the Outlook plug-in is poor and that they are working on a n...read more
Solved
Nicdm on June 26, 2025
Hello, I am using Outlook classic and the Hubspot Outlook Sales extension. I haver e-mails that shows in Outlook associated to contacts and to Deals, but when checking in Hubspot the e-mails are not showing up in the Deals. I can't unselect the read more
0 upvote
2 Replies
Accepted solution
Guide | Gold Partner
June 26, 2025 23:26
Hi @Nicdm , Recent updates to Outlook and the HubSpot Sales add-in have led to a few quirks, especially with the classic Outlook version. Several ...read more
Solved
KMBIT on June 18, 2025
the icon shows up on my outlook (classic) after I performed an admin install of the addin into my MS365 but only for my account since no one else is currently using hubspot ( which is the free version ). Below is the Error that shows up in the windo read more
0 upvote
5 Replies
Accepted solution
Top Contributor | Platinum Partner
June 18, 2025 19:39
Hi @KMBIT , That error usually means the HubSpot Sales add-in is struggling to load — often because of how it was installed or a browser issue b...read more
Solved
prozakis on June 18, 2025
We are a company with 12 Windows 11 computers. We use MS Office 365 desktop. In Desktop Outlook, we had installed the HubSpot Sales extension. Now, we are forced to switch to the New Outlook (i.e., leave Outlook Classic) because of an incompatib read more
0 upvote
7 Replies
Accepted solution
Hall of Famer | Partner
June 18, 2025 06:18
Hi @prozakis , The desktop add-in only works for the old Outlook, see here: https://knowledge.hubspot.com/connected-email/get-started-with-th...read more
Solved
KRosero on June 17, 2025
Hi! I have a few contacts that have multiple deals associated to them but the issue we've been seeing recently is when they send an email regarding a particular deal, HbSpot attaches it to all the deals associated to them. Is there an auto read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 17, 2025 12:48
Hi @KRosero , For one, you can define automatic activity defaults by following these steps: https://knowledge.hubspot.com/object-settings/con...read more
Solved
MarcosBarcelos on June 12, 2025
I am having difficulties. Is the only way that I have the emails sent by the Outlook site created automatically on HubSpot by using the HubSpot Sales Outlook desktop add-in? Because I am new at that company, and the team informed me that before they read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 12, 2025 13:48
Hi @MarcosBarcelos , This personal email connection simply allows you to send emails from within HubSpot from your connected account. If...read more
Solved
RMazzucchelli7 on June 11, 2025
Key Question: Can Outlook meeting statuses (e.g., Accepted, Declined) map to HubSpot fields?
0 upvote
4 Replies
Accepted solution
Guide | Gold Partner
June 12, 2025 04:37
Hello @RMazzucchelli7 , At this time, HubSpot does not natively sync Outlook meeting response statuses (such as Accepted, Declined, or Tentat...read more
Solved
EGONZALOPALOM on June 11, 2025
hi, we need to add a custom object in Outlook sales extension. how can we add it? so far we can see only the default existing objects in hubspot thank you
0 upvote
3 Replies
Accepted solution
Thought Leader | Elite Partner
June 11, 2025 08:01
Hi @EGONZALOPALOM Currently, the HubSpot Sales Extension for Outlook (also called the HubSpot Sales Add-In) only supports default CRM ...read more
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