Outlook Sales Extension

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KKelsen on July 07, 2025
This has been an ongoing issue for my team for about a year. For 2 members, the calendar is syncing from Outlook to HS this month, for the rest, there is no data. Last month, it was working for most members and logging most (but not all) Outlook me read more
0 upvote
2 Replies
Top Contributor | Gold Partner
July 07, 2025 15:46
Hi @KKelsen , Sorry to hear that this issue has been recurring for over a year. Based on HubSpot's knowledge base, various community discussions,...read more
BwhiteTego on July 07, 2025
Hi team, Previously when hovering over an attachment file on a logged email/note/call note you could see the full title without having to open it. Can you confirm if this has been removed or if this is a manual setting we can turn back on? read more
0 upvote
1 Reply
Top Contributor | Gold Partner
July 07, 2025 04:32
Hi @BwhiteTego , I don’t believe there’s any manual setting available to toggle this on or off. It looks like the ability to view the full file n...read more
harrynorman on June 26, 2025
What a joke this add-in is. As a Google user, the Hubspot Sales Chrome extension for Gmail doesn't even compare to the Office 365 version. They share no real-use user experience features, so trying to support my clients has been a complete nightmare read more
1 upvote
3 Replies
Contributor
June 27, 2025 08:16
Hi Do you have anything you could link that evidences that Hubspot acknowledges that the Outlook plug-in is poor and that they are working on a n...read more
Solved
Nicdm on June 26, 2025
Hello, I am using Outlook classic and the Hubspot Outlook Sales extension. I haver e-mails that shows in Outlook associated to contacts and to Deals, but when checking in Hubspot the e-mails are not showing up in the Deals. I can't unselect the read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
June 26, 2025 23:26
Hi @Nicdm , Recent updates to Outlook and the HubSpot Sales add-in have led to a few quirks, especially with the classic Outlook version. Several ...read more
Solved
KMBIT on June 18, 2025
the icon shows up on my outlook (classic) after I performed an admin install of the addin into my MS365 but only for my account since no one else is currently using hubspot ( which is the free version ). Below is the Error that shows up in the windo read more
0 upvote
5 Replies
Accepted solution
Top Contributor | Platinum Partner
June 18, 2025 19:39
Hi @KMBIT , That error usually means the HubSpot Sales add-in is struggling to load — often because of how it was installed or a browser issue b...read more
Solved
prozakis on June 18, 2025
We are a company with 12 Windows 11 computers. We use MS Office 365 desktop. In Desktop Outlook, we had installed the HubSpot Sales extension. Now, we are forced to switch to the New Outlook (i.e., leave Outlook Classic) because of an incompatib read more
0 upvote
7 Replies
Accepted solution
Hall of Famer | Partner
June 18, 2025 06:18
Hi @prozakis , The desktop add-in only works for the old Outlook, see here: https://knowledge.hubspot.com/connected-email/get-started-with-th...read more
Solved
KRosero on June 17, 2025
Hi! I have a few contacts that have multiple deals associated to them but the issue we've been seeing recently is when they send an email regarding a particular deal, HbSpot attaches it to all the deals associated to them. Is there an auto read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 17, 2025 12:48
Hi @KRosero , For one, you can define automatic activity defaults by following these steps: https://knowledge.hubspot.com/object-settings/con...read more
Solved
MarcosBarcelos on June 12, 2025
I am having difficulties. Is the only way that I have the emails sent by the Outlook site created automatically on HubSpot by using the HubSpot Sales Outlook desktop add-in? Because I am new at that company, and the team informed me that before they read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
June 12, 2025 13:48
Hi @MarcosBarcelos , This personal email connection simply allows you to send emails from within HubSpot from your connected account. If...read more
Solved
RMazzucchelli7 on June 11, 2025
Key Question: Can Outlook meeting statuses (e.g., Accepted, Declined) map to HubSpot fields?
0 upvote
4 Replies
Accepted solution
Top Contributor | Gold Partner
June 12, 2025 04:37
Hello @RMazzucchelli7 , At this time, HubSpot does not natively sync Outlook meeting response statuses (such as Accepted, Declined, or Tentat...read more
Solved
EGONZALOPALOM on June 11, 2025
hi, we need to add a custom object in Outlook sales extension. how can we add it? so far we can see only the default existing objects in hubspot thank you
0 upvote
3 Replies
Accepted solution
Thought Leader | Elite Partner
June 11, 2025 08:01
Hi @EGONZALOPALOM Currently, the HubSpot Sales Extension for Outlook (also called the HubSpot Sales Add-In) only supports default CRM ...read more
Solved
CPOWERS4 on June 09, 2025
Hi all, I’m hoping someone might be able to help clarify an issue I’m noticing on behalf of my team. We use LetSignIt for our email signatures in Outlook, and the signatures change several times throughout the year. When I send an email th read more
0 upvote
3 Replies
Accepted solution
Top Contributor
June 23, 2025 10:15
Hello @CPOWERS4 From what I know, the signature gap comes from where LetSignIt injects the banner: Why it shows for some reps but not others ...read more
Solved
galvanA81 on June 03, 2025
Hello all, So our team was successfully using the Outlook extension and where able to log emails, as soon as they would open the extension the associated objects to the contact would already be within the options of the UI extension. However, in t read more
0 upvote
1 Reply
Accepted solution
Recognized Expert
June 03, 2025 06:17
Hi @galvanA81 Based on the screenshot the email is on the never log list, so nothing will be logged against the Kontakt and associated recor...read more
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