Outlook Sales Extension

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HarryPerry on May 31, 2023
I am new to hubspot and having issues with email integration and logging. I am using outlook and have just upgraded my mail box to an exchange. I have added this email account to my 'personal email' section within hubspot. When I send emails from th read more
0 upvote
3 Replies
June 05, 2023 04:08
Hi TomasVR, Do you have any further ideas on what I can do below? Thanks Harry Thanks, Harry
Stitchko on May 30, 2023
Hi, I'm SuperAdmin in this account, and I have a problem with the user's email. The user is looking at her emails in Outlook web. New i ncoming emails are not tracked, therefore are not visible nor registered in HubSpot. With outgoing mails, read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 30, 2023 08:06
Hi @Stitchko , Net new incoming emails are generally not being tracked – only replies to tracked emails (sent from the CRM, using the sales ex...read more
SHelberg on May 30, 2023
I track emails with the Hubspot plugin for Outlook. Recently - As in the past week or so - when I send an email, I receive an immediate 'email opened' notification. This is not opened by the recipient - I did a quick test and sent a mail to my p read more
0 upvote
1 Reply
Hall of Famer | Partner
May 30, 2023 07:25
Hi @SHelberg , Can you check whether you completed all of these steps outlined here? https://knowledge.hubspot.com/email-tracking/block-self-...read more
BAfia on May 22, 2023
I've added the Outlook Mac sales extension OK, but it keeps logging out and won't seem to stay logged in.
0 upvote
1 Reply
Community Manager
May 23, 2023 06:59
Hi @BAfia , Thank you for reaching out to the Community! It seems that this is a duplicate post: Outlook Mac add-in won't stay signed in ...read more
BAfia on May 19, 2023
Hi, Outlook Mac (16.72.3) add-in won't stay signed in. It seems to log out at least once a day and it's a real pain having to log in all the time. Is this normal? Thanks Ben
0 upvote
3 Replies
Community Manager
May 23, 2023 07:08
Thank you for sharing the screenshots! I would, however, recommend removing your email address from the screeshots; our Community is publicly availab...read more
AmeyC on May 18, 2023
Two of our company's users are finding their Outlook PC apps are randomly disconnecting them from HS. Now, one of them gets an error message stating that there is a problem saving the associations.
0 upvote
1 Reply
Community Manager
May 19, 2023 13:43
Hi @AmeyC , Thanks for reaching out to the Community! I can see that you worked with our Support team on this matter. I would recommen...read more
GGallese on May 18, 2023
Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel read more
Community Manager
May 19, 2023 14:27
Hi @GGallese , Thanks for reaching out to the Community! The add-in is working as expected. In order to not have to click the add-in...read more
TShoemaker on May 18, 2023
We have an employee using a Mac computer, using outlook app, and we are struggling installing the HubSpot add-in. Any thoughts?
0 upvote
2 Replies
Accepted Solution
Top Contributor | Partner
May 18, 2023 13:30
Hey @TShoemaker it looks like the outlook add-in with HubSpot is supported by windows only according to the knowledgebase article here: This add-...read more
AMatthews7 on May 18, 2023
Have tried all options in here - but the ''Remove'' option is greyed out? Any ideas? Plus, it states Admind Managed - when I am the Admin? Any ideas or thoughts would be real useful. Many thanks Anthony
0 upvote
1 Reply
Top Contributor | Partner
May 18, 2023 15:14
Hi, @AMatthews7 , sorry to ask, but are you trying to remove this from within Outlook or from the Microsoft Admin Centre, as it might not all...read more
AStetler on May 18, 2023
I use the Hubspot sales add-in and there are a number of issues with it. First, even though I always specify 'remember me', the password always has to be re-entered. Also, within the last few days it keeps logging out of hubspot so that for ever read more
0 upvote
1 Reply
Top Contributor | Partner
May 18, 2023 15:20
Hi, @AStetler , I feel your frustration. It happens to me often that even though I ask it to remember me, it keeps logging me out. I know for...read more
ANamiot on May 17, 2023
I have had Hubspot sales for several years (locally on my computer) and mostly use if for email tracking. Recently, an issue surfaced that the application was no longer in Outlook ribbon. Tried to reinstall but then get a message that there is an read more
0 upvote
5 Replies
Top Contributor | Partner
May 18, 2023 14:59
Hi, Drew, Thank you for all the logs! It seems that there's a problem with the ClickOnce AddIn. Here's an article on Stackoverflow talking ab...read more
JCox71 on May 15, 2023
Hi! I have 5 email addresses in the desktop version of Outlook. I have the HubSpot desktop sales integration installed so whenever I send an email from Outlook it syncs to the relevant HubSpot account...or creates a new contact. Problem is t read more
0 upvote
1 Reply
Community Manager
May 16, 2023 08:36
Hi @JCox71 , Thank you for reaching out to the Community! It sounds like this may be related to your Outlook configuration. It's my u...read more
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