Currently, HubSpot limits the user session timeout length to a maximum of 3 days. As a user, I might take a few days off or simply not use the HubSpot interface every 3 days, which results in having to log in again unnecessarily. As an admin, I ma read more

Has anyone experienced an issue with the sales extension not logging inbound emails when you select Log this email in the Extension. I used to be able to log an email against a contact company deal or lead. It now allows me to select this but will n read more

My clients use Google Workspace to host their domain and email. The end users prefer to use Outlook for Mac as their email client. I am starting to realize that this use case is not officially supported with an add-on. But if they used Office 365 as read more

Hello, Is it possible to customize the fields and objects that show in outlook for a contact profile? I've attached two pics to show what I mean. We have some custom objects that we would like to be able to show in Outlook as well as customize t read more

Hello, my emails are not tracking despite being logged in, personal inbox connected and having 'track emails' ticked. When i send an email, the BCC email shows. Can someone please advise?

Hello, For several days now, email opening tracking has stopped working. I'm using the Outlook app with the Hubspot extension. I've logged out, then logged back in; I've uninstalled and then reinstalled the extension. I've checked the settings on th read more

Hi everyone, Over the past few weeks, our sales team noticed that the HubSpot Sales Outlook desktop add-in no longer shows any records under “Search current associations” when trying to log an email — not only Tickets , but also Contacts read more

We started having issues with receiving and sending emails from HubSpot yesterday. Here is the error message: There was an issue sending your email. This email wasn’t sent. I have tried to remove the Office 365 email account connec read more

I got this Mail from one of my users today and a couple others confirmed that this change seem to show up yesterday... "Did you notice that in outlook, when you log an email to hubspot, it now says "Assocated to 1 record" instead of "logged"... read more

Hello, I have had Hubspot installed in my Outlook for a few years. I stopped using it for awhile, and I would like to use it again. However, now, the tracking email isn't automatically inserting into the BCC field and I don't see the tiny tr read more

If I send an email from HubSpot contact page, I can select "insert", and then choose knowledge base articles or videos. But in the outlook hubspot sales tools add in, there aren´t these options. So is it possible to insert knowledge read more

Hey HubSpot Community! I'm having difficulty with adding all the contact properties from Outlook into HubSpot. I can get it to add the contact name, email and company. But it won't pull in any phone numbers, title or address information. I've re read more