We have a specific problem - loging emails from outlook to hubspot, however we don't want a new Ticket to be created everytime we receice an email to oulook. How to solve this?
1. Installed Office 365 add-in here
Outlook webapp not populating Hubspot extension in primary interface
Clicking on Hubspot app in Outlook Webapp
Error message
When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything read more
Hi @KDesJardin ,
Could you confirm you're meeting all requirements for emails to log? https://knowledge.hubspot.com/email/log-email-replies-i...read more
I have companies already established in HubSpot. When my sales team utilizies Outlook for email, what is the process for creating that new contact record in HubSpot for a new contact on an existing company? Unfortunately, many of my customers have read more
Hi @BRussellPSP , Aah, I understand better now. I think some manual work might be involved to start with. Hubspot will not change associations ...read more
Hi everybody, I'm trying to install the HubSpot sales extension for Outlook on my MacBook pro m1, but I'm stuck to "Connect inbox". I tried to access the window that it opened and after he confirm my access I still have the same message "Connect inb read more
Hi everyone, We use the HubSpot Outlook extension on Windows PC's. When we use the extension to enroll a contact in a sequence, the logos in our signature do not display (we see the broken image graphic) in the sequence emails sent. Any ideas on a read more
I have a question on this point, it might be the same don't know. I have two HubSpot account for 2 businesses, I can easily switch from one to the other. For each business I have a different emailaddress that I use and I also want to connect it to read more
I have figured a solution for this problem, it's not ideal but it works. Instead of making 2 accounts under one domain, which makes it easy to switc...read more
Hi Emails I send from Outlook for Windows using MS365 are not logging in HubSpot - even though "HubSpot Sales Office 365 add-in" seems to be configured correctly. IN OUTLOOK FOR WINDOWS: the orange "Sales Tools (Hubspot)" button is visible in read more
Hi Bernhard I have a working pair of email addresses containing my ID to manually BCC or forward an email to HubSpot if (like now) it doesn't log th...read more
Hi, within a correctly logged thread there might be some mails that you don't want to log in, is that possible? I would like to choose when to log in or not a mail even if it is part of a thread. Is there a way to not log only certain mails in a thr read more
Hi, thanks for the solution given, even if it is a solution to be used later. How to avoid the log directly first? Actually it still logs the whole t...read more
I am using the Desktop Outlook Office 365. I have 4 email accounts. I want to auto log for my business account, but not for my personal or other accounts. When Log to the CRM is turned on, HubSpot wants to log emails for all of my email accounts a read more
If you're using the HubSpot Sales Outlook add-in, you can control which email accounts are synced with HubSpot by setting up email filters in the add...read more
We currently have about 70 users. Some of which email our customers through Outlook and others who email directly from within Hubspot. We have a couple issues. 1. I believe the plugin installs with default settings for associations being Existin read more
Hi @JStamm and thank you @DianaGomez for mentioning me,
To your first point, you're correct, HubSpot has a logic to how activities (includi...read more