We have a specific problem - loging emails from outlook to hubspot, however we don't want a new Ticket to be created everytime we receice an email to oulook. How to solve this?

1. Installed Office 365 add-in here Outlook webapp not populating Hubspot extension in primary interface Clicking on Hubspot app in Outlook Webapp   Error message

When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything read more

I have companies already established in HubSpot. When my sales team utilizies Outlook for email, what is the process for creating that new contact record in HubSpot for a new contact on an existing company? Unfortunately, many of my customers have read more

Hi everybody, I'm trying to install the HubSpot sales extension for Outlook on my MacBook pro m1, but I'm stuck to "Connect inbox". I tried to access the window that it opened and after he confirm my access I still have the same message "Connect inb read more

Hi everyone, We use the HubSpot Outlook extension on Windows PC's. When we use the extension to enroll a contact in a sequence, the logos in our signature do not display (we see the broken image graphic) in the sequence emails sent. Any ideas on a read more

I have a question on this point, it might be the same don't know. I have two HubSpot account for 2 businesses, I can easily switch from one to the other. For each business I have a different emailaddress that I use and I also want to connect it to read more

Hi Emails I send from Outlook for Windows using MS365 are not logging in HubSpot - even though "HubSpot Sales Office 365 add-in" seems to be configured correctly. IN OUTLOOK FOR WINDOWS: the orange "Sales Tools (Hubspot)" button is visible in read more

Anyone know why I am still receiving daily task reminders in Outlook after I've turned them off in HubSpot?

Hi, within a correctly logged thread there might be some mails that you don't want to log in, is that possible? I would like to choose when to log in or not a mail even if it is part of a thread. Is there a way to not log only certain mails in a thr read more

I am using the Desktop Outlook Office 365. I have 4 email accounts. I want to auto log for my business account, but not for my personal or other accounts. When Log to the CRM is turned on, HubSpot wants to log emails for all of my email accounts a read more

We currently have about 70 users. Some of which email our customers through Outlook and others who email directly from within Hubspot. We have a couple issues. 1. I believe the plugin installs with default settings for associations being Existin read more