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Outlook Sales Extension

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Solved

EGONZALOPALOM on April 04, 2025

connect email Core seat

hi, we are facing problems for "core Seats" to connect their email with HubSpot. please cna you hlp on fixing this issue

Reply Starter

0 upvote

2 Replies

Accepted solution

EGONZALOPALOM

Participant

April 04, 2025 06:00

hi, connecting email was pssible as soon as i assigned the SALES SEAT, not when he was assigned a CORE SEAT thank you

CJohnson911 on March 27, 2025

some email accounts not connecting

This is the error message I am receiving when trying to connect some of our sales team (outlook to hubspot). any suggestions?

Reply Professional

0 upvote

1 Reply

BérangèreL

Community Manager

March 28, 2025 06:02

Hi @CJohnson911 and welcome, we are so glad to have you here! 🤗 Thanks for reaching out to the HubSpot Community! I have found for you the s...read more

Solved

Clubman on March 27, 2025

All-day events in Outlook are shifted by one day in Hubspot

We are currently experiencing (or have never experienced) issues with our appointment scheduling via Hubspot. Issue description: Full day events (even multi-day events like vacations or absences) are not showing up correctly in Hubspot meetin read more

Reply Calendar Professional

0 upvote

1 Reply

Accepted solution

PamCotton

HubSpot Employee

March 27, 2025 17:09

Hey @Clubman , thank you for posting in our Community! And thanks for sharing the details. The issue could be related to time zone settings,...read more

Solved

JBleys on March 25, 2025

How to Prevent HubSpot from Auto-Creating Contacts & Companies from Outlook Calendar Meetings?

Hi everyone, I’ve connected my Outlook calendar to HubSpot, and everything is working as expected. However, I noticed an issue: when I create a meeting in my connected Outlook calendar with external partners (who are not in our CRM), HubSpot aut read more

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0 upvote

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Accepted solution

karstenkoehler

Hall of Famer | Partner

March 26, 2025 03:57

@JBleys correct, that should not be happening 🙂 It seems to be in your case because of your Fireflies.ai integration.

Solved

ShannaVKE on March 25, 2025

Can't choose my calendar to sync tasks

Hi! I want my tasks to appear in my Outlook calendar, but I can't choose my own calendar in the dropdown menu for this setting, only that of colleagues. How is this possible? Thanks in advance. Kind regards, Shanna

Reply Professional

0 upvote

3 Replies

Accepted solution

franksteiner79

Recognized Expert

March 25, 2025 09:21

Hi @ShannaVKE You can sync/link to your existing calendar, you need to create a new one. There is a "learn more" which states: I...read more

KOKeeffe1 on March 25, 2025

Wrong contact name assigned to all outlook emails

Hubspot is assigning the wrong contact name to all emails I'm sending from my outlook email account. When I review emails in the hubspot web application, all my emails say they are from one of my client contacts. They have her name listed, but whe read more

Reply Connected Email

0 upvote

1 Reply

DianaGomez

Community Manager

March 25, 2025 13:33

Hi @KOKeeffe1 , Thanks for reaching out to the Community! The first thing I’d recommend is exploring some of the options that other us...read more

Solved

HZaric on March 18, 2025

Error in logging emails from Outlook to HubSpot: wrong date

When I log emails from Outlook to HubSpot, they appear in HubSpot with the wrong date. For example, an email was sent on "28 Feb" and appears in HubSpot as "17 March". IMHO, this is a bug. Who can solve this issue?

Reply Free

0 upvote

8 Replies

Accepted solution

franksteiner79

Recognized Expert

March 19, 2025 06:02

Hi @HZaric Hmm, this looks like a bug to me. When I do this in GMail the dates match. Let me see if we can get someone from the HS Communi...read more

Solved

JClough6 on March 18, 2025

There was an issue syncing with Outlook. Please try to reload the add-in.

Hi, I keep getting the error - " There was an issue syncing with Outlook. Please try to reload the add-in." I've reinstalled the add-in and restarted my mac, but doesn't seem to have had any effect? Thanks!

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0 upvote

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RKon

Contributor

March 18, 2025 13:19

This error often happens due to Outlook cache issues or connection problems. First, try clearing your browser cache and reloading Outlook. If tha...read more

Solved

SDowsell on March 10, 2025

Hubspot add-in failing to install

Hi, I have a user who previously had the add in installed but it stopped working and disappeared from the ribbon in Outlook. I have tried to reinstall and although Outlook adds the add-in, it is not enabled and when I try I get the below error: read more

Reply Workaround

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karstenkoehler

Hall of Famer | Partner

March 10, 2025 11:37

Hi @SDowsell , Microsoft has ended support for the VSTO add-in, see here: https://knowledge.hubspot.com/connected-email/get-started-with-the-...read more

Solved

JWGardner on March 06, 2025

Assigning Contact Owners When Multiple Users are Syncing Outlook Contacts

Hello, I have multiple Outlook users who I'd like to all set up with a two-way contact sync using Outlook Contacts. The issue arises when I enable the sync and the contact are all imported with no owner. If it was a single user I would just read more

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BérangèreL

Community Manager

March 07, 2025 02:27

Hi @JWGardner and welcome, we are delighted to have you here! 🎉 Thank you for asking the HubSpot Community! It seems from this article " Con...read more

MHolbrook0 on March 06, 2025

Hubspot stopped tracking Outlook365 emails

Hello, I've beening using HupSpot email tracking in Outlook365 for a year. I adjusted the settings and had it working for the past few months just the way I want it. I hadn't sent a sales email for a couple weeks. When I attempted yesterday (cli read more

Reply Integrations

0 upvote

2 Replies

MHolbrook0

Participant

March 06, 2025 10:06

@Shubham_Sharma I've done all that and it's still broken. I've tried disconnecting my email and re-adding it to hubspot. I've tried clearing cache....read more

Solved

NS829 on March 04, 2025

Meeting Scheduler Not Recognizing All Day Events

I have notice that the meeting scheduler allows people to schedule meetings on days when I have an "all day" event marked on Outlook. Is there a setting I'm missing? This is causing issues

Reply Meetings

1 upvote

4 Replies

Accepted solution