buenas tardes, no consigo conectar la bandeja de entgrada de micuenta de outlook 365 a hubspot, porque me dice que ya está conectada con otra cuenta, cuando trato de cambiar la cuenta, me diceque necesito permisos de administardor, cuando en realida Beitrag ansehen
hello @JGarberi Do you minds sending a screenshot of the error. You can also contact the HubSpot support to tell you where (which HubSpot hub id) ...Beitrag ansehen
I've noticed when I have the outlook plugin pinned and I reply to an email in Outlook, as soon as I hit 'reply' it opens a new email (as it should). If I start typing, about 3-4 seconds later eveything I typed deletes....it is almost as if outlook Beitrag ansehen
Hi @CBurger5 !
I investigated this issue and apparently is something other HubSpot community members have pointed out as well, the reason behind...Beitrag ansehen
Hi Our Outlook Sales plug-in is not associating emails with associated deals by default. The boxes in the settings below are greyed out. I can tick to associated with deals manually by using the ribbon interface screenshotted below, but Beitrag ansehen
Hii Team I am not able to log emails or calls after sending them through outlook, its all greyed out. My mail is connected to personal settings. i am using explorer and have my hubspot sales active. Any help that I can get?
Hi @ACoorey ,
When Outlook’s Log/Track controls are greyed out, it’s almost always one of these: the add‑in task pane isn’t open/pinned whi...Beitrag ansehen
Our Office 365 email disconnected itself this afternoon from our HubSpot inbox. When we try to re-connect, we sign in to the email account then it goes back to HubSpot and briefly flashes a page with an error that says "Sorry. Something about that d Beitrag ansehen
@JB28 I wonder if this has resolved itself? The timing makes me think that the recent Cloudflare outage (November 17–18, 2025) may have contributed...Beitrag ansehen
Currently, HubSpot limits the user session timeout length to a maximum of 3 days.
As a user, I might take a few days off or simply not use the HubSpot interface every 3 days, which results in having to log in again unnecessarily. As an admin, I ma Beitrag ansehen
Hi @JC15 ,
You could request that this time-out is changed in the ideas section of the community, monitored by the product team: https://comm...Beitrag ansehen
Has anyone experienced an issue with the sales extension not logging inbound emails when you select Log this email in the Extension. I used to be able to log an email against a contact company deal or lead. It now allows me to select this but will n Beitrag ansehen
I’ve run into that a few times, and it usually happens after either a Chrome update or a HubSpot extension refresh. What helped me was disconnecting ...Beitrag ansehen
My clients use Google Workspace to host their domain and email. The end users prefer to use Outlook for Mac as their email client. I am starting to realize that this use case is not officially supported with an add-on. But if they used Office 365 as Beitrag ansehen
Hi @bhaul !
You’re correct, Outlook for Mac with Google workspace isn’t officially supported by HubSpot’s Outlook add-in. The add-in only works ...Beitrag ansehen
Hello, Is it possible to customize the fields and objects that show in outlook for a contact profile? I've attached two pics to show what I mean. We have some custom objects that we would like to be able to show in Outlook as well as customize t Beitrag ansehen
Hey @cclark2 - thanks for posting in the Community! As far as I'm aware, we are limited to the options listed in this knowledge base article on...Beitrag ansehen
Hello, my emails are not tracking despite being logged in, personal inbox connected and having 'track emails' ticked. When i send an email, the BCC email shows. Can someone please advise?
Hello, For several days now, email opening tracking has stopped working. I'm using the Outlook app with the Hubspot extension. I've logged out, then logged back in; I've uninstalled and then reinstalled the extension. I've checked the settings on th Beitrag ansehen
Hello and thank you very much for your feedback.
I didn't do anything special, but email open tracking has been working again for the past three day...Beitrag ansehen
Hi everyone,
Over the past few weeks, our sales team noticed that the HubSpot Sales Outlook desktop add-in no longer shows any records under “Search current associations” when trying to log an email — not only Tickets , but also Contacts Beitrag ansehen
Hey, we've noticed that you have to click the category/record type you want to search to associate to... So on the left-hand side, you have to go cl...Beitrag ansehen