Outlook Sales Extension

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GFair on September 23, 2022
I have a few theories but let's see if someone can help clarify. I used the email signature generator and created a great looking signature. When I send through Hubspot and recipient responds I sometimes see (honestly I'd have to look how many times read more
0 upvote
2 Replies
September 23, 2022 13:08
@GFair I've seen this problem lots of times, 9 times out of 10 it's because the email protection feature in Outlook prevents the images from being...read more
KPietroski on September 16, 2022
Are there any plans for HubSpot's Outlook extension integrating with macs desktop in the near future? It appears that there may have been an integration in the past, but not currently? I did try the add-in extension for Microsoft's Offic 365, but i read more
0 upvote
3 Replies
September 18, 2022 05:48
@SNigam I continue to have issues with utilizing the online version of Microsoft 365 not being able to sync HubSpot (repeatedly getting the messag...read more
RSegnatelli on September 15, 2022
We recently have had a number of collegues in sales install the HubSpot addin for Office 365. I'd like to simplify things fro users. I would prefer to have the add in enabled to simply show the Track and Log email checkboxes in the Outlook ribbon. read more
0 upvote
1 Reply
Community Manager
September 16, 2022 14:07
Hello @RSegnatelli , happy Friday! Could you please confirm if you installed the app showing under this knowledge base here ? There could ...read more
GHull on September 15, 2022
I am currently using the Sales Outlook 365 add-in. In the case of logging a new contact that I'm emailing, is there way to customise the side-bar pop-up so that: 1) first/last name can be changed BEFORE the email is sent? 2) associated compa read more
0 upvote
1 Reply
Community Manager
September 16, 2022 01:22
Hi @GHull Thank you for reaching out! From what I can see in our knowledge base, you should be able to "Add to CRM" if the contact is ...read more
AIglesias7 on September 09, 2022
Hi, I'm currently using my gsuit account with Outlook, I could use the chrome extension with Gmail, but I'm not able to login with the addin. I've tried to remove the addin, and the chrome extension, but the problem remains. I've recorded a vide read more
1 upvote
5 Replies
Accepted Solution
Community Manager
September 13, 2022 02:19
Hi @AIglesias7 , Thanks for the screenshots and additional information! I removed the screenshot of your login code since it contained perso...read more
JonPolly on September 07, 2022
Hello, My Hubspot for Outlook and my Hubspot for Windows (Outlook requires both) won't log in. It accepts the login, then immediately gives me a new window to log into. The cycle continues. Any help would be appreciated.
1 upvote
6 Replies
Community Manager
September 20, 2022 02:43
Hi @JonPolly Thank you for your reply and for checking that Could you send me a screnshot of what you're talking about, as well as a s...read more
AGuzzo on September 02, 2022
Hello, I am trying to install the Outlook Contacts extension. When I click "Connect to Outlook Contacts," I get the following error message (picture also attached): Details: User error on remote account for appId="236007" reason="FAILED" me read more
0 upvote
1 Reply
Community Manager
September 05, 2022 01:49
Hi @AGuzzo Thank you for reaching out! This is strange, would you mind trying to clear your cache following those steps , as well as ...read more
BLang6 on August 31, 2022
I am using the Outlook app for Mac with the sales tool extension. When I copy text from the email body and paste it into the subject line, the text from the entire email body is pasted rather than just the highlighted text I have copied. This al read more
0 upvote
2 Replies
September 02, 2022 04:05
Thanks for responding Dan. Unfortunately this does not solve the issue. I think it is linked to the sales tool 365 extension as this issue only b...read more
MikeSproule on August 31, 2022
Is anyone having issues their the Outlook Add-On. My add on is no longer tracking emails. It will post my outlook messages into the CRM, but it doesn't track emails. I have uninstalled and re-installed the app, but it still is not working. Anyone ha read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Elite Partner
September 01, 2022 06:45
@MikeSproule we use Google Workspace, so not Outlook. But here's where I'd start: Troubleshoot the HubSpot Sales Outlook desktop add-in ...read more
Juris on August 25, 2022
Hi, I am sending email from Outlook desktop client. I have added domain *@domain.co to never log list, and it shows in HS extension's settings in Outlook as blocked, yet emails sent to recipients on this domain are logged and opening tracked. What read more
0 upvote
2 Replies
August 27, 2022 01:52
Hi, jolle: It seems that emails from never log list are a) recorded in the activity feed no matter what but b) not recorded in the contact's activit...read more
bkbjpm on August 25, 2022
On 8/24, it looks like the HubSpot Sales plugin for Outlook was updated and it has significant impacted my productivity (for the worse). Let me try and explain what has happend: Before the update, the logging of a task was very simple. Per read more
1 upvote
4 Replies
Recognized Expert | Partner
August 26, 2022 08:56
@bkbjpm thanks for the update!
AKotowitz on August 24, 2022
I have outlook through my godaddy subscription and when I click to install the hubspot sales program into my outlook it gets redirected to a godaddy screen and does not allow me to set up. PLease assist.
1 upvote
1 Reply
Recognized Expert | Partner
August 24, 2022 18:11
@AKotowitz Have you reached out to GoDaddy support to see if they can help?
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