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Outlook Sales Extension

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sjudson on December 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more

Reply Announcement

16 upvotes

0 Reply

GCipriano on January 14, 2025

Component access error

For a few days from Outlook 2019 trying to connect the HubSpot Sales component I get this error: How can I solve it?

Reply FREE

1 upvote

3 Replies

GCipriano

Member

January 15, 2025 04:58

Another video screen and the link not opening from Outlook 2019 window. Video: https://www.loom.com/share/ This is the link that does not ope...read more

Solved

LLWelly on January 13, 2025

Emails log to multiple deals automatically

Hi HubSpot Community, we have recently started using the Deals pipeline and we use the Outlook extension to log emails to contacts, companies and now also deals. For one of my team member, the email automaically logs to all deals that are currentl read more

Reply Best Practices CRM Deals Sales

0 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

January 14, 2025 00:21

Hi @LLWelly , This sounds like their log and track preferences and association defaults are not set up correctly. You can send them this artic...read more

Solved

jacobj on January 02, 2025

Outlook Plugin randomly disconnect from Inbox

My Outlook plugin used to be connected to my Inbox, but recently it was disconnected somehow. The "Connect Inbox" button does not do anything. I have tried reinstalling the Plugin but it does not change anything. This is the only way it has read more

Reply Connected Email

0 upvote

3 Replies

Accepted solution

kennedyp

Community Manager

January 06, 2025 17:06

Thanks for that context, @jacobj ! The extension shouldn't have changed recently, but a lot of variables have to align for it to work. If you are ...read more

airwolfke on December 30, 2024

Email isn't logging

Hi, I have a question regarding logging emails within Outlook desktop version with the Hubspot Sales plugin I own a office 365 license which made it possible to install the Hubspot sales app into Outlook. Here you can find that app See read more

Reply Starter

0 upvote

1 Reply

PamCotton

Community Manager

December 30, 2024 16:36

Hey, @airwolfke , Happy Monday! Thank you for reaching out to our HubSpot Community and sharing the screenshot. It seems the issue may be re...read more

Solved

AsafBlasberg on December 20, 2024

Link Tracking Causes Rewriting of Links to Long URLs that Can Increase Spam

Hello, I'm not sure if the community is aware of this issue or not, but when I track an email using the Hubspot Sales add-in using the new version of Outlook on PC and Mac, every time I create a link in the body of my email, Hubspot will immediatel read more

Reply CRM

0 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

December 23, 2024 02:46

Hi @AsafBlasberg , You can turn off sales email tracking here: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracki...read more

LinzThompson on December 20, 2024

Multiple, old or irrelevant deals tracking to email trail

Hello, My colleagues and I have noticed that the Hubspot Outlook Sales Extension Widget auto-assigns old or irrelevant deals to email trails. While you can select to add a deal to an email conversation in Outlook, there is apparently no way to r read more

Reply Sales

0 upvote

1 Reply

kennedyp

Community Manager

December 20, 2024 16:29

Hey @LinzThompson ! There likely is an explanation for the emails being associated with old deals, but it does require a bit of digging. Y...read more

Solved

alourenco300 on December 18, 2024

Email logging with Hubspot Sales add-in on Outlook web (Office365)

Hello, I have a work HubSpot account and my work email is connected to HubSpot. I use the web version of Outlook under an Office 365 subscription. If I send within HubSpot emails using my work email address, those emails are logged. However read more

Reply Connected Email CRM

1 upvote

4 Replies

Accepted solution

Gaurav_Aggarwal

Key Advisor | Partner

December 18, 2024 06:41

Hey @alourenco300 Please note: due to the significant changes introduced by Microsoft as part of the new Outlook for Windows , HubSpot ...read more

Solved

EGONZALOPALOM on December 13, 2024

preassigned deals for a contact

hello, when writing an email to a contact that has DEALS associated, the emial is automatically associated to these DEALS and it's not possible to unselect from HUBSpot sales. In our case, many times, the email sent to the contact may not be relat read more

Reply Starter

0 upvote

2 Replies

Accepted solution

Josh

Recognized Expert | Diamond Partner

December 13, 2024 09:35

Hi @EGONZALOPALOM , There are some settings on the email logging settings that will help to control this better: Also, when sending ...read more

Solved

Ldennis23 on November 22, 2024

Emails not sending/Sending Limit?

All my emails sent through HubSpot are undeliverable. Sales told me it's because I've exceeded some kind of email limit. Is this a new rule in Outlook? I've never heard of daily limits before, and I've sent over 50 emails a day using other CRM plat read more

Reply Connected Email

0 upvote

1 Reply

Accepted solution

kennedyp

Community Manager

November 22, 2024 17:00

Hey @Ldennis23 ! Thanks for your post. HubSpot does have rolling daily sending limits for connected emails based on email provider limits...read more

Solved

JSchleich on November 22, 2024

Outlook Plug In Reminder Function

It appears that the reminder function has been removed from the Outlook plug in. Whhhhhhhhhhhhhhyyyyyyyyyy? It was easily my favorite thing about the whole platform. You could quickly add a to-do reminder to check back with a client within Outloo read more

Reply Professional

0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

November 22, 2024 10:44

Hi @JSchleich , I don't know about this feature exactly but this potentially has to do with the following: https://knowledge.hubspot.com/conn...read more

MWILLAERT on November 21, 2024

Outlook Extension well configured but no emails are consigned at contact record level

I have well connected my personnal account I have well setup the Outlook extension + chrome extension as I can see contact info in the right bar when I'm redacting an email? I'm receiving notifications on my phone that these emails have read more

Reply Connected Email

0 upvote

1 Reply

kennedyp

Community Manager

November 21, 2024 15:29

Hi @MWILLAERT ! Welcome to the Community-- happy to have you here 😊 From what I understand, your Outlook extension is configured as expec...read more

Solved

amarjits on November 21, 2024

Having problem connecting Sales Addon

I am facing a strange problem that's not reported by anyone else as far as i can check: "The app cookie does not have the connected-email-inbox-access scope to create personal inbox" Also, the "Connect Personal Email" is grayed out in the read more

Reply FREE

0 upvote

1 Reply

Accepted solution

PamCotton

Community Manager

November 21, 2024 11:12

Hey @amarjits , thank you for posting our Community. The error you’re seeing usually points to missing permissions or settings. Please ensur...read more

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