Outlook Sales Extension

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KOMahoney on August 11, 2022
Hi, I am unable to track emails that are being sent from Outlook Desktop on Mac. Mac Mini M1 - 12.5 - Outlook Latest Desktop Version The HubSpot Sales Extension is added and pinned in outlook. When i create a new email from Outlook, add read more
0 upvote
1 Reply
Recognized Expert | Elite Partner
August 11, 2022 05:37
Hi @KOMahoney . I found this thread in the Ideas forum . I wonder if it's the same issue you're experiencing? It could be a known issu...read more
samsteer on August 09, 2022
Hi, Me and my team have been having an issue recently that every private email we send in outlook is published to hubspot as an unassigned email. For example I just sent an email to an external email account, I got a notification on hubspot with read more
1 upvote
4 Replies
Top Contributor | Platinum Partner
August 09, 2022 14:12
Hi @samsteer Can you check the connected email inbox. Please type "unassigned" into the search field and unselect the two checkboxes: ...read more
DGSDan on August 08, 2022
Hi All, I have looked for a post to answer to this and I am hoping I haven't missed it and made a pointless post buuut... I am using Outlook Pro Plus 2019 and Hubspot Addin When sending emails to existing contacts, who are asso read more
0 upvote
2 Replies
August 11, 2022 07:46
Thanks for your help Pam. Still an issue affecting multiple users. Happy to Teams and show the issue if anyone wants to see it. 🙂 Dan
EFox1 on August 04, 2022
Hubsport for Windows (name of tray app) will not login with Google. The login window does open browser, ask to select Google account, but the app just refreshes to login again and browser redirects to a broken page: read more
0 upvote
2 Replies
August 06, 2022 13:11
thanks for reply! yes, I tried uninstall/install of both the outlook addin & this windows tray app several times the failure to login with Go...read more
MRomelfanger on August 03, 2022
Can anyone confirm for me the level of permissions required when using the Office365 connection/integration? Is all the integration activity permissioned at the individual person level or at a broader level? My cybersecurity team is balking at allow read more
0 upvote
2 Replies
August 05, 2022 14:15
Jaycee, Thanks for the info on installing the add-in, but I still need to understand the level of permissions required to use it. My assumption i...read more
CL5 on August 03, 2022
In HubSpot for Windows extension, I keep getting logged out and when I log back in and do 2FA the next screen asks if I want to be remembered on this device. The only problem, is I can't scroll down to make a selection and no matter how I try to mo read more
1 upvote
7 Replies
Community Manager
August 09, 2022 17:32
Thanks, @CL5 , I understand. Could you please try to log in by going to an internet browser and see if that way you can sing in? If it does not work...read more
LPommer on July 28, 2022
I have multiple clients so use them all in different browsers - I do have Outlook for desktop but if I install HubSpot it often logs emails sent from other businesses/365 accounts that are also in Outlook for desktop. So to keep it all tidy, I ru read more
0 upvote
2 Replies
Accepted Solution
Community Manager
July 29, 2022 08:18
Hi @LPommer , Thanks for reaching out! The Sales Extension is not available on the Firefox browser I'm afraid. I wanted to refer you to ...read more
NCelestino on July 28, 2022
I have identified a bug that is causing a significant issue for my team from using Hubspot. Our account has an outlook email account linked. We use this to communicate with our prospects, particularly the email analytics. We initially noticed a read more
Community Manager
July 29, 2022 06:27
Hi @NCelestino , Thank you for reaching out. I apologize for the data or business impact this may have caused. In recent months, email ...read more
JMcMillan on July 26, 2022
When I add new contacts to Hubspot from my Outlook email extension, I sometimes add extra info into the categories. This info is not being transferred over. How do I fix this?
0 upvote
2 Replies
Community Manager
August 01, 2022 03:12
Hi @JMcMillan Thank you for reaching out! This is strange - I'm wondering if there is any automation set up within your portal that co...read more
JoeWilliamsEBS on July 26, 2022
We've just started using HubSpot and users love the ability to insert suggested meeting times directly into an email rather than having to go back-and-forth with a contact to find a mutual time. However, we're having a minor issue with the layou read more
0 upvote
2 Replies
Accepted Solution
Community Manager
July 27, 2022 01:09
Hi @JoeWilliamsEBS Thank you for reaching out! I cannot reproduce this with the Chrome extension and gmail. Can you confirm if ...read more
ToriScott on July 22, 2022
When I am creating an email and click the HubSpot sales tool, typically a box pops up in the right-hand side of the email message window, and I can select whether I want the email to be logged and/or tracked. For the past week+, when I click the sal read more
0 upvote
3 Replies
Community Manager
July 26, 2022 07:57
Hi @KSprude , Thanks for reaching out! Have you tried out the steps suggested by @Jnix284 ? Could you try disabling all the oth...read more
MHouseknecht on July 22, 2022
I have an employee who will look to send a new email to a contact through Outlook. When he opens a new email, the HubSpot BCC email address will appear and immediately disappear. This causes most of his emails not to be logged. We have uninstalle read more
0 upvote
2 Replies
July 26, 2022 20:02
@Jnix284 I have not tried that, but we would also prefer they do not have to add it manually since this employee would have the majority of their d...read more
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