Outlook Sales Extension

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sjudson on December 04, 2023
Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more
0 Reply
MHedtcke on May 29, 2024
It would be helpful to our team if there was a required "notes" field int the "book a meeting with me" link. We keep these in our signature and sometimes meetings with potential new customers show up on our calendars without any context. We wan read more
0 upvote
1 Reply
Hall of Famer | Partner
May 29, 2024 10:59
Hi @MHedtcke , No need to request this, it is already possible 🙂 https://knowledge.hubspot.com/meetings-tool/manage-schedu...read more
MYoung6 on May 29, 2024
Hubspot account is sales@XXX . When I set up Hubspot add-in, in desktop Outlook, I mistakenly connected it to mitchelly@xxx inbox. I need Hubspot to connect it to sales@xxx Troubleshooting attempted: 1. In Outlook, opened the HubSpot Sales read more
0 upvote
1 Reply
Recognized Expert | Diamond Partner
May 29, 2024 12:33
Hi @MYoung6 , Go into HubSpot. Click the Gear Icon in the top right for Settings, then click General at Left, then the email tab. Where you...read more
ScottM22 on May 28, 2024
Hi all, I'm new to HubSpot and am struggling with the Outlook Sales plugin (desktop version on my Office 365 Outlook Desktop application (version 2404 Build 17531.20152). It happily connects and copies outbound email to my HubSpot ac read more
0 upvote
1 Reply
Community Manager
May 28, 2024 17:33
Hey @ScottM22 , thank you for posting in our Community! Make sure that your HubSpot account is properly set up to connect with your Outlook ...read more
AaronClifft on May 25, 2024
Hi, Trying to setup the platform for first time and when trying to reply or send and email from HS, I get the follow error: Your message wasn't delivered because the recipient's email provider rejected it. Remote server returned '550 5.7.708 Ser read more
1 upvote
2 Replies
Accepted Solution
May 26, 2024 07:42
CoPilot came to the rescue: The error ‘550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP’ typically occurs when you ...read more
Reinout on May 24, 2024
Help! Since integrating my email and Hubspot I've been receiving an endless number of bouncing emails overflooding my emailbox, whilst I didnt even conciously sent an email nor do I see it in my sent items. How can I stop the endless number of ema read more
0 upvote
2 Replies
May 27, 2024 04:42
Hi Frank, I did not send any email to any godaddy address from my outlook email nor do I see any sent messages from my Hubspot account. Appr...read more
CostaArvan on May 19, 2024
I am a mortgage broker and I have created my clients as contacts in HubSpot. Now for each client i am usually emailing the client, the bank and a solicitor. HubSpot picks up the emails from the client and myself and adds it into the clients contact read more
0 upvote
2 Replies
May 20, 2024 01:24
Hi, thank you for your support. So the HubSpot address is always in the BCC address section, the issue is when I email the Bank about the client...read more
Simoneponti89 on May 16, 2024
Good morning, I have installed the HubSpot extension on Outlook, but unfortunately it does not work. When I activate the mail tracking, a new window pops up reporting the following problem (I attach a screenshot): "Operation failed. Unknown read more
0 upvote
1 Reply
Accepted Solution
Top Contributor
May 16, 2024 15:07
Hi @Simoneponti89 , You may need to consider using the web add-in version. Since HubSpot no longer supports the desktop add-in, I'm worried th...read more
JMinke on May 14, 2024
Dear All, Unfortunately I can't recall which Hubspot Plugin I installed, so perhaps someone could point me in the right direction. I have one email adres (combined with a Microsoft 365 account) and I have a desktop and a laptop on which I receive read more
0 upvote
1 Reply
Community Manager
May 14, 2024 16:49
Hey @JMinke thank you for posting in our Community! I would recommend a fresh start by reinstalling the integration. To do so, I would lik...read more
AsafBlasberg on May 04, 2024
Hello, In using the HubSpot Outlook plugin for Outlook for Windows (Desktop), When replying to a message under the "Sent Items" folder, I can no longer see the discard and pop-out buttons. It gets replaced with "Tracked (date/time)" and that entire read more
1 upvote
3 Replies
May 22, 2024 11:56
Hi Mia, Take a look at IHorman3's screen grab. It definitely covers the Discard and Pop-Up buttons. -Asaf
Robin_Miller on May 02, 2024
Hi All I had a little look though the posts but couldn't find any help on this particular one. I've also checked https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addresss and it's no help. So, read more
3 Replies
May 07, 2024 04:14
Hi Lucila Ordinarily I would agree with you, except: - this wasn't a marketing email sent through HS, it was individual emails sent directly in O...read more
salsmithy on May 02, 2024
I have just sent a load of emails from outlook 365, I have the sales extension. I clicked the log box and can see that the correct hubspot address is in the bcc field (to log the email) but none of them have logged. When I look at the details of t read more
0 upvote
2 Replies
Accepted Solution
Key Advisor
May 02, 2024 07:47
Hi @salsmithy The email you are sending from needs to be connected as "personal email" in your user settings. In order to log emails via t...read more
CSomerville2 on May 01, 2024
Hi, I have just started at a new company that uses Outlook, coming from one that used Gmail. I really liked how you could set a follow-up task upon sending an email in Gmail, does this feature exist in Outlook without having to click further in read more
1 upvote
1 Reply
Key Advisor
May 01, 2024 13:43
Hi @CSomerville2 ! Are you using Outlook online or the desktop app? When you use the Outlook desktop app, there's a Hubspot Sales add-in ( Set...read more
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