Outlook Sales Extension

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sjudson on December 04, 2023
Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more
0 Reply
Reinout on May 24, 2024
Help! Since integrating my email and Hubspot I've been receiving an endless number of bouncing emails overflooding my emailbox, whilst I didnt even conciously sent an email nor do I see it in my sent items. How can I stop the endless number of ema read more
0 upvote
1 Reply
Key Advisor
May 24, 2024 07:57
Hi @Reinout Did you actually sent an email to Gemma@registry.godaddy, or does that email/contact exist in your HubSpot portal? If so, you ...read more
CostaArvan on May 19, 2024
I am a mortgage broker and I have created my clients as contacts in HubSpot. Now for each client i am usually emailing the client, the bank and a solicitor. HubSpot picks up the emails from the client and myself and adds it into the clients contact read more
0 upvote
2 Replies
May 20, 2024 01:24
Hi, thank you for your support. So the HubSpot address is always in the BCC address section, the issue is when I email the Bank about the client...read more
Simoneponti89 on May 16, 2024
Good morning, I have installed the HubSpot extension on Outlook, but unfortunately it does not work. When I activate the mail tracking, a new window pops up reporting the following problem (I attach a screenshot): "Operation failed. Unknown read more
0 upvote
1 Reply
Accepted Solution
Top Contributor
May 16, 2024 15:07
Hi @Simoneponti89 , You may need to consider using the web add-in version. Since HubSpot no longer supports the desktop add-in, I'm worried th...read more
JMinke on May 14, 2024
Dear All, Unfortunately I can't recall which Hubspot Plugin I installed, so perhaps someone could point me in the right direction. I have one email adres (combined with a Microsoft 365 account) and I have a desktop and a laptop on which I receive read more
0 upvote
1 Reply
Community Manager
May 14, 2024 16:49
Hey @JMinke thank you for posting in our Community! I would recommend a fresh start by reinstalling the integration. To do so, I would lik...read more
AsafBlasberg on May 04, 2024
Hello, In using the HubSpot Outlook plugin for Outlook for Windows (Desktop), When replying to a message under the "Sent Items" folder, I can no longer see the discard and pop-out buttons. It gets replaced with "Tracked (date/time)" and that entire read more
1 upvote
3 Replies
May 22, 2024 11:56
Hi Mia, Take a look at IHorman3's screen grab. It definitely covers the Discard and Pop-Up buttons. -Asaf
Robin_Miller on May 02, 2024
Hi All I had a little look though the posts but couldn't find any help on this particular one. I've also checked https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with-the-bcc-or-forwarding-addresss and it's no help. So, read more
1 upvote
3 Replies
May 07, 2024 04:14
Hi Lucila Ordinarily I would agree with you, except: - this wasn't a marketing email sent through HS, it was individual emails sent directly in O...read more
salsmithy on May 02, 2024
I have just sent a load of emails from outlook 365, I have the sales extension. I clicked the log box and can see that the correct hubspot address is in the bcc field (to log the email) but none of them have logged. When I look at the details of t read more
0 upvote
2 Replies
Accepted Solution
Key Advisor
May 02, 2024 07:47
Hi @salsmithy The email you are sending from needs to be connected as "personal email" in your user settings. In order to log emails via t...read more
CSomerville2 on May 01, 2024
Hi, I have just started at a new company that uses Outlook, coming from one that used Gmail. I really liked how you could set a follow-up task upon sending an email in Gmail, does this feature exist in Outlook without having to click further in read more
1 upvote
1 Reply
Key Advisor
May 01, 2024 13:43
Hi @CSomerville2 ! Are you using Outlook online or the desktop app? When you use the Outlook desktop app, there's a Hubspot Sales add-in ( Set...read more
KvanAken on May 01, 2024
When I start Outlook, I have to manually log in to the Sales extension. Also, I don't receive a pop-up reminder to log in when Outlook starts up. As a result, my emails to customers are often not recorded in HubSpot. Is it possible to log in automa read more
0 upvote
3 Replies
May 02, 2024 03:16
I have contacted our own IT department and they helped me install a new HubSpot extension specifically for Outlook. This one is functioning properly...read more
JPynenburg on April 30, 2024
Hi When setting up the outlook plug-in I get this error making it impossible for me to use the plug-in. I've tried uninstalling plug-in and same error. Please advise
0 upvote
1 Reply
May 01, 2024 02:17
Hi @JPynenburg , Sometimes, clearing your browser's cache and cookies can resolve unexpected errors related to plug-ins. Since uninstalling and ...read more
DSmith579 on April 29, 2024
is there a glitch with hubspot, where sometimes it tracks emails & sometimes it doesn't? When I create an email in my outlook email account, I have ticked the boxes to 'log email' & 'track email'. yet when i go to that contact's card/file read more
1 upvote
2 Replies
May 01, 2024 22:55
I am pretty sure everything is installed correctly & I am following all the correct processes ensuring the preferences are enabled, the tracking ...read more
JIrvine8 on April 29, 2024
Morning, after installing the Hubspot outlook extension, the images in our compnay signature now say "the linked image cannot be displayed, the file may have been moved, renamed". I have tried all the fixes I can find online, Outlook is set to compo read more
0 upvote
1 Reply
Community Manager
April 29, 2024 17:27
Hey, @JIrvine8 , thank you for posting in our Community! What I would recommend is to re-do your signature using our generator https://www....read more
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