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Outlook Sales Extension

Search Outlook Sales Extension for solutions or ask a question

SnyderSD on October 04, 2023

Extension defaults to Developer

When I am prompted to login to HubSpot via the Outlook extension, I am given the opportunity to select either our production HubSpot environment (Sales Professional), or the Developer environment (Developer) I've set up. I always select "Sales Profe read more

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0 upvote

1 Reply

DianaGomez

Community Manager

October 04, 2023 14:40

Hi @SnyderSD , Thank you for your inquiry. I found this accepted solution from our champion @karstenkoehler in a similar thread: Wr...read more

AsafBlasberg on September 28, 2023

New Outlook Version

Hello, There is a new Outlook client for Windows, but it no longer supports COM Plug-ins; only these new Web "add-ins." Will HubSpot eventually support the new Outlook client?

Reply Free

0 upvote

1 Reply

DianaGomez

Community Manager

September 28, 2023 16:38

Hi @AsafBlasberg , Thank you for reaching out to the Community! Sadly, the new Outlook breaks the way Outlook extensions work, and ou...read more

EAcar on September 26, 2023

Outlook Add-In - VSTOInstall Failed

Hello, i tried to install the Outlook-Add In many times but it always occur an error. I tried many solutions from the hubspot community but none of them work. Error Message: ERROR: VSTOInstall failed: -300 - [VSTOinstaller.exe] Die Lösun read more

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0 upvote

3 Replies

EAcar

Member

September 27, 2023 03:16

Hello Diana, of course i will share the solution. To work around this issue, rename the “VSTOInstaller.exe.config” file or delete it before y...read more

RRobinette on September 24, 2023

How to Uninstall Sales TOOLS from Outlook Desktop

How do I uninstall Sales Tools from Outlook Desktop? All the posts and threads and instructions and whatnot I can find are about the Sales add-in, not Sales Tools.

Reply Connected Email

0 upvote

3 Replies

RRobinette

Member

September 25, 2023 10:50

But I have uninstalled the Sales add-in. I'm trying to clean the slate so I can make a training video for my team on installing and using, but I can'...read more

BYusko on September 21, 2023

Extension removes bulleted lists on mac

I've used Hubspot for a few years now. Here's my scenario: Draft email in outlook (desktop app, up to date) Body of email contains a bulleted list (like the one I'm typing now) After email is ready, click hubspot extension to record in HubSpot read more

Reply Starter

0 upvote

7 Replies

Jnix284

Thought Leader | Diamond Partner

September 22, 2023 17:20

You're welcome @BYusko , I completely understand your frustration and hopefully it's something that can be addressed soon!

BuildAnatomy on September 20, 2023

2 email addresses, 2 separate CRMs, 1 outlook desktop client

Hi there, We have just migrated to Microsoft suite for our group of companies. We have 2 separate businesses, therefore most employees have 2 separate email addresses and we run 2 separate Hubspot CRMs. My question is; is there a way to set read more

Reply Free

0 upvote

1 Reply

DianaGomez

Community Manager

September 21, 2023 16:45

Hi @BuildAnatomy , Thank you for the inquiry. I'd like to involve some of our experts in the conversation to review whether they have a...read more

SM60 on September 19, 2023

Unable to successfully connect email

I have a new outlook email I am trying to set up but with HS that continues to fail and give the error: "This app cookie doesn't have the connected-email-inbox-access scope to create personal inbox" For reference I'm using latest Mac iOS (which I read more

Reply Starter

0 upvote

1 Reply

MiaSrebrnjak

Community Manager

September 20, 2023 08:35

Hi @SM60 , Thank you for reaching out to the Community! We'd often see this error if the user who is trying to connect their email address ...read more

Solved

KJP on September 19, 2023

"hubspot for windows" icon on desktop, again

Hello, I have exactly this problem (see link below), but there was no solution presented. https://community.hubspot.com/t5/CMS-Development/quot-hubspot-for-windows-quot-icon-on-desktop/m-p/218850/thread-id/9974 Quite annoying as it is read more

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0 upvote

2 Replies

Accepted Solution

kvlschaefer

Community Manager

September 20, 2023 03:16

Hi @KJP , Thanks for reaching out to the Community! It sounds like thisthe HubSpot for Windows tray app, which is a Windows app for sal...read more

RNicol on September 12, 2023

Reconnect Inboxes

Hi. Can I have some tips on how to reconnect my sales and service inboxes please? When I try and reconnect them, I get an error message saying 'Something went wrong'. Not sure if it's a 365 issue, or a Hubspot issue. Thanks in advance read more

Reply Connected Email

0 upvote

1 Reply

PamCotton

Community Manager

September 13, 2023 16:55

Hello @RNicol thank you for posting in our Community! I want to share this knowledge base here with troubleshooting steps on the HubSpot Sales ...read more

Solved

JAnderson99 on September 08, 2023

Cloning

I'm unable to clone an email. The "clone" doesn't come up after hovering over the email.

Reply Starter

0 upvote

3 Replies

Accepted Solution

Josh

Recognized Expert | Platinum Partner

September 08, 2023 08:43

Are these survey emails? On our Hubspot and some client accounts, those are the only ones that only show the Action button and not the edit and clone...read more

Solved

JBergquist46 on September 08, 2023

Using Conditional Logic with Outlook Sales Add-in?

Recently stared using Conditional Logics for the Create New Deal pane. Works fine and is almost as good as you would like it to be. 😉 Our core sales team are using the HubSpot Sales outlook add-in, where you also can create Deals directly from w read more

Reply Enterprise

0 upvote

2 Replies

Accepted Solution

JBergquist46

Participant

September 08, 2023 09:50

Thanks Josh 🙂 Found an idea for the same issue 👍 HubSpot Community - Conditional Properties - Outlook - HubSpot Community

ITtech on August 31, 2023

Hubspot addin error

Hello, I have an employee that is having issues with the hubspot addin for Outlook windows full client. He has tried to uninstall and reinstall several times. When he opens a new email and clicks on the hubspot addin it asks him to connect read more

Reply Free

0 upvote

1 Reply

kvlschaefer

Community Manager

September 01, 2023 03:57

Hi @ITtech , Thanks for reaching out! I investigated this on my end and it looks like this is a known error with Outlook not being ...read more

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