Outlook Sales Extension

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JMutschler on May 10, 2022
Hello, My Outlook email is synced with HubSpot but I am not receiving the notifications in Outlook when a message comes. If I don't log into HubSpot to check my email account, I miss them. Any suggestions? Thank you, Jeremy
0 upvote
1 Reply
Community Manager
May 11, 2022 10:59
Hi @JMutschler , Thanks for reaching out! Are you referring to notifications from a specific HubSpot tool such as the conversations too...read more
ArdenFox on May 03, 2022
Hubspot has suddenldy stopped tracking and logging my emails. I have had two chat sessions with sales and followed all their instructions and still not working. Office 365 Outlook, desktop Personal email is connected Add-In Settings; Log and T read more
0 upvote
3 Replies
Community Manager
May 04, 2022 10:55
Hi @ArdenFox , Thank you for your feedback, I would like to apologize for the frustrations, data issues, and business impact this has caused....read more
MKelly6 on May 03, 2022
Can't seem to log into the Sales Add In on Firefox using Office 365 Mail browser. Works in Chrome. Clicked Login, entered my credentials in pop up window, but nothing happens.
0 upvote
1 Reply
Community Manager
May 04, 2022 09:41
Hi @MKelly6 Thank you for reaching out. Would you mind trying to clear your cache following those steps , as well as trying with ano...read more
BMenu on April 29, 2022
I'm having the same issue but with the hubspot for outlook add in in Mac (M1 processor). Couldn't find any way to resolve it so far
0 upvote
5 Replies
Community Manager
May 10, 2022 00:17
Hi @BMenu Thank you I've sent you a DM with next steps Thank you Best Tiphaine
Solved
PZickert on April 28, 2022
Hello! I have an employee who is trying to log and track and email from the outlook app (Mac version) and it will log, but not track...for anyone. If she sends an email through HubSpot it works fine, even the Web browser of Outlook works fine, but read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 28, 2022 21:08
Hi @PZickert , The Mac version of the Outlook sales extension is not officially supported, see here , only Windows/PC. While some features my...read more
SStadnek on April 26, 2022
Hello Hubspot Community! The Hubspot add-in will not open to the default browser that is set in outlook. I have confirmed that other add-ins will open with the default browser. Hubspot claims " Because the O365 app in Outlook runs in an read more
0 upvote
1 Reply
Community Manager
April 27, 2022 14:32
Hello @SStadnek , thank you for the information provided! Certain versions of Outlook still use Internet Explorer to perform core functions ...read more
Solved
MBerillo on April 26, 2022
How do I see more than 3 deals associated wtih a contact when I am logging emails using the Outlook add-in? Thank you!
0 upvote
2 Replies
Accepted Solution
Community Manager
April 27, 2022 13:02
Hi @MBerillo , Thanks for reaching out! By default, the first 3 deals associated with the contact show up as stated in this help arti...read more
ASantambrogio on April 26, 2022
HI, I am having problems connecting my outlook account to Hubspot. Do you know if it works also with POP ofr just IMAP? It synched the first email, but then no more syncing for either incoming or outgoing Thanks for the answer Alessandro
1 upvote
3 Replies
Participant
May 04, 2022 06:55
Hi, I tried again, but no way to connect a POP. When setting up the account, the only option that appears is IMAP (see screenshot) How is it possib...read more
JeffSavlov on April 24, 2022
Hi, Using Sales Add-In for Outlook. Recieved a new email thread from an exisiting HS contact introducing me to a colleague by CC. The colleague has never emailed with me and is not in HS. I replied to all and had Track and Log selected read more
0 upvote
2 Replies
Participant
April 25, 2022 11:01
Thanks Kristen. I'm still a bit confused. Was it clear to you that I'm replying to an existing contact, in a new email and who copied a new conte...read more
PLiebhart on April 19, 2022
Hello, this is my first entry in the forum. sorry in case i messed something up or did not find it. we are using the sales Tool integration in Outlook to log Email to Companys, contacts and Deals. Our Sales Stage has the buckets won and lost. read more
1 upvote
1 Reply
Hall of Famer | Partner
April 19, 2022 03:30
Hi @PLiebhart , As far as I know, this is currently not possible. You can however request this from the product team by submitting your post t...read more
MMurphy0 on April 13, 2022
The outlook add in stopped working, I uninstalled it and then reinstalled but cannot get it to work any longer. I have windows 10 32bit version ************** Exception Text ************** System.Runtime.InteropServices.COMException (0x800736B2) read more
0 upvote
3 Replies
Community Manager
April 14, 2022 05:05
Hi @MMurphy0 , Thanks for your feedback. Can you please take these steps in this help article which references the error you are seein...read more
MMcLean3 on April 13, 2022
I am logged in but sidebar says I'm not. New contacts are not being added into Hubspot. Tried all the usual, logging out, reinstalling the extension, nothing is working. Anyone else have the same?
0 upvote
1 Reply
Community Manager
April 14, 2022 04:56
Hi @MMcLean3 , Thanks for reaching out! Are you using the VSTO Outlook desktop add-in or the 365 add-in ? I'd recommend follow...read more
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