Summary
Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO Leia mais
Me and my team have been plagued by a reoccuring issue of being logged out of the hubspot add on constantly. What is causing this? Is it new outlook, is my IT security too stringent. Any help would be awesome 🙂
Hi, With my experience, when signing in with passkeys, HubSpot logs out every time I restart my laptop or browser. I have experienced this on both...Leia mais
hi when creating contacts from Hubspot Sales extension in Outlook we would like to add the company. is there any way we can edit this card? for info, we have disabled the option to assign automatically the company based on contact email domain. th Leia mais
Hi all, This maybe a daft question but im brand new to the world of CRM! I have the application on my phone which is great. On the first page i can see my upcoming scehdule (my calendar from outlook is sync'd and connected). However although Leia mais
Hi @PCollier3 ,
As far as I know, and unintuitively, this is not available in all HubSpot subscription tiers in the web app. It would require ...Leia mais
Hello, I recently turned tracking off as emails were going to spam however we have had a couple clients say they have not received emails however I am unsure whether they are lying or if the emails genuinely have not been received. When I go to Leia mais
Hi @SKeohan ,
There is unfortunately no way to verify whether a contact actually received an email or not. They might not have checked their s...Leia mais
Another video screen and the link not opening from Outlook 2019 window. Video: https://www.loom.com/share/ This is the link that does not ope...Leia mais
Hi HubSpot Community, we have recently started using the Deals pipeline and we use the Outlook extension to log emails to contacts, companies and now also deals. For one of my team member, the email automaically logs to all deals that are currentl Leia mais
Hi @LLWelly ,
This sounds like their log and track preferences and association defaults are not set up correctly. You can send them this artic...Leia mais
My Outlook plugin used to be connected to my Inbox, but recently it was disconnected somehow. The "Connect Inbox" button does not do anything. I have tried reinstalling the Plugin but it does not change anything. This is the only way it has Leia mais
Thanks for that context, @jacobj ! The extension shouldn't have changed recently, but a lot of variables have to align for it to work. If you are ...Leia mais
Hi, I have a question regarding logging emails within Outlook desktop version with the Hubspot Sales plugin I own a office 365 license which made it possible to install the Hubspot sales app into Outlook. Here you can find that app See Leia mais
Hey, @airwolfke , Happy Monday!
Thank you for reaching out to our HubSpot Community and sharing the screenshot. It seems the issue may be re...Leia mais
Hello, I'm not sure if the community is aware of this issue or not, but when I track an email using the Hubspot Sales add-in using the new version of Outlook on PC and Mac, every time I create a link in the body of my email, Hubspot will immediatel Leia mais
Hi @AsafBlasberg ,
You can turn off sales email tracking here: https://knowledge.hubspot.com/connected-email/turn-off-one-to-one-email-tracki...Leia mais
Hello, My colleagues and I have noticed that the Hubspot Outlook Sales Extension Widget auto-assigns old or irrelevant deals to email trails. While you can select to add a deal to an email conversation in Outlook, there is apparently no way to r Leia mais
Hello, I have a work HubSpot account and my work email is connected to HubSpot. I use the web version of Outlook under an Office 365 subscription. If I send within HubSpot emails using my work email address, those emails are logged. However Leia mais
hello, when writing an email to a contact that has DEALS associated, the emial is automatically associated to these DEALS and it's not possible to unselect from HUBSpot sales. In our case, many times, the email sent to the contact may not be relat Leia mais