Outlook Sales Extension

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HZaric on March 18, 2025
When I log emails from Outlook to HubSpot, they appear in HubSpot with the wrong date. For example, an email was sent on "28 Feb" and appears in HubSpot as "17 March". IMHO, this is a bug. Who can solve this issue?
0 upvote
7 Replies
Member
March 20, 2025 07:26
Thank you! Much appreciated.
JClough6 on March 18, 2025
Hi, I keep getting the error - " There was an issue syncing with Outlook. Please try to reload the add-in." I've reinstalled the add-in and restarted my mac, but doesn't seem to have had any effect? Thanks!
0 upvote
2 Replies
Community Manager
March 18, 2025 15:32
Hey @JClough6 , thank you for posting in our Community! +1 on what @RKon mentioned. Please follow along on the steps provided above and ...read more
Solved
SDowsell on March 10, 2025
Hi, I have a user who previously had the add in installed but it stopped working and disappeared from the ribbon in Outlook. I have tried to reinstall and although Outlook adds the add-in, it is not enabled and when I try I get the below error: read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
March 10, 2025 11:37
Hi @SDowsell , Microsoft has ended support for the VSTO add-in, see here: https://knowledge.hubspot.com/connected-email/get-started-with-the-...read more
JWGardner on March 06, 2025
Hello, I have multiple Outlook users who I'd like to all set up with a two-way contact sync using Outlook Contacts. The issue arises when I enable the sync and the contact are all imported with no owner. If it was a single user I would just read more
0 upvote
1 Reply
Community Manager
March 07, 2025 02:27
Hi @JWGardner and welcome, we are delighted to have you here! 🎉 Thank you for asking the HubSpot Community! It seems from this article " Con...read more
MHolbrook0 on March 06, 2025
Hello, I've beening using HupSpot email tracking in Outlook365 for a year. I adjusted the settings and had it working for the past few months just the way I want it. I hadn't sent a sales email for a couple weeks. When I attempted yesterday (cli read more
0 upvote
2 Replies
Participant
March 06, 2025 10:06
@Shubham_Sharma I've done all that and it's still broken. I've tried disconnecting my email and re-adding it to hubspot. I've tried clearing cache....read more
Solved
NS829 on March 04, 2025
I have notice that the meeting scheduler allows people to schedule meetings on days when I have an "all day" event marked on Outlook. Is there a setting I'm missing? This is causing issues
1 upvote
4 Replies
Accepted solution
Key Advisor
March 04, 2025 13:14
Hi @NS829 ! Couple of additional questions. What email platform are you connected with? Gmail, Outlook, etc. This all day meeting, ...read more
Solved
AMigulia on March 03, 2025
I don't have any extensions on my taskbar, the HubSpot Outlook extension is definitely installed, I checked personally, but I can't find it on the ribbon bar. Any advise?
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
March 04, 2025 04:13
@AMigulia according to this page, it's a fairly new build: https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-dat...read more
Solved
ozgesilla on February 27, 2025
We integrated our outlook with HS. When someone creates a meeting it could automatically can seen at Hs. However right now I couldn't see the meeting outcome (done, cancelled etc)? Do you know a way to automate it?
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
February 27, 2025 08:33
Hi @ozgesilla , No, it is still a manual process, but you can update either from HubSpot or from Outlook. https://knowledge.hubspot.com...read more
Solved
SHull6 on February 27, 2025
Hi there, Looking for some help please. Only today has this issue started. On composing an email, I am getting the Bcc code added to the email, but when I put in the actual email address of the recipient the Bcc code disappears and I have to add read more
1 upvote
3 Replies
Accepted solution
Key Advisor
February 27, 2025 11:32
Hi Steve, Let me walk you through my email flow and tell me where we differ. I'm using Outlook Online in Edge with the Office365 Hubspot...read more
briansweat on February 25, 2025
An Outlook or HubSpot update back in November has broken the ability to use Outlook (New) with the HubSpot Sales Extension* after clicking "View in HubSpot" or any app.hubspot.com links in Outlook. It seems that the HubSpot extension is regi read more
2 upvotes
4 Replies
Community Manager
February 27, 2025 07:26
Hi @briansweat , I was finally able to open the link you shared and watch the video! 🙂 I’ve observed the behavior you mentioned, as ...read more
NJaramillo5 on February 18, 2025
I've seen several threads about this and still cannot find a solution. The extension consistently allows my team to log emails on the relevant Contact and associated Company, however, in most cases, there is no checkbox option to log the email on read more
0 upvote
1 Reply
Community Manager
February 18, 2025 17:43
Hi @NJaramillo5 ! Welcome to the Community-- happy to have you here 😊 Your account has access to HubSpot Support, so I recommend open...read more
Solved
Nickthevy on February 07, 2025
Me and my team have been plagued by a reoccuring issue of being logged out of the hubspot add on constantly. What is causing this? Is it new outlook, is my IT security too stringent. Any help would be awesome 🙂
0 upvote
2 Replies
Accepted solution
Participant
February 10, 2025 04:42
Hi, With my experience, when signing in with passkeys, HubSpot logs out every time I restart my laptop or browser. I have experienced this on both...read more
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