We have been using Outlook 365 with HS for 2 years now without any major issues until the last month. Almost daily now the HS add-in does not automatically track outgoing emails without selecting the add-in icon. It use to pop open immediately Beitrag ansehen
Just came across this. I too have had issues with Outlook 365 and using my @website.com e-mail address. It does not work and if it did (there is a wa...Beitrag ansehen
Hello, I have a problem with the extension of HubSales in my Outlook desktop app. Even after I addapted the Settings in order for all emails, that I send, to be tracked and loged in, these settings are applied to few emails. Is there a problem wit Beitrag ansehen
Heya,
From what I understand this is likely to be a problem with the settings. This article may help. If this doesn't help to resolve the iss...Beitrag ansehen
I'm using the Outlook Hubspot Sales Add-in on Outlook 2019 MSO 16.0 64 bit on a Win10 environment. Whenever I open a tracked e-mail in my sent items, it registers as an e-mail open in Hubspot. I understand this is not meant to happen as my IP is sup Beitrag ansehen
Thanks. I figured out the problem from your link. Apparently there are 2 Hubspot add-ins for Outlook. I had the 'HubSpot Sales' add-in, downloade...Beitrag ansehen
I recently joined a company that is using Global Shop ERP software. The CRM built in isn't particularly robust or user friendly, so I want to get us switched over to HubSpot CRM. I'm currently getting some info put in so I can demonstrate its capab Beitrag ansehen
Morning Jess, Thanks for the visibility! The first reply has already provided a potential answer/solution to this for me. Have a great day a...Beitrag ansehen
Hi Folks, I have had a few issues with the outlook and Chrome extension, mainly for the past few months, as I didnt have the same issues previously. Basically the outlook issue is that for certain email addresses of certain domains, in particilar Beitrag ansehen
Hi Pam, The only extension that we use and I am aware of is jobadder which we were using previously as well without any problem or conflict with ...Beitrag ansehen
Hi, We have been using hubspot for quite a while but we cant seem to figure out how to get out shared inbox to attribute an activity with the right hubspot user. For example, if i were to reply to an email that was sent to our shared inbox. Inste Beitrag ansehen
Hello @Reece_Morris ,
Would like to understand more how your emails are being logged into the Contact record.
When you send emails from you...Beitrag ansehen
Hi team, First of all I want to say that I've been using Hubspot for a month a really loving it. However i have a little problem with GIFs inserted in my signature and the tracking option in Outlook.com. I get this answer when I select the e Beitrag ansehen
Hi @Georgelymlive ,
It looks like you have connected with HubSpot Technical Support regarding this matter. As troubleshooting this furt...Beitrag ansehen
Hello, Is it possible to have multiple accounts in an Outlook profile with one of the accounts connected to HubSpot and have it configured to automatically track and log all emails sent from that one account? Email messages sent from the oth Beitrag ansehen
I have a question on this point, it might be the same don't know. I have two HubSpot account for 2 businesses, I can easily switch from one to the o...Beitrag ansehen
Hubspot automatically logged my email from Outlook even though the box "Log to CRM" is unchecked. To add, instead of updating the existing contact record, it created a new contact resulting in duplicates. How can I: 1) Prevent HubSpot from logging e Beitrag ansehen
Hello @MOrtler
Is the contact added to the never-log list? This just prevents those emails from being logged as long as it doesn't include other...Beitrag ansehen
Hello! I'm running two businesses, I have an outlook email, and a gmail. Both are hooked up/integrated to my hubspot in my "integrations settings" in my profile. I also have the Chrome extension, and primarily utilize outlook in web browser (Ch Beitrag ansehen
When sending emails to someone who doesn't exist in your contact records, you will need to create one at the time you send out the emails as you ment...Beitrag ansehen
I have a problem - when I send an email to a contact in HubSpot and then open that email in Sent Items in Outlook to review or move, I get a notification in my Chrome extension that the email has been opened. I only want to be notified if the reci Beitrag ansehen
Hi Pam I don't know if I had seen this. Its a shame there is an inconsistency between O365 and HubSpot. The second and third option sound very comp...Beitrag ansehen
Is there a way of creating a log of an incoming email or calendar event without bcc’ing the unique HubSpot reference email? I have the HubSpot Sales Tools plug in for Outlook 365 but can't seem to find an obvious way of doing this retrospectively. Beitrag ansehen
Hi @sam_calder ,
No worries.
I would only use this option for retrospectively logging emails, rather than calendar events. If you've g...Beitrag ansehen