We have been using Outlook 365 with HS for 2 years now without any major issues until the last month. Almost daily now the HS add-in does not automatically track outgoing emails without selecting the add-in icon. It use to pop open immediately read more

Hi there, My account is having trouble with logging incomming emails that came from existing contacts on Hub. Beside that my outlook 365 extension is working well so all my incoming emails should be logged but It is not. (Outgoing emails are al read more

Hello, I have a problem with the extension of HubSales in my Outlook desktop app. Even after I addapted the Settings in order for all emails, that I send, to be tracked and loged in, these settings are applied to few emails. Is there a problem wit read more

I'm using the Outlook Hubspot Sales Add-in on Outlook 2019 MSO 16.0 64 bit on a Win10 environment. Whenever I open a tracked e-mail in my sent items, it registers as an e-mail open in Hubspot. I understand this is not meant to happen as my IP is sup read more

I recently installed the Outlook extention. It is also connected it to the Gmail account that now works through Outlook. When I send an email from Outlook or directly from the Gmail account, HubSpot records that it is "sent" but no longer tells me read more

I recently joined a company that is using Global Shop ERP software. The CRM built in isn't particularly robust or user friendly, so I want to get us switched over to HubSpot CRM. I'm currently getting some info put in so I can demonstrate its capab read more

Hi Folks, I have had a few issues with the outlook and Chrome extension, mainly for the past few months, as I didnt have the same issues previously. Basically the outlook issue is that for certain email addresses of certain domains, in particilar read more

Hi, We have been using hubspot for quite a while but we cant seem to figure out how to get out shared inbox to attribute an activity with the right hubspot user. For example, if i were to reply to an email that was sent to our shared inbox. Inste read more

Please help me asap! I've been able to successfully log all of my emails to Hubspot from my company's Outlook 365 account with my Hubspot bcc address only to find they are now rejected by server and are not logged. This feature is very importan read more

Hi team, First of all I want to say that I've been using Hubspot for a month a really loving it. However i have a little problem with GIFs inserted in my signature and the tracking option in Outlook.com. I get this answer when I select the e read more

Hello, Is it possible to have multiple accounts in an Outlook profile with one of the accounts connected to HubSpot and have it configured to automatically track and log all emails sent from that one account? Email messages sent from the oth read more

Hubspot automatically logged my email from Outlook even though the box "Log to CRM" is unchecked. To add, instead of updating the existing contact record, it created a new contact resulting in duplicates. How can I: 1) Prevent HubSpot from logging e read more