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Outlook Sales Extension

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sjudson on December 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more

Reply Announcement

13 upvotes

0 Reply

Solved

whatthej on August 21, 2020

Email Tracking not suppressing my opens

I'm using the Outlook Hubspot Sales Add-in on Outlook 2019 MSO 16.0 64 bit on a Win10 environment. Whenever I open a tracked e-mail in my sent items, it registers as an e-mail open in Hubspot. I understand this is not meant to happen as my IP is sup read more

Reply Outlook Desktop Add-In Tracking & Logging

0 upvote

6 Replies

Accepted solution

whatthej

Member

August 25, 2020 04:13

Thanks. I figured out the problem from your link. Apparently there are 2 Hubspot add-ins for Outlook. I had the 'HubSpot Sales' add-in, downloade...read more

Solved

sam_calder on June 18, 2020

Retrospectively logging Outlook emails / calendar events to CRM records

Is there a way of creating a log of an incoming email or calendar event without bcc’ing the unique HubSpot reference email? I have the HubSpot Sales Tools plug in for Outlook 365 but can't seem to find an obvious way of doing this retrospectively. read more

Reply Meetings Tracking & Logging

0 upvote

4 Replies

Accepted solution

AdamLPW

Key Advisor

June 19, 2020 06:27

Hi @sam_calder , No worries. I would only use this option for retrospectively logging emails, rather than calendar events. If you've g...read more

Solved

DBGConstruction on June 16, 2020

Tracking Difficulties

Having a problem with the tracking where I will get the alert that the recipient has "opened" the tracked email when in fact I am the one who had just clicked on the email in Outlook. Is anyone else having this problem and is there a solution? read more

Reply Tracking & Logging

0 upvote

2 Replies

Accepted solution

Josh

Recognized Expert | Diamond Partner

June 16, 2020 16:40

Hi @DBGConstruction , The tracking of one-to-one emails isn't always super accurate. It simply uses a tracking pixel to load. If the system ca...read more

Solved

LucyWatson on July 23, 2019

Automatically BCC Emails

I want my emails to automatically BCC in hubspot however it has stopped doing this and i cannot get it to do it again. I feel i have tried everything, uninstallaling, reinstalling...i still have to click on the hub spot app thing to get the BCC to c read more

Reply Tracking & Logging

1 upvote

28 Replies

Accepted solution

JTromp

Participant

August 22, 2022 07:13

I have applied what LucyWatson gives as a solution and it works. Apparently there are two add-ins for Outlook. The Desktop version, and the 365 versi...read more

Solved

ClicKnowledge on June 24, 2019

Opens: 0

Not sure if the Opens feature is working correctly (was before). As you can see from the screenshot, the recipient opened it several times, but it still has Opens set to 0.

Reply Tracking & Logging

0 upvote

1 Reply

Accepted solution

ClicKnowledge

Participant

June 24, 2019 12:56

There was just now a message that there were system updates and I should refresh, and when I did, the open rate matched. Problem solved.

Solved

choule1979 on May 27, 2019

Email Integration

TECH HELP PLEASE. I'm trying to connect my email with my Hubspot account and cannot succeed. I have an Outlook Exchange account and every time I get an error message staying that my email cannot be connected. What do I need to do?

Reply Tracking & Logging

0 upvote

5 Replies

Accepted solution

jennysowyrda

Community Manager

May 29, 2019 09:52

Hi @choule1979 , If you are looking for assistance in connecting your inbox, can you please begin by following the Exchange steps outlined he...read more

Solved

kurtbalderson on March 29, 2019

Email tracking

Is there a way to permanently turn off email tracking from my Outlook plugin. As a result of the embeded email code HubSpot adds to tracked emails, many of my emails are going directly into the Spam folder for many of my customers. I would like to read more

Reply Outlook Desktop Add-In Tracking & Logging

0 upvote

2 Replies

Accepted solution

Mike_Eastwood

Key Advisor | Gold Partner

March 31, 2019 17:49

After looking into this for Kurt it looks like the domain name settings could be improved. Here's details for anyone else using Outlook 365... ...read more

Solved

jameshadley on January 31, 2019

Log emails but not create contacts

Hello, Apologies if this has been answered or is deemed odd.... I wish to send my emails from Outlook rather than within the Hubspot portal; I have the requisite addins in place and all works fine. I want to log emails sent to prospects read more

Reply Tracking & Logging

19 upvotes

4 Replies

Accepted solution

jennysowyrda

Community Manager

February 05, 2019 14:24

Hi @jameshadley , I would recommend upvoting this idea if you'd like to see this implemented in the future. Thank you, Jenny

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