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Outlook Sales Extension

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DovydasLaukys on March 15, 2023

How to turn off automatic ticket creation when Hubspot tracks and logs emails?

We have a specific problem - loging emails from outlook to hubspot, however we don't want a new Ticket to be created everytime we receice an email to oulook. How to solve this?

Reply Tickets

0 upvote

1 Reply

DianaGomez

Community Manager

March 15, 2023 16:43

Hi @DovydasLaukys , hope you are doing well! This is possible by toggle off the 'automatic ticket creation' option. You can locate that p...read more

Solved

KDesJardin on March 07, 2023

Hubspot won't log emails

When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything read more

Reply Enterprise Sales Tickets Workaround

0 upvote

2 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

March 07, 2023 11:09

Hi @KDesJardin , Could you confirm you're meeting all requirements for emails to log? https://knowledge.hubspot.com/email/log-email-replies-i...read more

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