Outlook Sales Extension

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Solved
EGONZALOPALOM on June 11, 2025
hi, we need to add a custom object in Outlook sales extension. how can we add it? so far we can see only the default existing objects in hubspot thank you
0 upvote
3 Replies
Accepted solution
Thought Leader | Elite Partner
June 11, 2025 08:01
Hi @EGONZALOPALOM Currently, the HubSpot Sales Extension for Outlook (also called the HubSpot Sales Add-In) only supports default CRM ...read more
Solved
EGONZALOPALOM on May 19, 2025
hi when we schedule a meeting from Outlook to a contact existing in Hubspot, we don't see this meeting schedule in contact activity (or meetings). i remember this was possible in the past, for your info, the calendars are syncronized. we can se read more
0 upvote
3 Replies
Accepted solution
Top Contributor
May 19, 2025 18:34
Hi @EGONZALOPALOM Let’s sort it out step-by-step. 1. Quick clarifying que...read more
Solved
EGONZALOPALOM on April 04, 2025
hi, we are facing problems for "core Seats" to connect their email with HubSpot. please cna you hlp on fixing this issue
0 upvote
2 Replies
Accepted solution
Contributor
April 04, 2025 06:00
hi, connecting email was pssible as soon as i assigned the SALES SEAT, not when he was assigned a CORE SEAT thank you
Solved
EGONZALOPALOM on February 05, 2025
hi when creating contacts from Hubspot Sales extension in Outlook we would like to add the company. is there any way we can edit this card? for info, we have disabled the option to assign automatically the company based on contact email domain. th read more
0 upvote
3 Replies
Accepted solution
HubSpot Alumni
March 10, 2025 16:25
Hey @EGONZALOPALOM , Unfortunately, adding a company directly through the Sales extension for Outlook isn’t currently possible. As ...read more
Solved
PCollier3 on January 30, 2025
Hi all, This maybe a daft question but im brand new to the world of CRM! I have the application on my phone which is great. On the first page i can see my upcoming scehdule (my calendar from outlook is sync'd and connected). However although read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 30, 2025 06:55
Hi @PCollier3 , As far as I know, and unintuitively, this is not available in all HubSpot subscription tiers in the web app. It would require ...read more
airwolfke on December 30, 2024
Hi, I have a question regarding logging emails within Outlook desktop version with the Hubspot Sales plugin I own a office 365 license which made it possible to install the Hubspot sales app into Outlook. Here you can find that app See read more
0 upvote
1 Reply
HubSpot Alumni
December 30, 2024 16:36
Hey, @airwolfke , Happy Monday! Thank you for reaching out to our HubSpot Community and sharing the screenshot. It seems the issue may be re...read more
Solved
EGONZALOPALOM on December 13, 2024
hello, when writing an email to a contact that has DEALS associated, the emial is automatically associated to these DEALS and it's not possible to unselect from HUBSpot sales. In our case, many times, the email sent to the contact may not be relat read more
0 upvote
2 Replies
Accepted solution
Recognized Expert | Diamond Partner
December 13, 2024 09:35
Hi @EGONZALOPALOM , There are some settings on the email logging settings that will help to control this better: Also, when sending ...read more
Solved
Thomas_Oreskov on November 15, 2024
I am having problems with the HubSpot Sales app. App is installed om Outlook (classic) on Windows 11 computers. Right now it is working on my own computer as you can see in the picture. On my computer both A, B and C is shown. However in my coll read more
0 upvote
7 Replies
Accepted solution
Recognized Expert | Diamond Partner
November 15, 2024 10:26
Hi @Thomas_Oreskov , I'm not sure what B is in your screenshot. I would double-check that they installed the correct extension. They s...read more
Solved
AReitz on September 12, 2024
if I send an email to customer he get the follow message nyname <outlook_xyz@outlook.com>; im Auftrag von; mynamez <info@xyz.de> Where xyz for sure is my name or my domain. But why I get also an outlook name here? I want to use read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
September 17, 2024 15:22
Hi Andreas, I have never heard of this before but I had a quick scan through the community and it seems like someone else has run into a similar i...read more
Solved
LawP on August 28, 2024
I am trying to block my IP address from tracking email opens/clicks, but my IP address is constantly changing. Every few days I have to go to settings to update " Manage blocked IP addresses". I am using the Outlook plugin. Is there anyway to fix read more
0 upvote
4 Replies
Accepted solution
Top Contributor | Gold Partner
August 29, 2024 10:56
Hi @LawP , If your dynamic IP is within a specific range, you can exclude the whole range from being tracked. You can access it from Conte...read more
Solved
DMB on August 13, 2024
With Hubspot's Outlook add-in, a contact including first and last name, company and email could previously be transferred to Hubspot when sending an email in Outlook. Now only the email and company are transferred. The system no longer seems to auto read more
2 upvotes
8 Replies
Accepted solution
Recognized Expert | Diamond Partner
August 16, 2024 16:38
Hi @MScaramastra and @nkerns1025 and thanks for the tag @kennedyp , If you're using this online and not in the desktop plugin. I'd start ...read more
SauravRoy on August 07, 2024
Hello all, Is it possible to log all incoming and outgoing emails to HubSpot at an organisation level from the Microsoft 356 admin?
0 upvote
1 Reply
HubSpot Alumni
August 08, 2024 09:45
Hey @SauravRoy , thank you for posting in our Community! Currently, logging all emails at an organization level from Microsoft 365 directly ...read more
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