Outlook Sales Extension

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  • Tom on October 27, 2016
    13 upvotes
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    Tom
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • faithmcqueen1 on August 23, 2021
    0 upvotes
    1 Replies
    Hi there! I'm trying to get set up with the HubSpot calendar integration on landing pages, but what we're running up against is that our emails use a hybrid exchange environment as we're not fully on Office 365 (in the process of moving over, but i...
    Community Manager
    August 24, 2021 08:29
    Hello @faithmcqueen1 , thank you for posting your question in our Community. What other calendar is your hybrid connection? At the moment you...
  • RMarshall7 on August 03, 2021
    0 upvotes
    2 Replies
    I have always had "show contact profiles" unticked as I find the sales box unecessary and just takes space in each of my mails. Recently this box has been opening again every time I replky to a mail, how do I get rid of it other than closing it in ...
    Participant
    August 04, 2021 22:50
    ood morning, Thank you for your reply. That's not what I'm after, I have these boxes unticked: but recently this irritating box on the ...
  • WBailey on July 26, 2021
    1 upvotes
    16 Replies
    I recently started using Hubspot Sales CRM both online and downloaded the sales add in for Outlook 2019. I am not able to log into the Hubspot sales add in on Outlook. Since experiencing issues I have read all of the online threads, unistalled/rei...
    Community Manager
    August 11, 2021 01:07
    Hi @FEB Glad to hear! Thank you for your patience on this Best, Tiphaine
  • Solved
    Lea308 on June 30, 2021
    0 upvotes
    4 Replies
    Hi, I am using HubSpot on Outlook for Mac and encountering this issue. Eventhough I have chosen "log emails", the bcc field is not automatically added whenerver I write a new email or reply back and I have to end up clicking the HubSpot add in m...
    Member
    August 31, 2021 14:17
    Hi - has anyone solve this problem? We have just moved from using gmail to outlook 365 and have gone from all emails being logged automatically to n...
  • Solved
    Eric-Ott on May 03, 2021
    0 upvotes
    2 Replies
    I would like to be able to attach an email in Outlook after adding a contact to HubSpot. Is there a button for this? Thanks, Eric
    Participant
    July 06, 2021 09:48
    Yes, thank you!
  • ELyons on April 21, 2021
    0 upvotes
    3 Replies
    We've tried everything we can think of, no matter what happens the Outlook sales tool keeps appearing in my Outlook ribbon. Please help! ~Eli
    Community Manager
    April 26, 2021 10:44
    Hello @ELyons , could you please send us a screenshot of how is showing on your end? This way will help us identify what are the next steps to comp...
  • ARignall on April 21, 2021
    0 upvotes
    1 Replies
    I've reinstalled Outlook after an OS reinstall and I've found that the extension is tracking the wrong opened time. The contact record in the hubspot portal has the correct opening time. Outlook is set to the right timezone.
    Community Manager
    April 23, 2021 02:15
    Hi @ARignall Thank you for reaching out. Could you try uninstalling and reinstalling the extension? Also wondering if that...
  • Solved
    MHuglinOUH on March 24, 2021
    0 upvotes
    3 Replies
    When composing a new email it is straightforward to add any new contacts via the Outlook add-in. When replying to a mail with multiple addressees though, the add-in does not appear, and when responding to all meeting recipients via an Outlook calend...
    Community Manager
    March 26, 2021 14:50
    Hello @MHuglinOUH , the reason this is happening is because when you send a tracked email to multiple contacts, only one tracking code is added. ...
  • SZ01 on March 21, 2021
    0 upvotes
    1 Replies
    I've just switched email accounts that I want to use tracking with. After the change, I noticed when logged in the Outlook sales extension is using the business owner's contact details instead of my own. I added the new email address user from my ...
    Community Manager
    March 22, 2021 13:02
    Hello @SZ01 , could you please provide us more details on how are the email being logged? Where specifically is showing the business owner informati...
  • pcas42000 on February 09, 2021
    0 upvotes
    1 Replies
    Hello, I have been using the outlook plugin for the desktop for about a year and had this issue constantly. I have downloaded the plug-in newly every couple of months, just in case but it made no difference. After a few minutes the viewing starts t...
    Community Manager
    February 10, 2021 02:37
    Hi @pcas42000 Thank you for reaching out. Would you mind following these steps and also these steps ? If this is still happ...
  • EAning on February 01, 2021
    0 upvotes
    1 Replies
    Hi, I have downloaded the HubSpot Sales add-in for Outlook (Windows/PC). I'm finding it hard to connect it to my outlook. I was told that it should automatically connect but this hasn't happened. I also tried to download it multiple time ...
    Community Manager
    February 03, 2021 02:57
    Hi @EAning Thank you for reaching out! Could you please follow these steps ? Best Sharon
  • JUMAcomms on January 06, 2021
    0 upvotes
    3 Replies
    I've bene using the Outlook add in for some time. I've today found that unless I open the Hubspot add in by clicking on the Hubspot button in the button bar at the top, then the bcc: address doesnt get added, and so the email isnt tracked. As so...
    Participant
    January 13, 2021 04:44
    I'm wondering if my issue is that the screen which I see, is different to what is discussed in the linlk that you kindly posted. I dont have this...
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