Outlook Sales Extension

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READ ME FIRST: How to Fix Common Outlook Errors

Tom on October 27, 2016

13 upvotes

2 Replies

If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...

Discussion CRM Email Tracking Outlook

Tom

HubSpot Product Team

November 29, 2016 00:21

Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...

Can't connect Outlook calendar with Meetings

faithmcqueen1 on August 23, 2021

0 upvotes

1 Replies

Hi there! I'm trying to get set up with the HubSpot calendar integration on landing pages, but what we're running up against is that our emails use a hybrid exchange environment as we're not fully on Office 365 (in the process of moving over, but i...

Discussion Starter

PamCotton

Community Manager

August 24, 2021 08:29

Hello @faithmcqueen1 , thank you for posting your question in our Community. What other calendar is your hybrid connection? At the moment you...
how do I stop the sales bar showing in every email

RMarshall7 on August 03, 2021

0 upvotes

2 Replies

I have always had "show contact profiles" unticked as I find the sales box unecessary and just takes space in each of my mails. Recently this box has been opening again every time I replky to a mail, how do I get rid of it other than closing it in ...

Discussion Starter

RMarshall7

Participant

August 04, 2021 22:50

ood morning, Thank you for your reply. That's not what I'm after, I have these boxes unticked: but recently this irritating box on the ...
Hubspot Sales Outlook Add In, cant log in

WBailey on July 26, 2021

1 upvotes

16 Replies

I recently started using Hubspot Sales CRM both online and downloaded the sales add in for Outlook 2019. I am not able to log into the Hubspot sales add in on Outlook. Since experiencing issues I have read all of the online threads, unistalled/rei...

Discussion Free Sales Starter

TiphaineCuisset

Community Manager

August 11, 2021 01:07

Hi @FEB Glad to hear! Thank you for your patience on this Best, Tiphaine
Solved

Emails not logged automatically

Lea308 on June 30, 2021

0 upvotes

4 Replies

Hi, I am using HubSpot on Outlook for Mac and encountering this issue. Eventhough I have chosen "log emails", the bcc field is not automatically added whenerver I write a new email or reply back and I have to end up clicking the HubSpot add in m...

Discussion Starter

EASmarketing

Member

August 31, 2021 14:17

Hi - has anyone solve this problem? We have just moved from using gmail to outlook 365 and have gone from all emails being logged automatically to n...
Solved

Attach Email to New HubSpot Contact in Outlook

Eric-Ott on May 03, 2021

0 upvotes

2 Replies

I would like to be able to attach an email in Outlook after adding a contact to HubSpot. Is there a button for this? Thanks, Eric

Discussion Professional Starter

Eric-Ott

Participant

July 06, 2021 09:48

Yes, thank you!
How to completely remove Hubspot from my machine and specifically Outlook?

ELyons on April 21, 2021

0 upvotes

3 Replies

We've tried everything we can think of, no matter what happens the Outlook sales tool keeps appearing in my Outlook ribbon. Please help! ~Eli

Discussion Free Starter

PamCotton

Community Manager

April 26, 2021 10:44

Hello @ELyons , could you please send us a screenshot of how is showing on your end? This way will help us identify what are the next steps to comp...
Outlook extension showing wrong opened time

ARignall on April 21, 2021

0 upvotes

1 Replies

I've reinstalled Outlook after an OS reinstall and I've found that the extension is tracking the wrong opened time. The contact record in the hubspot portal has the correct opening time. Outlook is set to the right timezone.

Discussion Starter

TiphaineCuisset

Community Manager

April 23, 2021 02:15

Hi @ARignall Thank you for reaching out. Could you try uninstalling and reinstalling the extension? Also wondering if that...
Solved

Logging all addressees on an email reply via Outlook add-in

MHuglinOUH on March 24, 2021

0 upvotes

3 Replies

When composing a new email it is straightforward to add any new contacts via the Outlook add-in. When replying to a mail with multiple addressees though, the add-in does not appear, and when responding to all meeting recipients via an Outlook calend...

Discussion Starter

PamCotton

Community Manager

March 26, 2021 14:50

Hello @MHuglinOUH , the reason this is happening is because when you send a tracked email to multiple contacts, only one tracking code is added. ...
Outlook extension user wrong and tracking not working

SZ01 on March 21, 2021

0 upvotes

1 Replies

I've just switched email accounts that I want to use tracking with. After the change, I noticed when logged in the Outlook sales extension is using the business owner's contact details instead of my own. I added the new email address user from my ...

Discussion Starter

PamCotton

Community Manager

March 22, 2021 13:02

Hello @SZ01 , could you please provide us more details on how are the email being logged? Where specifically is showing the business owner informati...
MS Outlook Plug-In causes viewing pain problems after a short time

pcas42000 on February 09, 2021

0 upvotes

1 Replies

Hello, I have been using the outlook plugin for the desktop for about a year and had this issue constantly. I have downloaded the plug-in newly every couple of months, just in case but it made no difference. After a few minutes the viewing starts t...

Discussion Starter

TiphaineCuisset

Community Manager

February 10, 2021 02:37

Hi @pcas42000 Thank you for reaching out. Would you mind following these steps and also these steps ? If this is still happ...
I'm trying to connect outlook to HubSpot

EAning on February 01, 2021

0 upvotes

1 Replies

Hi, I have downloaded the HubSpot Sales add-in for Outlook (Windows/PC). I'm finding it hard to connect it to my outlook. I was told that it should automatically connect but this hasn't happened. I also tried to download it multiple time ...

Discussion Starter

sharonlicari

Community Manager

February 03, 2021 02:57

Hi @EAning Thank you for reaching out! Could you please follow these steps ? Best Sharon
Emails not being logged even though log emails is selected in the add in

JUMAcomms on January 06, 2021

0 upvotes

3 Replies

I've bene using the Outlook add in for some time. I've today found that unless I open the Hubspot add in by clicking on the Hubspot button in the button bar at the top, then the bcc: address doesnt get added, and so the email isnt tracked. As so...

Discussion Starter

JUMAcomms

Participant

January 13, 2021 04:44

I'm wondering if my issue is that the screen which I see, is different to what is discussed in the linlk that you kindly posted. I dont have this...

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