JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

Outlook Sales Extension

Search Outlook Sales Extension for solutions or ask a question

sjudson on December 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more

Reply Announcement

12 upvotes

0 Reply

Nicdm on June 18, 2024

When you Pin the app, the Hubspot add-in window overlap the preview pane of Outlook

I want to make sure I have the Add-in window always open when sending e-mails in Outlook. For that I "Pin"the Hubspot app. But then on the main screen of Outlook the add-in window ovelap the preview pane from Outlook. See attached picture.

Reply Settings

0 upvote

3 Replies

Nicdm

Member

June 19, 2024 06:06

Actually the pane is correctly size and adjusted when you minimize the navigation pane in NewOutlook. Not ideal as I switch very often through multip...read more

SFrench on April 02, 2024

New / Web Version of Outlook M365 Does not generate auto BCC

The Auto BCC feature is in the old desktop version of the Salehub Extension, but does not appear to be a setting or a function within the NEW OUTLOOK experience for M365. Is this on the roadmap as a planned function to be added back? It is mak read more

Reply Admin Connected Email Enterprise Professional Sales Settings Workaround

0 upvote

3 Replies

DianaGomez

Community Manager

April 04, 2024 05:00

Hi @SFrench , I have been reviewing and I did not find any documentation on plans for this. However, I found a workaround that might be help...read more

Hildegaard on March 22, 2024

Are you required to login when you open your outlook the first time each day?

All my users, including myself, are getting this popup login window every day, when we open Outlook for the first time: Otherwise, our HubSpot add-in doesn't work read more

Reply Admin Connected Email How-To Settings Workaround

0 upvote

7 Replies

Hildegaard

Contributor

April 12, 2024 08:23

I got below from support: I'm afraid that due to the significant changes introduced by Microsoft as part of the new Outlook for desktop app, HubSpot...read more

joshuac on March 04, 2024

Outlook Add-On Keeps Signing Out

Hi, I am an IT employee that helps manage a client who's employees use Hubspot as an add-on in their Outlook that lets them keep track of sales and everything else Hubspot is meant for. However, we have received a few reports of users being sign read more

Reply Settings

5 upvotes

19 Replies

Nitaneth

Contributor

August 05, 2024 09:44

ok. Our IT dept. thought that the desktop one had been replaced with the Windows/PC one which works much better than the 365 one so we have migrated...read more

GGallese on May 18, 2023

Office 365 add-in not logging emails automatically

Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel read more

Reply Connected Email Free Integrations Sales Settings

0 upvote

1 Reply

kvlschaefer

Community Manager

May 19, 2023 14:27

Hi @GGallese , Thanks for reaching out to the Community! The add-in is working as expected. In order to not have to click the add-in...read more

Solved

alicebubbles01 on September 28, 2022

Inbox disconnected, now refuses to let me reconnect my email.

Twice this week the Outlook Hubspot Sales extension has disconnected from my inbox, the first time i just clicked reconnect on hubspot and it fixed itself. This time, however, I fill out all of the correct information (the exact same as what it was read more

Reply Settings

0 upvote

2 Replies

Accepted solution

danmoyle

Most Valuable Member | Elite Partner

September 28, 2022 13:32

@alicebubbles01 here's a troubleshooting resource that may help. Are you using HubSpot free so you don't have technical support ? If so, I'll ta...read more

kate_fr on July 22, 2021

HubSpot Sales add-in for Office 365 doesn't work

Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use read more

Reply Connected Email CRM Free Getting Started Integrations Settings Workaround

1 upvote

6 Replies

RRawal9

Participant

April 14, 2024 11:27

Facing the same issue, installed the office 365 add-in, using outlook on web, email hosted by microsoft (not godaddy). I have now spent 8 hours tryin...read more

Solved

Pekka-Pek on March 15, 2021

Is it possible to set HubSpot Sales settings automatically

Hello I am deploying HubSpot sales add in for our customer, via Microsoft 365 admin center. My customer told me that the following settings are set by default. Is it possibly to uncheck these on behalf of the customers?

Reply Settings

0 upvote

2 Replies

Accepted solution

sharonlicari

Community Manager

March 16, 2021 07:18

Hi @Pekka-Pek Welcome to the Community! It's not possible to do this for the customer, however you can share these resources in order ...read more

Solved

CJWhiteNZ on March 02, 2017

Hubspot Sales Widget adding Contacts to CRM

Iv'e been using the widget app for windows that tracks emails and current online usage of contacts. A really annoying feature of this is that it automatically adds any emails that you track as contacts on hubspot. this feature is quiate bad when y read more

Reply Email Tracking Settings

1 upvote

1 Reply

Accepted solution

nicolebrenner

HubSpot Employee

March 13, 2017 16:17

Hi @CJWhiteNZ , this sounds like it's happening because you are logging your emails to the CRM. If you turn off the "log in CRM' feature when sendin...read more

Solved

Mathis on February 01, 2017

Pages load time very slow

Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret read more

Reply Account Companies Contacts Dashboards Deals Documents Email Tracking Gmail Messages Notifications Outlook Prospects Sequences Settings Tasks Templates

1 upvote

1 Reply

Accepted solution

relabidin

HubSpot Alumni

February 02, 2017 12:14

Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...read more

Solved

DougMilem on December 30, 2016

trying to add a user

I'm trying to add a user to hubspot. I added them but they have not got the welcome email so they cannot login. It's weird because I set up another user and it was fine. I know their email is working and when I click reset password it wont send the read more

Reply CRM Outlook Settings

0 upvote

1 Reply

Accepted solution

BrettLanguirand

HubSpot Employee

December 30, 2016 15:34

Hi @DougMilem , Welcome to the Hubspot Community! I wanted to let you know that I checked the email addresses of the users in your porta...read more

Solved

amandagould on November 13, 2016

Hubspot on RDS and Outlook config

Hi There - Has anyone installed Hubspot's integration tool with Outlook onto a remote desktop environment so that it is server based access? We use thin clients and not thick clients and would need to install the Outlook component onto the terminal read more

Reply Outlook Settings

2 upvotes

5 Replies

Accepted solution

Anonymous

Not applicable

November 14, 2016 13:45

Hey @amandagould as far as I'm aware HubSpot used to have a terminal install version of the HubSpot Sales plugin, but this version is no longer ava...read more

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.