JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

Outlook Sales Extension

Search Outlook Sales Extension for solutions or ask a question

sjudson on December 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more

Reply Announcement

13 upvotes

0 Reply

EWetzel on March 21, 2024

Logos not showing in sequences sent via Outlook Extension

Hello everyone, we use the HubSpot Outlook Plugin to enroll contacts in sequences. We have noticed that images from the signature are not displayed. However, this only happens when the sequence is started from the Outlook Plugin. I have already read more

Reply Sequences

0 upvote

3 Replies

PamCotton

Community Manager

April 22, 2024 15:45

Hey @EWetzel thank you for the reply. Verify that the signature settings in Outlook are correctly configured to include images. Sometimes, ...read more

Jenny26 on February 28, 2023

Logos not showing in sequences sent via Outlook Extension

Hi everyone, We use the HubSpot Outlook extension on Windows PC's. When we use the extension to enroll a contact in a sequence, the logos in our signature do not display (we see the broken image graphic) in the sequence emails sent. Any ideas on a read more

Reply Sequences

0 upvote

3 Replies

PamCotton

Community Manager

March 02, 2023 17:39

Hello @Jenny26 , thank you so much for the update and for letting us know what support's next steps were on this case. Kindly, Pam

PPavlicek on July 13, 2022

Sequence Option is greyed in Outlook-AddIn

Hello, when I am wirting a new mail in Outlook, why is the sequences option in the drop down of the HubSpot Ribbon Field greyed? There are existing sequences in our Hubspot Account, which I created and I am authorized to. Unfortunately no read more

Reply Sequences

0 upvote

5 Replies

kvlschaefer

Community Manager

July 18, 2022 08:49

Hi @PPavlicek , Thanks for reaching back out! It's possible that your email client could be causing this issue, but I wouldn't want to ...read more

Solved

Mathis on February 01, 2017

Pages load time very slow

Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret read more

Reply Account Companies Contacts Dashboards Deals Documents Email Tracking Gmail Messages Notifications Outlook Prospects Sequences Settings Tasks Templates

1 upvote

1 Reply

Accepted solution

relabidin

HubSpot Alumni

February 02, 2017 12:14

Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...read more

Solved

Tom on October 27, 2016

Fixing Outlook Error "Login is unavailable at this time"

This issue is caused by an Internet Explorer configuration that is blocking the login. Please follow the troubleshooting steps found in this guide on the HubSpot Academy: https://knowledge.hubspot.com/articles/kcs_article/email-tracking/ read more

Reply Email Tracking Outlook Sequences

1 upvote

4 Replies

Accepted solution

Tom

HubSpot Product Team

November 08, 2016 11:00

Commenting to mark as answered.

Solved

Tom on October 27, 2016

Fixing Outlook Crashing with HubSpot Sales

Paste the following filepath into your Start menu: C:\Users\%Userprofile%\AppData\Roaming\Sidekick\ Remove all files in the folder that opens up Uninstall Sidekick (if you see two versions of the HubSpot Email add-in in your programs folder, plea read more

Reply CRM Email Tracking Outlook Sequences

2 upvotes

29 Replies

Accepted solution

Tom

HubSpot Product Team

November 08, 2016 11:00

Commenting to mark as answered.

Solved

Tom on October 27, 2016

Fixing Outlook Install "Value does not fall within expected range"

This also works for "Access is denied" or "The referenced assembly is not installed on your system" From the Windows Start menu, navigate to Computer (or "My Computer”) Navigate to C:\Users\YOUR-USERNAME\AppData\Local\Apps (If the read more

Reply Email Tracking Outlook Sequences Templates

2 upvotes

2 Replies

Accepted solution

Tom

HubSpot Product Team

November 08, 2016 11:00

Commenting to mark as answered.

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.