Outlook Sales Extension

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Solucionado
WHeighington on Março 21, 2024
In our office, half of our sales staff reported that their Sales Tools Add-in in Outlook stopped working, giving them the spinning wheel of death. Upon internal troubleshooting, it was noted that 100% of the agents whose HS Sales Tools Addins were Leia mais
0 avaliações positivas
5 Respostas
Accepted Solution
Participante
Março 21, 2024 14:49
To anyone else experiencing this issue, HubSpot has acknowledged that there is an issue with their Office 365 Sales Tools Addin on the newest ve...Leia mais
Solucionado
ECapehart on Novembro 15, 2023
Hello, I hope this is the right place. The company I work with uses Hubspot CRM and has the add-in on their Outlook application. Recently we have noticed that when they have Hubspot opened and are replying to a client's email, the body of the email Leia mais
0 avaliações positivas
3 Respostas
Accepted Solution
Gerente da Comunidade
Novembro 15, 2023 16:29
Hello @ECapehart thank you for posting in our Community! Currently what is happening is that the O365 add-in can cause a refresh in your composin...Leia mais
Solucionado
RemyS on Novembro 07, 2023
Hi all, I am launching my own business, and chose hubspot as my CRM, as for now the free version seem to be enough for my needs (I barely used it so far so can't really judge yet, and if need more maybe I'll upgrade), and I liked the sales add o Leia mais
0 avaliações positivas
5 Respostas
Accepted Solution
Conselheiro(a) de destaque
Novembro 08, 2023 07:39
@RemyS wrote: But if I use a web based version of outlook, I can't use hubspot sales no? I would really like to be able to have all my ema...Leia mais
KMiller71 on Junho 30, 2023
Hi, I work for a home care company trying to target private clients. We're in the process of building all the right sales funnels in the right places, previous to me starting here there was no method of tracking enquiries. We have 2 enquir Leia mais
0 avaliações positivas
1 Respostas
Conselheiro(a) de destaque | Parceiro
Junho 30, 2023 11:37
Hey @KMiller71 When you say "inboxes" do you mean the personal email accounts (such as outlook or gmail) or do you have these connected to HubSpot ...Leia mais
GGallese on Maio 18, 2023
Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel Leia mais
0 avaliações positivas
1 Respostas
Gerente da Comunidade
Maio 19, 2023 14:27
Hi @GGallese , Thanks for reaching out to the Community! The add-in is working as expected. In order to not have to click the add-in...Leia mais
Solucionado
KDesJardin on Março 07, 2023
When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything Leia mais
0 avaliações positivas
2 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Março 07, 2023 11:09
Hi @KDesJardin , Could you confirm you're meeting all requirements for emails to log? https://knowledge.hubspot.com/email/log-email-replies-i...Leia mais
Pedrodelamigo on Janeiro 20, 2023
Hey all, For a customer as us we are facing problems with the outlook extension. On Mac and Windows. An overview of the problems: They need to login every day and sometimes every session. The extension is glitchy and causes problems The ext Leia mais
0 avaliações positivas
2 Respostas
Colaborador(a)
Janeiro 23, 2023 03:06
Hey Pam, Thank you for tagging others in this post, this is highly appreciated
Solucionado
EJoyce2 on Outubro 18, 2022
I received an email from my coworker that I then forwarded to contacts and attached the BCC Hubspot email to this new email, as I wanted to create new contacts for the contacts I forwarded the email to. Hubspot did not create the new contacts. Leia mais
0 avaliações positivas
1 Respostas
Accepted Solution
Membro do Hall da Fama | Parceiro
Outubro 18, 2022 09:49
Hi @EJoyce2 , HubSpot attaches the forwarded email to the record of the contact that is the sender of the email you're forwarding . The BCC...Leia mais
JKao on Setembro 28, 2021
So I sent emails from my Outlook for Mac with Hubspot add-in as shown below: However, when I checked the individual contact page on Hubspot, it showed that the emails were logged but not tracked: But I did ticked the "Trac Leia mais
1 avaliações positivas
15 Respostas
Gerente da Comunidade
Outubro 12, 2021 04:40
Hi @CSmith3 Thank you for your reply This is strange, can you send me a screenshot of this? Thank you! Best Tiphaine
bramdejager on Setembro 14, 2021
I recently started using HubSpot. With using HubSpot I also want to use the HubSpot Sales for Outlook add-in. The benefit of having the add-in on all my devices is beneficial. It works in the browser in Outlook for Office 365 ( https://outlo Leia mais
0 avaliações positivas
2 Respostas
Membro
Setembro 16, 2021 10:56
Hello Mia, Thanks for getting back! A colleague of yours already pointed me towards the first article. Unfortunately this did not make any differen...Leia mais
Solucionado
RodyBottelier on Agosto 17, 2021
Hi all I have a problem, I am trying to add some domains to the never log list. For example my @internalmails.nl. But i want that all of the incoming mails of @internalmails.nl won't be logged in Hubspot. It is possible for me the add some domai Leia mais
0 avaliações positivas
4 Respostas
Accepted Solution
Membro | Parceiro Platinum
Agosto 17, 2021 13:36
Hi @RodyBottelier Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox? Cr...Leia mais
WBailey on Julho 26, 2021
I recently started using Hubspot Sales CRM both online and downloaded the sales add in for Outlook 2019. I am not able to log into the Hubspot sales add in on Outlook. Since experiencing issues I have read all of the online threads, unistalled/rei Leia mais
1 avaliações positivas
21 Respostas
FEB
Participante
Novembro 02, 2021 06:45
@TiphaineCuisset it works again - I didn't change a thing. Seems like another bug has been fixed on your side. I hope we will get some more consist...Leia mais
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