Outlook Sales Extension

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EJoyce2 on October 18, 2022
I received an email from my coworker that I then forwarded to contacts and attached the BCC Hubspot email to this new email, as I wanted to create new contacts for the contacts I forwarded the email to. Hubspot did not create the new contacts. read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 18, 2022 06:49
Hi @EJoyce2 , HubSpot attaches the forwarded email to the record of the contact that is the sender of the email you're forwarding . The BCC...read more
AIglesias7 on September 09, 2022
Hi, I'm currently using my gsuit account with Outlook, I could use the chrome extension with Gmail, but I'm not able to login with the addin. I've tried to remove the addin, and the chrome extension, but the problem remains. I've recorded a vide read more
1 upvote
5 Replies
Accepted Solution
Community Manager
September 13, 2022 02:19
Hi @AIglesias7 , Thanks for the screenshots and additional information! I removed the screenshot of your login code since it contained perso...read more
JKao on September 28, 2021
So I sent emails from my Outlook for Mac with Hubspot add-in as shown below: However, when I checked the individual contact page on Hubspot, it showed that the emails were logged but not tracked: But I did ticked the "Trac read more
Community Manager
October 12, 2021 01:40
Hi @CSmith3 Thank you for your reply This is strange, can you send me a screenshot of this? Thank you! Best Tiphaine
bramdejager on September 14, 2021
I recently started using HubSpot. With using HubSpot I also want to use the HubSpot Sales for Outlook add-in. The benefit of having the add-in on all my devices is beneficial. It works in the browser in Outlook for Office 365 ( https://outlo read more
0 upvote
2 Replies
September 16, 2021 07:56
Hello Mia, Thanks for getting back! A colleague of yours already pointed me towards the first article. Unfortunately this did not make any differen...read more
RodyBottelier on August 17, 2021
Hi all I have a problem, I am trying to add some domains to the never log list. For example my @internalmails.nl. But i want that all of the incoming mails of @internalmails.nl won't be logged in Hubspot. It is possible for me the add some domai read more
0 upvote
4 Replies
Accepted Solution
Member | Platinum Partner
August 17, 2021 10:36
Hi @RodyBottelier Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox? Cr...read more
WBailey on July 26, 2021
I recently started using Hubspot Sales CRM both online and downloaded the sales add in for Outlook 2019. I am not able to log into the Hubspot sales add in on Outlook. Since experiencing issues I have read all of the online threads, unistalled/rei read more
1 upvote
21 Replies
November 02, 2021 03:45
@TiphaineCuisset it works again - I didn't change a thing. Seems like another bug has been fixed on your side. I hope we will get some more consist...read more
sayyal on June 01, 2021
I installed outlook 365 add in (Version is 3.1). Getting infinite spin once I try to log in. Tried multiple ways (clear cache, incognito mode etc) in multiple environments (Safari, Chrome, FireFox, Mac, Windows, ipad) for the past 3 days and nothin read more
0 upvote
2 Replies
HubSpot Employee
June 02, 2021 02:08
Hey there sayyal- Cheers for engaging with the Community. Happy to run through what might be causing this. 🙂 So- If we're seeing a login/con...read more
RLandolt on May 05, 2021
Hi all, we have a call center that sets up and schedules meetings for sales reps in the field. The call center have read/edit permissions on all the rep's calendars in O365, and use the Scheduling Assistant to find available times to make appointmen read more
1 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 05, 2021 21:26
Hi @RLandolt , Yes, appointments in the calendars of your sales reps should show up as meetings on the contact record timeline in HubSpot. The...read more
ASimon on April 13, 2021
I have installed the Outlook 365 Add in and use Outlook for Mac. I also have the Sales Add in installed in my Outlook App on my Mac. Now I want all my mails that I write in Outlook for Mac to be automatically logged in Hubspot (i.e. set BCC to Hub read more
0 upvote
3 Replies
Accepted Solution
Guide | Diamond Partner
April 14, 2021 05:09
Hi @ASimon , You can pin the banner up by clicking the small pin small pin icon in the upper right corner of the task pane in the O365 add-in. Ho...read more
luca_santini on March 01, 2021
Dear all, after searching several similar topic I couldn't find the appropriate one, therefore I decided to do this very first post, let's hope I get it right! When I first installed the hubspot add-in in my outlook desktop, it looked as follow: read more
0 upvote
1 Reply
Community Manager
March 02, 2021 03:59
Hi @luca_santini Thank you for the information provided. I'd suggest reviewing this article on how to troubleshoot this install erro...read more
sjoshi on February 26, 2021
When sending emails via outlook inbox (with HubSpot's extension installed), is there way to get a prompt from HS's extension to see whether or not you want this email logged/tracked? Maybe is there a way to set up a rule or something on the ou read more
Community Manager
March 01, 2021 01:24
Hi @sjoshi Thank you for reaching out. This is not possible at this stage within HubSpot, I'd recommend upvoting this Idea in our ...read more
RichardCioci on February 10, 2021
When I click on the add-in sales tools and select documents I get this window: Same thing happens when I click on templates or sequences. It is loading but something with the margins is wrong so I can't see the content. I can access my uplo read more
0 upvote
1 Reply
Community Manager
February 11, 2021 05:59
Hi @RichardCioci Thank you for reaching out and for the information provided. Could you please uninstall the extension and reinsta...read more
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