When creating a contact from within the Outlook sales side panel, it doesn't seem to prompt you to apply the phone number formatting (+44 (0) ); apparently it does in the Google sidebar... does anyone else's Outlook do this also? Using O365 outlook read more
Hi Using your own message as example If I use this 'add to HS CRM' function in the side panel, and click in the Mobile phone field of the form, it...read more
One of the users in my organization has been logging emails manually using the BCC address (not the Outlook integration). I have confirmed he is using the correct email address, yet his emails are not being logged to either the contact or company, h read more
Hi @CWilliams70 ,
Could you confirm that these requirements are met? https://knowledge.hubspot.com/connected-email/log-email-in-your-crm-with...read more
Hi community, I have an issue due to the template analytics in hubspot. If I am using a template in hubspot and send it to a contact, hubspot notice it and shows the use of the template in the template analytics part. So fine and perfect. read more
Hey @MRichter1
As per my Knowledge, If you are using the HubSpot Sales Outlook add-in to send emails with templates, the template usage will...read more
Hi, My Hubspot to outlook connection isn't working. I'm using Outlook on Chrome. I've already updated Chrome and relaunched it, done reconnection n the Integration tab in Hubspot, and still getting the extension "thinking" without opening the read more
Hey @Talui
Hubspot to Outlook connection not working would be an incorrect Exchange URL, an outdated Exchange server, incorrect credentials,...read more
Hi, I am experiencing challenges related to account ownership and HubSpot notifications in my Outlook, prompting me to reach out with a few questions. Situation: In HubSpot, I serve as the account owner for several companies. Even if I read more
Hi @AMoinon , happy to help with your questions about HubSpot notifications.
By default, many of the notifications are automatically turned on...read more
I have some emails that use Email Custom Modules to display customized headers and footers displaying very weirdly when the email is opened on the Office365 App for Windows. The width of the elements get messed up and the colors change as well. read more
Hello @matheus_jiran , thank you for posting in our Community!
There are a few reasons you could be seeing this issue. Web standards have been...read more
Our company migrated from Google to 365. With Gmail, we would be able to create a task while composing an email to follow up in a few days by default. I'm not seeing the same feature in Outlook. Is that by design, or am I missing something?
We have been using the integration however more than a week 5 of my team members cannot integrate both calender and email... Nothing changed on our side, but constantly seeing this message
Can you check what is suggeted in this post: https://community.hubspot.com/t5/Outlook-Sales-Extension/Unable-to-successfully-connect-email/td-p/8516...read more
When I am prompted to login to HubSpot via the Outlook extension, I am given the opportunity to select either our production HubSpot environment (Sales Professional), or the Developer environment (Developer) I've set up. I always select "Sales Profe read more
Hi, I'm SuperAdmin in this account, and I have a problem with the user's email. The user is looking at her emails in Outlook web. New i ncoming emails are not tracked, therefore are not visible nor registered in HubSpot. With outgoing mails, read more
Hi @Stitchko ,
Net new incoming emails are generally not being tracked – only replies to tracked emails (sent from the CRM, using the sales ex...read more
Two of our company's users are finding their Outlook PC apps are randomly disconnecting them from HS. Now, one of them gets an error message stating that there is a problem saving the associations.