Hello @mkinalski ,
While reading the new Outlook documentation , it seems that (quote) "To provide a more reliable and stable add-in experien...read more
Hi, I'm SuperAdmin in this account, and I have a problem with the user's email. The user is looking at her emails in Outlook web. New i ncoming emails are not tracked, therefore are not visible nor registered in HubSpot. With outgoing mails, read more
Hi @Stitchko ,
Net new incoming emails are generally not being tracked – only replies to tracked emails (sent from the CRM, using the sales ex...read more
Two of our company's users are finding their Outlook PC apps are randomly disconnecting them from HS. Now, one of them gets an error message stating that there is a problem saving the associations.
Hey @TShoemaker it looks like the outlook add-in with HubSpot is supported by windows only according to the knowledgebase article here: This add-...read more
I use the Hubspot sales add-in and there are a number of issues with it. First, even though I always specify 'remember me', the password always has to be re-entered. Also, within the last few days it keeps logging out of hubspot so that for ever read more
Hi, @AStetler ,
I feel your frustration. It happens to me often that even though I ask it to remember me, it keeps logging me out. I know for...read more
Hello, I would like to log internal emails under contacts and or companies within the CRM. For example, Quotes, product delivery follow ups and or other inormation sent internally from other departments regarding the customer in the CRM but the c read more
Hi @Shanmac0803 ,
By default, the BCC and forwarding address will log emails under the recipient contact record (BCC) or the sender contact re...read more
Hi! I'm struggling with Outlook integration and I'll give this a try. I connected my Hubspot account with Microsoft 365 and if I create a 1-to-1 email from Hubspot to an existing Hubspot contact sync in Outlook works properly. Then all reply with t read more
Hi there, we have recently changed our email hosting from IONOS to Office365. Since doing this, we can receive but are unable to send emails from hubspot. They are sending and receiving in Outlook fine. I am wondering if it is to do with t read more
Hello @LNye , thank you for providing more details.
As seeing this previous bounce error. This is a Microsoft issue preventing external forward...read more
I am using the Desktop Outlook Office 365. I have 4 email accounts. I want to auto log for my business account, but not for my personal or other accounts. When Log to the CRM is turned on, HubSpot wants to log emails for all of my email accounts a read more
If you're using the HubSpot Sales Outlook add-in, you can control which email accounts are synced with HubSpot by setting up email filters in the add...read more
We currently have about 70 users. Some of which email our customers through Outlook and others who email directly from within Hubspot. We have a couple issues. 1. I believe the plugin installs with default settings for associations being Existin read more
Hi @JStamm and thank you @DianaGomez for mentioning me,
To your first point, you're correct, HubSpot has a logic to how activities (includi...read more
Hi, one of our sales team is trying to sync his Outlook account with Hubspot and has followed all the instructions but keeps getting a message that there is an issue with Microsot but everyone else has been successul and IT confirm no issues. Any i read more
Does anyone know how to associate an email recieved from a 3rd party to a deal? My client is a finance broker, offering finance to businesses. During the sales process, they will receive a number of offers from lenders (3rd parties) for their cu read more