I have multiple emails in Outlook (6) and only want one of my email accounts to integrate with HubSpot. How do I do this? Currently, when I compose a new email from any of email accounts in Outlook, the TRACK EMAIL and LOG to CRM boxes are aut read more

We have been using Outlook 365 with HS for 2 years now without any major issues until the last month. Almost daily now the HS add-in does not automatically track outgoing emails without selecting the add-in icon. It use to pop open immediately read more

Hi, since upgrading to Windows 10 build 2004, the Sales add-in in Outlook Desktop has started freezing when replying to an email. I am using Outlook version 2009 (Microsoft 365 subscription) and Windows 10 Build 2004. So having the Sales add-in ope read more

Hey, guys. It's a pretty self-explanatory title, and a minor thing, but when I have other windows on top of Outlook, and I try to click on the sales extension to bring Outlook into focus (as opposed to alt+tab or clicking the taskbar window) i read more

I'm using the Outlook Hubspot Sales Add-in on Outlook 2019 MSO 16.0 64 bit on a Win10 environment. Whenever I open a tracked e-mail in my sent items, it registers as an e-mail open in Hubspot. I understand this is not meant to happen as my IP is sup read more

When I send an email from outlook it does not seem to show up in hubspot. Am I missing something?

Hello, Is it possible to have multiple accounts in an Outlook profile with one of the accounts connected to HubSpot and have it configured to automatically track and log all emails sent from that one account? Email messages sent from the oth read more

Hubspot automatically logged my email from Outlook even though the box "Log to CRM" is unchecked. To add, instead of updating the existing contact record, it created a new contact resulting in duplicates. How can I: 1) Prevent HubSpot from logging e read more

When preparing an email in Outlok365 and already filled the receipients email address, then open the sales extesion in outlook and click the checkbox "log this email in HubSpot" suddenly the receipients email adress becomes erased. This happens all read more

Emails entered into the "Never Log" area for Settings are not working and continue to create new contacts in HubSpot. Any ideas?

Hello! I'm using multiple domains. 1 - Outlook 365, and 1 - ZohoMail. I connected both with Hubspot. Then I installed the Outlook Desctop plugin. But it works only for Outlook email. If I switch to Zoho's email, the plugin disappears. In ot read more

Hi, Is there a way to connect to only one .PST file in Outlook desktop? I run multiple website domains connected to independent businesses and only want to connect Hubspot to one domain which is linked to a single and separate .PST folder to al read more