Outlook Sales Extension

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pnewsom on September 30, 2020
I have multiple emails in Outlook (6) and only want one of my email accounts to integrate with HubSpot. How do I do this? Currently, when I compose a new email from any of email accounts in Outlook, the TRACK EMAIL and LOG to CRM boxes are aut read more
0 upvote
2 Replies
October 02, 2020 10:21
Hi, I am new to HubSpot but in the thread you have been referred to below, then people seem to be getting quite upset that you cannot simply tell Hub...read more
AnythingPrintca on September 29, 2020
We have been using Outlook 365 with HS for 2 years now without any major issues until the last month. Almost daily now the HS add-in does not automatically track outgoing emails without selecting the add-in icon. It use to pop open immediately read more
May 10, 2021 16:06
Just came across this. I too have had issues with Outlook 365 and using my @website.com e-mail address. It does not work and if it did (there is a wa...read more
ifflanb on September 28, 2020
Hi, since upgrading to Windows 10 build 2004, the Sales add-in in Outlook Desktop has started freezing when replying to an email. I am using Outlook version 2009 (Microsoft 365 subscription) and Windows 10 Build 2004. So having the Sales add-in ope read more
Community Manager
October 09, 2020 11:57
Hello @ifflanb Thank you for the information. Can you confirm if you are able to log into the add-in before clicking the reply b...read more
Sabian on August 23, 2020
Hey, guys. It's a pretty self-explanatory title, and a minor thing, but when I have other windows on top of Outlook, and I try to click on the sales extension to bring Outlook into focus (as opposed to alt+tab or clicking the taskbar window) i read more
0 upvote
2 Replies
August 24, 2020 12:29
whatthej on August 21, 2020
I'm using the Outlook Hubspot Sales Add-in on Outlook 2019 MSO 16.0 64 bit on a Win10 environment. Whenever I open a tracked e-mail in my sent items, it registers as an e-mail open in Hubspot. I understand this is not meant to happen as my IP is sup read more
Accepted Solution
August 25, 2020 04:13
Thanks. I figured out the problem from your link. Apparently there are 2 Hubspot add-ins for Outlook. I had the 'HubSpot Sales' add-in, downloade...read more
JRGies on July 27, 2020
When I send an email from outlook it does not seem to show up in hubspot. Am I missing something?
0 upvote
1 Reply
Accepted Solution
July 28, 2020 02:50
Hi, Go to Settings, then navigate down to integration , then email integrations, then click on connect an inbox. Then connect your office account. N...read more
otish on July 24, 2020
Hello, Is it possible to have multiple accounts in an Outlook profile with one of the accounts connected to HubSpot and have it configured to automatically track and log all emails sent from that one account? Email messages sent from the oth read more
February 22, 2023 10:25
I have a question on this point, it might be the same don't know. I have two HubSpot account for 2 businesses, I can easily switch from one to the o...read more
SAArts on July 16, 2020
Hubspot automatically logged my email from Outlook even though the box "Log to CRM" is unchecked. To add, instead of updating the existing contact record, it created a new contact resulting in duplicates. How can I: 1) Prevent HubSpot from logging e read more
Community Manager
August 10, 2023 17:13
Hello @MOrtler Is the contact added to the never-log list? This just prevents those emails from being logged as long as it doesn't include other...read more
renespf on July 08, 2020
Hello, I have just installed the ADD in for Microsoft Office 365 Outlook on my PC and afther the installation I get an error that the certificate is not valid. Here's the Error log: Name: HubSpot Sales for Outlook Von: https://dl.getsidekic read more
Community Manager
July 17, 2020 09:20
Hey @dtrojer @renespf Can you please try the following steps? In Internet Explorer, click the Settings gear at the top right of t...read more
Horst-Elvis on June 09, 2020
When preparing an email in Outlok365 and already filled the receipients email address, then open the sales extesion in outlook and click the checkbox "log this email in HubSpot" suddenly the receipients email adress becomes erased. This happens all read more
0 upvote
2 Replies
September 04, 2020 04:23
Dear Jessica, Thank you for your reply. MY other colleague also experienced this problem but she uses another routine setting up emails and that`...read more
SeaShellDigital on June 04, 2020
Emails entered into the "Never Log" area for Settings are not working and continue to create new contacts in HubSpot. Any ideas?
0 upvote
1 Reply
Community Manager
June 08, 2020 14:17
Hello @SeaShellDigital Are you referring to this feature here ? If so could you please give us more details on what actions are taken...read more
AGVR on May 22, 2020
Hello! I'm using multiple domains. 1 - Outlook 365, and 1 - ZohoMail. I connected both with Hubspot. Then I installed the Outlook Desctop plugin. But it works only for Outlook email. If I switch to Zoho's email, the plugin disappears. In ot read more
0 upvote
1 Reply
HubSpot Alumni
May 28, 2020 03:51
Hi @AGVR , The outlook integration only works for Outlook that's why it doesn't show up for Zoho-Mail. This article about Sales Extensions m...read more
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