Outlook Sales Extension

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Solved
EFeitosa on January 05, 2023
When I log in to the Outlook add-in it doesn't log in through Microsoft Edge, it always goes back to login, nothing happens. When I switch to Google Chrome, it works! Why does it happen? I've uninstalled and reinstalled and nothing happens. I only u read more
0 upvote
5 Replies
Accepted Solution
Member
January 06, 2023 13:53
Hi. Great. I'm using Hubspot Sales for Outlook [add-on]. But it works right now when I desinstalled and install again. It works now. Great! At the Chr...read more
Solved
tobiaslicht on April 05, 2017
I was unsure that all the hubspot emails actually get through, so I tried to email myself several times. did not receive any email in my outlook inbox, instead status in Hubspot is "failed". why? I did the outlook integration and hubspot said it was read more
0 upvote
1 Reply
Accepted Solution
Community Manager
May 01, 2017 17:30
Hi @tobiaslicht , In order for emails to be sent from within HubSpot, the inbox attached needs to be hosted by either Google Apps or Office 3...read more
Solved
jesshall on March 21, 2017
Is it possible to do this? Would be grateful for any support / advice.
Accepted Solution
HubSpot Product Team
March 22, 2017 06:56
Hey @jesshall , this is not currently possible. The best way to track document views is by attaching the document as a link. You can check out the p...read more
Solved
opsstaffing on March 01, 2017
Hello, I am using the free version of hubspot sales, and send my emails through the Outlook aplication on my computer. None of my emails are logging with my contacts or companies. I know there were recent outages could some one please advise on how read more
0 upvote
21 Replies
Accepted Solution
HubSpot Employee
March 09, 2017 12:29
Hello @opsstaffing , I'm sorry to hear you're experiencing difficulty logging emails on contact/company records in the CRM. Can you please ve...read more
Solved
Mathis on February 01, 2017
Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret read more
Accepted Solution
HubSpot Alumni
February 02, 2017 12:14
Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...read more
Solved
prozakis on January 22, 2017
After we installed the email tracking plugin in Outlook 2016, the outlook app for desktop takes ages to load a new mail screen, or even worse to load the reply or forward screen. We uninstalled plugin and office and and re-installed. No differen read more
4 upvotes
63 Replies
Accepted Solution
Key Advisor
August 27, 2020 04:16
Hi @miles267 , This worked for me - Here's some more instruction on how to uninstall the O365 add-in ( Link ) and how to insta...read more
Solved
crandich on January 17, 2017
I have created email templates on the HubSpot website. My work outlook account is synced to HubSpot. However, when I try to email out of the actual Microsft Outlook program, none of my templates show up and I get a grayed out box. I've attached a ph read more
0 upvote
1 Reply
Accepted Solution
HubSpot Alumni
January 17, 2017 17:34
Hi @crandich , I cross-references your email address with our records, and found that you actually have two HubSpot accounts associated with ...read more
Solved
mmlabels on January 11, 2017
Hello, The outlook version I have is too low to put the outlook add in, does putting an automatic cc to hubspot in emails from outlook would do the same as the add in ?
0 upvote
2 Replies
Accepted Solution
HubSpot Alumni
January 11, 2017 13:48
Hi @mmlabels , Using your HubSpot CRM BCC address will allow you to log emails in the CRM. However, you will not be able to track opens/clicks...read more
Solved
dalepollard on January 03, 2017
Hi all. New user here. My system is logging my emails sent from outlook to the relevant contact and deal however when I look at my deals screen I can not get it to show as an activity in the last activity property. Is there a way to either make lo read more
0 upvote
4 Replies
Accepted Solution
HubSpot Employee
January 03, 2017 14:03
Hi @dalepollard , Thank you for your question. When you log an email in the CRM, it technically only logs on the contact record, but tha...read more
Solved
DougMilem on December 30, 2016
I'm trying to add a user to hubspot. I added them but they have not got the welcome email so they cannot login. It's weird because I set up another user and it was fine. I know their email is working and when I click reset password it wont send the read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
December 30, 2016 15:34
Hi @DougMilem , Welcome to the Hubspot Community! I wanted to let you know that I checked the email addresses of the users in your porta...read more
Solved
amandagould on November 13, 2016
Hi There - Has anyone installed Hubspot's integration tool with Outlook onto a remote desktop environment so that it is server based access? We use thin clients and not thick clients and would need to install the Outlook component onto the terminal read more
2 upvotes
5 Replies
Accepted Solution
Not applicable
November 14, 2016 13:45
Hey @amandagould as far as I'm aware HubSpot used to have a terminal install version of the HubSpot Sales plugin, but this version is no longer ava...read more
Solved
Ascar on November 13, 2016
Hello, This is for Hubspot's information. Hopefully development team can address this. I use Hubspot and for me there is no question whether to use it or not, or whether to track email opens/clicks or do it selectively - all messages are track read more
1 upvote
3 Replies
Accepted Solution
HubSpot Employee
November 14, 2016 13:08
Hi @Ascar , thanks for reaching out to the community! You can choose to hide those error messages within outlook by going to Options->Advanced an...read more
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