Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • storti on November 19, 2018
    3 Replies
    Hi all, I have an Office 365 account that's managed through corporate and I've been able to install the extension on Outlook and get the tracking to work. When I go to integrate the calendar on the Hubspot software it says that it was successf...
    Community Manager
    November 27, 2018 10:24
    Hi @storti , Thanks for the information! It looks like your inbox is already connected to HubSpot as a shared inbox. For the reasons ou...
  • shearn on August 17, 2017
    3 Replies
    Hi, We're currently internally testing email sends through the CRM and have encountered a concerning issue using Side Kick and Outlook/Office 365. When using the attachment upload feature for email, both the direct 'upload' and 'Choose from ...
    HubSpot Product Team
    August 23, 2017 03:40
    Thanks for the update! Keep us posted 🙂
  • Solved
    tobiaslicht on April 05, 2017
    1 Replies
    I was unsure that all the hubspot emails actually get through, so I tried to email myself several times. did not receive any email in my outlook inbox, instead status in Hubspot is "failed". why? I did the outlook integration and hubspot said it was...
    Community Manager
    May 01, 2017 14:30
    Hi @tobiaslicht , In order for emails to be sent from within HubSpot, the inbox attached needs to be hosted by either Google Apps or Office 3...
  • Solved
    jesshall on March 21, 2017
    1 Replies
    Is it possible to do this? Would be grateful for any support / advice.
    HubSpot Product Team
    March 22, 2017 03:56
    Hey @jesshall , this is not currently possible. The best way to track document views is by attaching the document as a link. You can check out the p...
  • Solved
    opsstaffing on March 01, 2017
    19 Replies
    Hello, I am using the free version of hubspot sales, and send my emails through the Outlook aplication on my computer. None of my emails are logging with my contacts or companies. I know there were recent outages could some one please advise on how ...
    Community Manager
    October 21, 2020 08:37
    Hi @DaphnaS Could you confirm you're meeting all the requirements listed here ? If so, and you're still having an error, could you clarify ...
  • Amanda on March 01, 2017
    2 Replies
    My email changed last week and although I have added my new email address to my settings I cannot connect using Outlook365 and am unable to send emails. When I try to sign in I get - w e received a bad request.
    March 21, 2017 03:09
    Hi I added a new email address on the setting page for my account. When I go into a contact and click on email it asks me if I want to link to my a...
  • Solved
    LOMO on February 17, 2017
    3 Replies
    Hello, I wanted to install the Hubspot Sales Extension for Microsoft Outlook 2013 as described there: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales Unfortunately I am receiving an error when I try t...
    HubSpot Product Team
    February 17, 2017 05:15
    No problem! Great to hear you are back on track!
  • lutzknospe on February 14, 2017
    2 Replies
    I am following the Hub Spot sales software certification. I just realized that "Bob" (the sales rep in the film gets to see social media information of his contacts (pulled from Linkedin, twitter etc.). I don't see the information when I compose an ...
    February 17, 2017 02:10
    Thanks for the tip. I checked it and Contact Profiles are enabled. any other tip is welcome. I really like this functionality a lot. and it's a pitty...
  • KoreStrategies on February 13, 2017
    1 Replies
    I have an apple mac and use outlook 20111 for my email and calendar, i see you don't currently support outlook for Mac, what is the alternative solution? If i upgrade to Microsoft 365 would this help? Thanks Paul
    HubSpot Employee
    February 14, 2017 14:35
    Hi @KoreStrategies , thanks for your questions. Due to technical limitations within Outlook for Mac that prevent the use of 3rd party extension, we...
  • steven_henry on February 13, 2017
    7 Replies
    Help please - Configure HubSpot Sales won't load - any ideas??? I'm using Windows 7 Pro (64 bit) Thanks.
    HubSpot Alumni
    February 22, 2017 08:07
    Thanks for your followup @steven_henry . Could you please take a screenshot of this error message and either send it to me, or post it here? I'd lik...
  • Markus on February 09, 2017
    1 Replies
    I am having the same problem. I used to be able to send emails from Hubspot, but now receive the message below when I choose the Email option within the contact. "Connect with your email Sorry. Your email account is no longer connected to HubSpo...
    HubSpot Alumni
    February 10, 2017 11:19
    Hi @Markus , Thanks so much for posting in a new thread. I noticed that your work email actually has your personal Gmail email address a...
  • Ricksta on February 07, 2017
    1 Replies
    Hey All, I manage 2 outlook 365 accounts one personal and one work. I want both to link with HS. I have managed to link them separately and i get the email feeds. I have both emails registered as different emails. I don't want to have to si...
    HubSpot Alumni
    February 08, 2017 08:40
    Hi @Ricksta , Log into your HubSpot CRM account using your main email address. Visit Settings > Email Integrations and then scroll down t...
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