Outlook Sales Extension

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tobiaslicht on April 05, 2017
I was unsure that all the hubspot emails actually get through, so I tried to email myself several times. did not receive any email in my outlook inbox, instead status in Hubspot is "failed". why? I did the outlook integration and hubspot said it was read more
0 upvote
1 Reply
Accepted Solution
Community Manager
May 01, 2017 14:30
Hi @tobiaslicht , In order for emails to be sent from within HubSpot, the inbox attached needs to be hosted by either Google Apps or Office 3...read more
jesshall on March 21, 2017
Is it possible to do this? Would be grateful for any support / advice.
Accepted Solution
HubSpot Product Team
March 22, 2017 03:56
Hey @jesshall , this is not currently possible. The best way to track document views is by attaching the document as a link. You can check out the p...read more
opsstaffing on March 01, 2017
Hello, I am using the free version of hubspot sales, and send my emails through the Outlook aplication on my computer. None of my emails are logging with my contacts or companies. I know there were recent outages could some one please advise on how read more
0 upvote
21 Replies
Accepted Solution
HubSpot Employee
March 09, 2017 09:29
Hello @opsstaffing , I'm sorry to hear you're experiencing difficulty logging emails on contact/company records in the CRM. Can you please ve...read more
LOMO on February 17, 2017
Hello, I wanted to install the Hubspot Sales Extension for Microsoft Outlook 2013 as described there: https://knowledge.hubspot.com/articles/kcs_article/settings/how-to-install-hubspot-sales Unfortunately I am receiving an error when I try t read more
0 upvote
3 Replies
Accepted Solution
HubSpot Product Team
February 17, 2017 03:41
Hey @LOMO check out this post from one of our Support Specialists on how to troubleshoot anf fix common outlook errors: A Guide to Fixing Common ...read more
Mathis on February 01, 2017
Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret read more
Accepted Solution
HubSpot Alumni
February 02, 2017 09:14
Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...read more
gord_c on January 30, 2017
Hi everyone - just wondering if there's any way to change the fields that pop up when you click the "add to hubspot" button in the outlook add-in. It would be great to use one of our custom fields in there, but I can't figure out how. Thanks so read more
0 upvote
5 Replies
Accepted Solution
HubSpot Alumni
January 31, 2017 10:32
Hi @gord_c , At this time it is not possible to edit the fields (or add custom fields) that come up when you click 'Add to HubSpot' in Outlook...read more
prozakis on January 22, 2017
After we installed the email tracking plugin in Outlook 2016, the outlook app for desktop takes ages to load a new mail screen, or even worse to load the reply or forward screen. We uninstalled plugin and office and and re-installed. No differen read more
63 Replies
Accepted Solution
Key Advisor
August 27, 2020 01:16
Hi @miles267 , This worked for me - Here's some more instruction on how to uninstall the O365 add-in ( Link ) and how to insta...read more
crandich on January 17, 2017
I have created email templates on the HubSpot website. My work outlook account is synced to HubSpot. However, when I try to email out of the actual Microsft Outlook program, none of my templates show up and I get a grayed out box. I've attached a ph read more
0 upvote
1 Reply
Accepted Solution
HubSpot Alumni
January 17, 2017 14:34
Hi @crandich , I cross-references your email address with our records, and found that you actually have two HubSpot accounts associated with ...read more
hammad88 on January 13, 2017
Hi I have two email account added to my Hubspot account one on G-Suite and the other is Office 365. G-Suites extenstion track emails smoothly with no issues but i found that outlook add-in is not tracking email even though the check boxes read more
4 Replies
Accepted Solution
HubSpot Employee
January 13, 2017 10:09
Hey @hammad88 , thanks for clarifying. The HubSpot Sales platform is intended to track sales emails with customers and leads. To prevent tracking of...read more
mmlabels on January 11, 2017
Hello, The outlook version I have is too low to put the outlook add in, does putting an automatic cc to hubspot in emails from outlook would do the same as the add in ?
0 upvote
2 Replies
Accepted Solution
HubSpot Alumni
January 11, 2017 10:48
Hi @mmlabels , Using your HubSpot CRM BCC address will allow you to log emails in the CRM. However, you will not be able to track opens/clicks...read more
dalepollard on January 03, 2017
Hi all. New user here. My system is logging my emails sent from outlook to the relevant contact and deal however when I look at my deals screen I can not get it to show as an activity in the last activity property. Is there a way to either make lo read more
0 upvote
4 Replies
Accepted Solution
HubSpot Employee
January 03, 2017 11:03
Hi @dalepollard , Thank you for your question. When you log an email in the CRM, it technically only logs on the contact record, but tha...read more
DougMilem on December 30, 2016
I'm trying to add a user to hubspot. I added them but they have not got the welcome email so they cannot login. It's weird because I set up another user and it was fine. I know their email is working and when I click reset password it wont send the read more
0 upvote
1 Reply
Accepted Solution
HubSpot Employee
December 30, 2016 12:34
Hi @DougMilem , Welcome to the Hubspot Community! I wanted to let you know that I checked the email addresses of the users in your porta...read more
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