Outlook Sales Extension

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StijnO on August 13, 2020
I am using the plugin in outlook and we are using O365. When I send an email with the companies hubspot number in bcc, the reply of the customer is logged in hubspot and shown, but their is no trace in outlook of the reply. Not in the other section read more
0 upvote
1 Reply
Member
August 13, 2020 05:06
For the interested ones. it's very complicated. The reply emails are considered SPAM and you can only find them back in the online version of outlook...read more
Solved
crystalelement on August 03, 2020
Hey. I've read a bunch of help pages, a bunch of discussion threads in the community. But NOTHING helped me. My setup: MS O365 + Exchange on our domain. All matches for Hubspot integration Add-in deployed for all users in domain correctly, lik read more
0 upvote
2 Replies
Accepted Solution
August 04, 2020 21:50
FYI I had long conversation with Microsoft support about this bug. Yes, this bug on software side. This issue can occur on version 16.39 of Outlook ...read more
Solved
imc123 on July 06, 2020
BCC in Outlook 365 is not working anymore since today (not auto-populating). In Message tools option the "Log this email to Hubspot" is not checked (tracking is checked). The Hubspot Sales add-in settings are properly configured to log AND read more
1 upvote
8 Replies
Accepted Solution
Participant
July 07, 2020 09:37
We experienced the same black "halo" effect and slow loading. Tried reinstalling as well before but it did not work. On a positive note, all ...read more
MrHommel22 on July 04, 2020
Hello! I'm running two businesses, I have an outlook email, and a gmail. Both are hooked up/integrated to my hubspot in my "integrations settings" in my profile. I also have the Chrome extension, and primarily utilize outlook in web browser (Ch read more
Community Manager
July 14, 2020 03:19
When sending emails to someone who doesn't exist in your contact records, you will need to create one at the time you send out the emails as you ment...read more
Solved
GrapeApe on June 25, 2020
My question is a bit complex and seems to go round in circles, so bear with me.. I have a new Office 365 subscription (now MS365) which comes with a Premium Outlook @outlook .com mailbox. This lets me create alias email addresses at @myper read more
1 upvote
1 Reply
Accepted Solution
Community Manager
June 29, 2020 12:07
Hello @GrapeApe I investigated more about it and looks like that, If your inbox is connected to HubSpot using Office 365 or IMAP, you can...read more
Solved
aboppart on June 23, 2020
This may have already been addressed, but we just connected our Office 365 inbox. Now every email/activity we create in Outlook is being recorded in Hubspot. Everytime we send an email, a new contact is created in Hubspot. I thought Hubspot would on read more
0 upvote
1 Reply
Accepted Solution
Key Advisor | Diamond Partner
June 23, 2020 14:49
Hi @aboppart By default, HubSpot logs and tracks every email that you send once you connect your Outlook. If your Outlook has stored email a...read more
Solved
Pat_Crouch on June 08, 2020
Each time I open an email, the sender's information appears on the far right with an "Add to Hubspot" prompt, taking up a significant amount of space. The header of the section is "Hubspot Sales." How do I remove this feature?
0 upvote
1 Reply
Accepted Solution
Most Valuable Member | Elite Partner
June 09, 2020 00:33
Hi @Pat_Crouch It sounds like the HubSpot Sales plugin is pinned in your layout - if you click the pin icon at the top right, it should disa...read more
JasonFLY on June 01, 2020
hey there, What is the best way to link outlook, Hubspot Sales plug-in & Mimecast thank you,
0 upvote
5 Replies
Participant | Partner
May 26, 2022 13:25
Is there a solution to connect Mimecast & HubSpot for email tracking yet?
Solved
AJV on May 29, 2020
Hello! I'm using the O365 plugin with Outlook 365 Mac Desktop app, with the plugin permanently "pinned" so it opens with each email (otherwise I often forget to log/track...) I've also changed the default font for new email and replies to He read more
4 upvotes
24 Replies
Accepted Solution
Contributor
October 15, 2020 09:10
As promised, here are some troubleshooting steps provided by HubSpot Support. Thank you for reaching out to HubSpot Support. I understand that yo...read more
Gae81 on May 28, 2020
TECH HELP PLEASE. I'm trying to connect my email with my Hubspot account and cannot succeed. Attach. screens of my Outlook profile + WINDOWS version installed on my PC. I've tried to install the plugin extension but unfortunately every ti read more
0 upvote
1 Reply
Community Manager
June 01, 2020 09:37
Hi @Gae81 Could you please try the next steps on this article here and let us know how it works? Were you able to before connect your inb...read more
clairestoddard on April 21, 2020
I've connected my inbox to hubspot, and now I'm trying to install whatever add-in I need to make the hubspot tools show up withing my inbox. I'm having no success. I've verified that my inbox is indeed connected: I'm on a Mac, using "Micro read more
0 upvote
3 Replies
Member
March 24, 2021 22:26
I had the same problem and managed to fix it. I'm just sharing this solution with the community because I spent hours and it turned out to be a simp...read more
Solved
ahamaton on April 15, 2020
Two days ago, task links in my notification emails stopped working correctly. They now take me to a hubspot page which is completely blank except for the menu bar but not actual menu titles in the bar. I have to manually login with the contacts na read more
Accepted Solution
Participant
April 28, 2020 09:29
Hi Jenny, thanks for getting back to me. Actually I think I have fixed it. I checked the remember my login details box when I logged in and then th...read more
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