Outlook Sales Extension

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sjudson on December 04, 2023
Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more
0 Reply
EFeitosa on January 05, 2023
When I log in to the Outlook add-in it doesn't log in through Microsoft Edge, it always goes back to login, nothing happens. When I switch to Google Chrome, it works! Why does it happen? I've uninstalled and reinstalled and nothing happens. I only u read more
0 upvote
5 Replies
Accepted Solution
January 06, 2023 13:53
Hi. Great. I'm using Hubspot Sales for Outlook [add-on]. But it works right now when I desinstalled and install again. It works now. Great! At the Chr...read more
crystalelement on August 04, 2020
Hey. I've read a bunch of help pages, a bunch of discussion threads in the community. But NOTHING helped me. My setup: MS O365 + Exchange on our domain. All matches for Hubspot integration Add-in deployed for all users in domain correctly, lik read more
0 upvote
2 Replies
Accepted Solution
August 05, 2020 00:50
FYI I had long conversation with Microsoft support about this bug. Yes, this bug on software side. This issue can occur on version 16.39 of Outlook ...read more
imc123 on July 06, 2020
BCC in Outlook 365 is not working anymore since today (not auto-populating). In Message tools option the "Log this email to Hubspot" is not checked (tracking is checked). The Hubspot Sales add-in settings are properly configured to log AND read more
1 upvote
8 Replies
Accepted Solution
July 07, 2020 12:37
We experienced the same black "halo" effect and slow loading. Tried reinstalling as well before but it did not work. On a positive note, all ...read more
GrapeApe on June 25, 2020
My question is a bit complex and seems to go round in circles, so bear with me.. I have a new Office 365 subscription (now MS365) which comes with a Premium Outlook @outlook .com mailbox. This lets me create alias email addresses at @myper read more
1 upvote
1 Reply
Accepted Solution
Community Manager
June 29, 2020 15:07
Hello @GrapeApe I investigated more about it and looks like that, If your inbox is connected to HubSpot using Office 365 or IMAP, you can...read more
aboppart on June 23, 2020
This may have already been addressed, but we just connected our Office 365 inbox. Now every email/activity we create in Outlook is being recorded in Hubspot. Everytime we send an email, a new contact is created in Hubspot. I thought Hubspot would on read more
0 upvote
4 Replies
Accepted Solution
Key Advisor | Diamond Partner
February 12, 2024 17:06
Hi @MariannaC It's been a few years since I last used the Office 365 integration, so I was unable to test this. There is a big "on/off" button in...read more
Pat_Crouch on June 08, 2020
Each time I open an email, the sender's information appears on the far right with an "Add to Hubspot" prompt, taking up a significant amount of space. The header of the section is "Hubspot Sales." How do I remove this feature?
0 upvote
1 Reply
Accepted Solution
Most Valuable Member | Diamond Partner
June 09, 2020 03:33
Hi @Pat_Crouch It sounds like the HubSpot Sales plugin is pinned in your layout - if you click the pin icon at the top right, it should disa...read more
AJV on May 29, 2020
Hello! I'm using the O365 plugin with Outlook 365 Mac Desktop app, with the plugin permanently "pinned" so it opens with each email (otherwise I often forget to log/track...) I've also changed the default font for new email and replies to He read more
27 Replies
Accepted Solution
October 15, 2020 12:10
As promised, here are some troubleshooting steps provided by HubSpot Support. Thank you for reaching out to HubSpot Support. I understand that yo...read more
ahamaton on April 15, 2020
Two days ago, task links in my notification emails stopped working correctly. They now take me to a hubspot page which is completely blank except for the menu bar but not actual menu titles in the bar. I have to manually login with the contacts na read more
Accepted Solution
April 28, 2020 12:29
Hi Jenny, thanks for getting back to me. Actually I think I have fixed it. I checked the remember my login details box when I logged in and then th...read more
CRNZ on November 22, 2019
Hi all I recently setup the free version of HS and integrated a shared Office 365 mail account. It registered as successful, however, when trying to send an email from the CRM, it bounces immediately regardless of the email address I'm sending t read more
0 upvote
1 Reply
Accepted Solution
November 26, 2019 08:24
After MANY Uninstalls and Reinstalls... Office 365 email is now working..
birdman on November 04, 2019
I have created an email signature (Profile & Preferences > Basic Info > Signature) and my Microsoft Outlook (for Mac v16.30.1) has the Hubspot Sales Tools add-in installed. How can I get my email signature into an email I create in Outlo read more
Accepted Solution
Recognized Expert | Platinum Partner
November 04, 2019 15:43
Hi @birdman , I am not aware of an integration that automatically pulls that signature over to Outlook. However, you should be able to copy th...read more
Artis on June 29, 2019
I just created my CRM account and was going through the Getting Started steps. I came to the email integration step and it took me to my Microsoft Office 365 Admin Center email account when I clicked on the "GET IT NOW" button here https://appsourc read more
0 upvote
3 Replies
Accepted Solution
July 06, 2019 08:12
Hi Jenny, I was still experiencing that issue on Chrome. It was a gray, broken page with no error message. I did happen to get it to work after a...read more
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