When I log in to the Outlook add-in it doesn't log in through Microsoft Edge, it always goes back to login, nothing happens. When I switch to Google Chrome, it works! Why does it happen? I've uninstalled and reinstalled and nothing happens. I only u read more
Hi. Great. I'm using Hubspot Sales for Outlook [add-on]. But it works right now when I desinstalled and install again. It works now. Great! At the Chr...read more
I am using the plugin in outlook and we are using O365. When I send an email with the companies hubspot number in bcc, the reply of the customer is logged in hubspot and shown, but their is no trace in outlook of the reply. Not in the other section read more
For the interested ones. it's very complicated. The reply emails are considered SPAM and you can only find them back in the online version of outlook...read more
Hey. I've read a bunch of help pages, a bunch of discussion threads in the community. But NOTHING helped me. My setup: MS O365 + Exchange on our domain. All matches for Hubspot integration Add-in deployed for all users in domain correctly, lik read more
FYI I had long conversation with Microsoft support about this bug. Yes, this bug on software side. This issue can occur on version 16.39 of Outlook ...read more
BCC in Outlook 365 is not working anymore since today (not auto-populating). In Message tools option the "Log this email to Hubspot" is not checked (tracking is checked). The Hubspot Sales add-in settings are properly configured to log AND read more
We experienced the same black "halo" effect and slow loading. Tried reinstalling as well before but it did not work. On a positive note, all ...read more
Hello! I'm running two businesses, I have an outlook email, and a gmail. Both are hooked up/integrated to my hubspot in my "integrations settings" in my profile. I also have the Chrome extension, and primarily utilize outlook in web browser (Ch read more
When sending emails to someone who doesn't exist in your contact records, you will need to create one at the time you send out the emails as you ment...read more
My question is a bit complex and seems to go round in circles, so bear with me.. I have a new Office 365 subscription (now MS365) which comes with a Premium Outlook @outlook .com mailbox. This lets me create alias email addresses at @myper read more
This may have already been addressed, but we just connected our Office 365 inbox. Now every email/activity we create in Outlook is being recorded in Hubspot. Everytime we send an email, a new contact is created in Hubspot. I thought Hubspot would on read more
Hi @aboppart
By default, HubSpot logs and tracks every email that you send once you connect your Outlook. If your Outlook has stored email a...read more
Each time I open an email, the sender's information appears on the far right with an "Add to Hubspot" prompt, taking up a significant amount of space. The header of the section is "Hubspot Sales." How do I remove this feature?
Hi @Pat_Crouch
It sounds like the HubSpot Sales plugin is pinned in your layout - if you click the pin icon at the top right, it should disa...read more
Hello! I'm using the O365 plugin with Outlook 365 Mac Desktop app, with the plugin permanently "pinned" so it opens with each email (otherwise I often forget to log/track...) I've also changed the default font for new email and replies to He read more
As promised, here are some troubleshooting steps provided by HubSpot Support. Thank you for reaching out to HubSpot Support. I understand that yo...read more
TECH HELP PLEASE. I'm trying to connect my email with my Hubspot account and cannot succeed. Attach. screens of my Outlook profile + WINDOWS version installed on my PC. I've tried to install the plugin extension but unfortunately every ti read more
I've connected my inbox to hubspot, and now I'm trying to install whatever add-in I need to make the hubspot tools show up withing my inbox. I'm having no success. I've verified that my inbox is indeed connected: I'm on a Mac, using "Micro read more
I had the same problem and managed to fix it. I'm just sharing this solution with the community because I spent hours and it turned out to be a simp...read more