Outlook Sales Extension

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ANamiot on May 17, 2023
I have had Hubspot sales for several years (locally on my computer) and mostly use if for email tracking. Recently, an issue surfaced that the application was no longer in Outlook ribbon. Tried to reinstall but then get a message that there is an read more
0 upvote
5 Replies
Top Contributor | Partner
May 18, 2023 14:59
Hi, Drew, Thank you for all the logs! It seems that there's a problem with the ClickOnce AddIn. Here's an article on Stackoverflow talking ab...read more
GTremain on April 14, 2023
Hi community, Would love some support on an issue with Outlook for Mac 16.66.2. I am not getting email open tracking functionality. I've tested in Outlook Web app and it works fine. Hubspot Sales add in is installed. Email is connected. I can add n read more
1 upvote
2 Replies
Accepted Solution
Community Manager
April 14, 2023 15:20
Hello @GTremain Happy Friday! Wanted to share this Knowledge Base Article on troubleshooting the Office 365 Add-in : If you notice a m...read more
NCelestino on July 28, 2022
I have identified a bug that is causing a significant issue for my team from using Hubspot. Our account has an outlook email account linked. We use this to communicate with our prospects, particularly the email analytics. We initially noticed a read more
Community Manager
July 29, 2022 09:27
Hi @NCelestino , Thank you for reaching out. I apologize for the data or business impact this may have caused. In recent months, email ...read more
LNeilssen on March 16, 2021
I have been using HubSpot for about 6 months now and this issue randomly came about for me a couple days ago. I'm using the sales add-in for Outlook on an up-to-date PC with Windows Edge as my browser. I noticed that I had both the Outlook and read more
November 19, 2021 01:55
Hi, none of these instructions work. My laptop was already configured the way it is described in the Help pages. As I mentioned this happened all of a...read more
ADTeam on October 20, 2020
I just set up our live chat box on our website and i tested a couple of times with test leads. The conversations are not saved under the inbox on hubspot or being sent to my email address. I've checked my spam and remove all the possible hubspot ema read more
Key Advisor | Gold Partner
October 21, 2020 16:01
Hi ADTeam Are you a member of the team that has access to the Conversations Inbox? I've had "challenges" with client setups because I wasn't ...read more
Mathis on February 01, 2017
Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret read more
Accepted Solution
HubSpot Alumni
February 02, 2017 12:14
Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...read more
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