Hi I have Outlook 365 extension installed and setup on my Outlook (new) client. The sidebar is active whenever I send, or reply to an email and the emails are captured into Hubspot, but if I exit Outlook and start it again, I have to login to the Leia mais
Hi @mrfixit ,
Yes, this is expected behavior. The sales extension does not automatically log incoming emails, only your sent emails and replie...Leia mais
How to deal with multiple Outlook365 accounts and extension should be working for a secondary account only! currently the add in works only if the account the extension is installed with is the primary account of my outlook365
Hi all, I am currently working with a holding company that has two company identities underneath it. Everyone is using Outlook on their Windows machines and is getting email from both sub-companies through one single Outlook app on their computer. Leia mais
@Jigar_Thakker I am afraid this might be the right answer... there is no way this will work though. Anybody would have a very hard time keeping all...Leia mais
I am using the HS add-in on outlook for Mac (version 16.81). It was working fine earlier today, but suddenly get the notification: Tracking turned off. Unable to add tracking to your email. This is most likely due to a conflict with another add-i Leia mais
I'm running into the same problem on my Macbook. The answer I got from support it quoted below. I will tell you my quick fix has been to use outl...Leia mais
hi, jjust wondering if i am the sole person having to re enter the login and password in that outlook extension every single day.. that was the reason i removed the extension in the 1st place..then i reinstalled it, but now that is again super annoy Leia mais
we are receiving the same complaints from some of our users. I see it with the website itself, i have to login every day regardless of whether or not...Leia mais
In my Contact Profiles sidebar, the Timeline will show which marketing emails the contact received that were sent through Hubspot, but it will not show the emails that I sent through Outlook and logged using the add-in. When I click from Contact Pro Leia mais
Hello everyone, My company just switched from using google to host our email to microsoft. When we were using google and I had gmail and the gmail sales extension, whenever I'd get an incoming email that was NOT a reply to an outgoing email (i.e Leia mais
Hi @Shadab_Khan , I hope that you are well! Thank you for your help 🙂 Yes, you can retroactively log emails you've sent directly in your inbox....Leia mais
We have been using the integration however more than a week 5 of my team members cannot integrate both calender and email... Nothing changed on our side, but constantly seeing this message
Can you check what is suggeted in this post: https://community.hubspot.com/t5/Outlook-Sales-Extension/Unable-to-successfully-connect-email/td-p/8516...Leia mais
I'm trying to help a client install Outlook Sales Extension to her Outlook account, but it keeps causing her computer to slow down tremendously. The install works when she first does the integration, but over a few hours, she can't type an email wit Leia mais
Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel Leia mais
Hello, I am trying to install the Outlook Contacts extension. When I click "Connect to Outlook Contacts," I get the following error message (picture also attached): Details: User error on remote account for appId="236007" reason="FAILED" me Leia mais