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Outlook Sales Extension

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GGallese on May 18, 2023

Office 365 add-in not logging emails automatically

Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel read more

Reply Connected Email Free Integrations Sales Settings

0 upvote

1 Reply

kvlschaefer

Community Manager

May 19, 2023 14:27

Hi @GGallese , Thanks for reaching out to the Community! The add-in is working as expected. In order to not have to click the add-in...read more

mbigger on April 27, 2023

Latest version numbers?

What is the the latest version number of the "Office 365 add-in"? What is the latest version number of the "Outlook desktop add-in"?

Reply Integrations

0 upvote

8 Replies

kvlschaefer

Community Manager

May 19, 2023 15:11

Hi @mbigger , Thanks for your patience here while I consulted with an internal team. The team currently doesn't have plans to publish ...read more

AGuzzo on September 02, 2022

Error message when trying to install the Outlook Contacts extension

Hello, I am trying to install the Outlook Contacts extension. When I click "Connect to Outlook Contacts," I get the following error message (picture also attached): Details: User error on remote account for appId="236007" reason="FAILED" me read more

Reply Integrations

0 upvote

1 Reply

TiphaineCuisset

Community Manager

September 05, 2022 04:49

Hi @AGuzzo Thank you for reaching out! This is strange, would you mind trying to clear your cache following those steps , as well as ...read more

ToriScott on July 22, 2022

Outlook Add-In Appearing Blank When Composing an Email

When I am creating an email and click the HubSpot sales tool, typically a box pops up in the right-hand side of the email message window, and I can select whether I want the email to be logged and/or tracked. For the past week+, when I click the sal read more

Reply Integrations

0 upvote

3 Replies

kvlschaefer

Community Manager

July 26, 2022 10:57

Hi @KSprude , Thanks for reaching out! Have you tried out the steps suggested by @Jnix284 ? Could you try disabling all the oth...read more

OJohnstone on January 07, 2022

Outlook integration compatibility error

Hello, I have the HubSpot Outlook integration installed in the desktop Outlook app on Windows. When I open Outlook, I get an error message saying 'Compatibility problem: An incompatible piece of software attempted to load along with Microso read more

Reply Integrations

1 upvote

6 Replies

TiphaineCuisset

Community Manager

July 19, 2022 04:23

Hi @irishclee Thank you for your reply. Can you follow the steps of this external article ? Can you also try disabling all your other ext...read more

Solved

kpriv on November 04, 2021

Outlook crashes when creating new email

Hello all, We have been using Hubspot for about 3 months. We deployed the hubspot integration via our 365 tenant, which added the button in Outlook (all clients are on Outlook 365). Once the users logged in, everything was very smooth. Someti read more

Reply Admin CRM Integrations

3 upvotes

15 Replies

Accepted Solution

TiphaineCuisset

Community Manager

November 11, 2021 04:34

Hi all, Thank you for your patience while the team was investigating this. We expect this to be resolved in version 3.0.1.262 which was ...read more

Meto on October 12, 2021

Hubspot didn't load properly. Please try to login again

Hi there, Today when I open Outlook desktop I see the HubSpot sales addin asking to login. But after login successful I see this error message as below. Sorry. Hubspot didn't load properly. Please try to login again. I restarted read more

Reply Free Integrations

0 upvote

2 Replies

Meto

Participant

October 14, 2021 07:14

Hi Pam, Thank you for your reply. No, the problem was solved from itself. I don't know what happen. I think that was an issue with hubs...read more

kate_fr on July 22, 2021

HubSpot Sales add-in for Office 365 doesn't work

Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use read more

Reply Connected Email CRM Free Getting Started Integrations Settings Workaround

0 upvote

1 Reply

PamCotton

Community Manager

July 22, 2021 17:58

Hello @kate_fr , thank you for the detailed information provided. Wanted to confirm if you currently have both extensions installed at the same tim...read more

Teamhood on June 04, 2021

How to configure Hubspot for Outlook 365

Hello, does anyone knows how to install and configure hubspot for outlook 365 ? Thanks in advance !

Reply Integrations

0 upvote

2 Replies

KMladenovic

Member

June 10, 2021 14:48

Do you have instructions for connecting the Hubspot Sales add-in to Microsoft Outlook 365 using a web browser (not the desktop version)?

LNeilssen on March 16, 2021

Still getting notified/tracked for "self-opens after trying anything I found in knowledge center

I have been using HubSpot for about 6 months now and this issue randomly came about for me a couple days ago. I'm using the sales add-in for Outlook on an up-to-date PC with Windows Edge as my browser. I noticed that I had both the Outlook and read more

Reply Connected Email Integrations Notifications Workaround

0 upvote

8 Replies

LloydGP

Member

November 19, 2021 01:55

Hi, none of these instructions work. My laptop was already configured the way it is described in the Help pages. As I mentioned this happened all of a...read more

JBramsden on February 12, 2021

Connection to Office365 has stopped working

Hubspot was working well and connected to Office365 via the Outlook plugin then yesterday it stopped working. I have tried to reconnect, it get past the login screen to Office365 and then says it is connecting. After about a minute it gives up an read more

Reply Integrations

0 upvote

1 Reply

PamCotton

Community Manager

February 12, 2021 14:54

Hello @JBramsden , thank you for the information, looks like we could not access the user's mailbox. Could you please try to reconnect your inbox ...read more

TonyDowling on January 26, 2021

Some progress with Outlook Sales tool issues

Hi all I've been tryng to use the outlook sales tool and it drives me mad. Specifically slowing down typing and taking an age to load properly. After a call with Jenny from HubSpot, I tried removing all the additonal 'add in's' from the Ou read more

Reply Integrations

0 upvote

1 Reply

sharonlicari

Community Manager

January 27, 2021 05:49

Hi @TonyDowling Thank you for sharing this 🙂

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