Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • kate_fr on July 22, 2021
    1 Replies
    Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use ...
    Community Manager
    July 22, 2021 14:58
    Hello @kate_fr , thank you for the detailed information provided. Wanted to confirm if you currently have both extensions installed at the same tim...
  • Teamhood on June 04, 2021
    2 Replies
    Hello, does anyone knows how to install and configure hubspot for outlook 365 ? Thanks in advance !
    June 10, 2021 11:48
    Do you have instructions for connecting the Hubspot Sales add-in to Microsoft Outlook 365 using a web browser (not the desktop version)?
  • LNeilssen on March 16, 2021
    5 Replies
    I have been using HubSpot for about 6 months now and this issue randomly came about for me a couple days ago. I'm using the sales add-in for Outlook on an up-to-date PC with Windows Edge as my browser. I noticed that I had both the Outlook and ...
    March 19, 2021 08:43
    I did read into that a little -- thanks for the additional info. I will add, I was barely (if ever) having this problem and then all the sudden it b...
  • JBramsden on February 12, 2021
    1 Replies
    Hubspot was working well and connected to Office365 via the Outlook plugin then yesterday it stopped working. I have tried to reconnect, it get past the login screen to Office365 and then says it is connecting. After about a minute it gives up an...
    Community Manager
    February 12, 2021 11:54
    Hello @JBramsden , thank you for the information, looks like we could not access the user's mailbox. Could you please try to reconnect your inbox ...
  • TonyDowling on January 26, 2021
    1 Replies
    Hi all I've been tryng to use the outlook sales tool and it drives me mad. Specifically slowing down typing and taking an age to load properly. After a call with Jenny from HubSpot, I tried removing all the additonal 'add in's' from the Ou...
    Community Manager
    January 27, 2021 02:49
    Hi @TonyDowling Thank you for sharing this 🙂
  • JRitchie on January 06, 2021
    3 Replies
    I connected my work email to our hubspot account and soon realised that any of our staff can look me up as a contact in Hubspot and read all of my emails. This would include some very confidential internal emails between myself and other staff and m...
    Community Manager
    January 11, 2021 08:51
    Hi @JRitchie I did a test on my own portal and I can confirm if you delete your own contact and add it back it won't show all the emails 🙂...
  • Solved
    David_Alexander on December 14, 2020
    5 Replies
    I am getting an Undeliverable error whenever I auto forward emails to my forwarding address. I have added the Hubspot address into the auto forwarding section of Outlook web. I have also connected my email address through HubSpot and have instal...
    Top Contributor | Diamond Partner
    December 14, 2020 07:50
    Maybe it is just a caching issue and you need to clear cahe? If not this thread talks through some of the issues and can be used for troubleshootin...
  • Herbertsi1027 on November 17, 2020
    7 Replies
    Hi, My Outlook failed to auto install the latest version of this plugin, citing issues to connect to "https://dl.getsideclick.com/outlook/vsto/Sidekick.vsto " I went for uninstalling the app and followed ALL suggestions listed in this of...
    November 23, 2020 16:52
    Hi, thanks for your suggestion to remove the add-in and it works. However, when I reinstall the latest version of the Sidekick plugin i download ...
  • mikeyy on November 06, 2020
    3 Replies
    i have made request for this to be looked at, you can edit the date format to your region in the hubspot web app, however when you do this it is not reflected in the outlook addin, so my users when sending emails to customers and are creati...
    August 09, 2021 17:40
    Is there any progress on this? We do not use the US format at all in Australia and it has the potential to create incorrect follow up dates due to un...
  • karlsgateTim on September 01, 2020
    3 Replies
    Why do we have to manually select HS Sales to get the email into HS? When signed into HS Sales in Desktop Outlook it adds HS BCC to every email. Not so in Web version. Please add this.
    Community Manager
    September 08, 2020 12:05
    Hello @karlsgateTim Once you reinstall one of the extensions, it should provide you an option to always log your emails, could you please te...
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