Outlook Sales Extension

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GGallese on May 18, 2023
Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel read more
Community Manager
May 19, 2023 14:27
Hi @GGallese , Thanks for reaching out to the Community! The add-in is working as expected. In order to not have to click the add-in...read more
mbigger on April 27, 2023
What is the the latest version number of the "Office 365 add-in"? What is the latest version number of the "Outlook desktop add-in"?
0 upvote
8 Replies
Community Manager
May 19, 2023 15:11
Hi @mbigger , Thanks for your patience here while I consulted with an internal team. The team currently doesn't have plans to publish ...read more
AGuzzo on September 02, 2022
Hello, I am trying to install the Outlook Contacts extension. When I click "Connect to Outlook Contacts," I get the following error message (picture also attached): Details: User error on remote account for appId="236007" reason="FAILED" me read more
0 upvote
1 Reply
Community Manager
September 05, 2022 04:49
Hi @AGuzzo Thank you for reaching out! This is strange, would you mind trying to clear your cache following those steps , as well as ...read more
ToriScott on July 22, 2022
When I am creating an email and click the HubSpot sales tool, typically a box pops up in the right-hand side of the email message window, and I can select whether I want the email to be logged and/or tracked. For the past week+, when I click the sal read more
0 upvote
3 Replies
Community Manager
July 26, 2022 10:57
Hi @KSprude , Thanks for reaching out! Have you tried out the steps suggested by @Jnix284 ? Could you try disabling all the oth...read more
OJohnstone on January 07, 2022
Hello, I have the HubSpot Outlook integration installed in the desktop Outlook app on Windows. When I open Outlook, I get an error message saying 'Compatibility problem: An incompatible piece of software attempted to load along with Microso read more
1 upvote
6 Replies
Community Manager
July 19, 2022 04:23
Hi @irishclee Thank you for your reply. Can you follow the steps of this external article ? Can you also try disabling all your other ext...read more
kpriv on November 04, 2021
Hello all, We have been using Hubspot for about 3 months. We deployed the hubspot integration via our 365 tenant, which added the button in Outlook (all clients are on Outlook 365). Once the users logged in, everything was very smooth. Someti read more
15 Replies
Accepted Solution
Community Manager
November 11, 2021 04:34
Hi all, Thank you for your patience while the team was investigating this. We expect this to be resolved in version which was ...read more
Meto on October 12, 2021
Hi there, Today when I open Outlook desktop I see the HubSpot sales addin asking to login. But after login successful I see this error message as below. Sorry. Hubspot didn't load properly. Please try to login again. I restarted read more
0 upvote
2 Replies
October 14, 2021 07:14
Hi Pam, Thank you for your reply. No, the problem was solved from itself. I don't know what happen. I think that was an issue with hubs...read more
kate_fr on July 22, 2021
Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use read more
Community Manager
July 22, 2021 17:58
Hello @kate_fr , thank you for the detailed information provided. Wanted to confirm if you currently have both extensions installed at the same tim...read more
Teamhood on June 04, 2021
Hello, does anyone knows how to install and configure hubspot for outlook 365 ? Thanks in advance !
0 upvote
2 Replies
June 10, 2021 14:48
Do you have instructions for connecting the Hubspot Sales add-in to Microsoft Outlook 365 using a web browser (not the desktop version)?
LNeilssen on March 16, 2021
I have been using HubSpot for about 6 months now and this issue randomly came about for me a couple days ago. I'm using the sales add-in for Outlook on an up-to-date PC with Windows Edge as my browser. I noticed that I had both the Outlook and read more
November 19, 2021 01:55
Hi, none of these instructions work. My laptop was already configured the way it is described in the Help pages. As I mentioned this happened all of a...read more
JBramsden on February 12, 2021
Hubspot was working well and connected to Office365 via the Outlook plugin then yesterday it stopped working. I have tried to reconnect, it get past the login screen to Office365 and then says it is connecting. After about a minute it gives up an read more
0 upvote
1 Reply
Community Manager
February 12, 2021 14:54
Hello @JBramsden , thank you for the information, looks like we could not access the user's mailbox. Could you please try to reconnect your inbox ...read more
TonyDowling on January 26, 2021
Hi all I've been tryng to use the outlook sales tool and it drives me mad. Specifically slowing down typing and taking an age to load properly. After a call with Jenny from HubSpot, I tried removing all the additonal 'add in's' from the Ou read more
0 upvote
1 Reply
Community Manager
January 27, 2021 05:49
Hi @TonyDowling Thank you for sharing this 🙂
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