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Outlook Sales Extension

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sjudson on December 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more

Reply Announcement

12 upvotes

0 Reply

Solved

RKlimek on August 13, 2024

Can't connect my inbox to hubspot

Hi there, I can't seem to connect my inbox to hubspot via the Hubspot Sales extension. I tried both via desktop and online and it doesn't work. The issue is nothing to do with the extension or outlook version. Both are fine because I managed to read more

Reply How-To

0 upvote

3 Replies

Accepted solution

DSharma02

Contributor

August 14, 2024 00:43

Hi @RKlimek , Check your email settings and see if something preventing it to connect with HubSpot. After disconnecting, clear cache and cookies an...read more

Hildegaard on March 22, 2024

Are you required to login when you open your outlook the first time each day?

All my users, including myself, are getting this popup login window every day, when we open Outlook for the first time: Otherwise, our HubSpot add-in doesn't work read more

Reply Admin Connected Email How-To Settings Workaround

0 upvote

7 Replies

Hildegaard

Contributor

April 12, 2024 08:23

I got below from support: I'm afraid that due to the significant changes introduced by Microsoft as part of the new Outlook for desktop app, HubSpot...read more

Solved

FatFriday on February 27, 2024

Task Pane not available in 365 Web Outlook

Hi The app is installed OK for us all but the icon doesn't show up in Outlook on the Web for us to open. Thanks Daren

Reply How-To

1 upvote

12 Replies

Accepted solution

FatFriday

Participant

February 27, 2024 11:27

I found it....!!!!

Solved

mrfixit on February 27, 2024

Outlook 365 extension needs login in and only tracks outbound emails

Hi I have Outlook 365 extension installed and setup on my Outlook (new) client. The sidebar is active whenever I send, or reply to an email and the emails are captured into Hubspot, but if I exit Outlook and start it again, I have to login to the read more

Reply How-To Integrations

0 upvote

3 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

February 27, 2024 03:29

Hi @mrfixit , Yes, this is expected behavior. The sales extension does not automatically log incoming emails, only your sent emails and replie...read more

Solved

mtchn2023 on December 19, 2023

Emails being logged and tracked despite being unchecked. (outlook)

My emails still show up as logged and tracked even though I always uncheck both options before I send them. Even when drafting a new mail I make sure both options are unchecked but despite that they are still showing up and causing disruption (This read more

Reply Connected Email How-To

1 upvote

1 Reply

Accepted solution

Jigar_Thakker

Key Advisor | Diamond Partner

December 19, 2023 07:11

Hey @mtchn2023 Kindly go through this Knowledgebase here Make sure the correct settings are enabled For the sales chrome extension...read more

Solved

MGruber720 on January 24, 2022

Block sender email opens from Outlook on Mac

When I click on an email I sent to a prospect in Outlook on a 2021 MacBook Pro, it shows as someone opened it, this shouldn't happen as I'm the owner of that contact and it skews the "open" results, how do I prevent? These are the instructions for W read more

Reply Admin How-To Quick Tutorial

0 upvote

2 Replies

Accepted solution

kvlschaefer

Community Manager

January 27, 2022 11:40

Hi @MGruber720 , The best way to block self-open notifications for Outlook on Macs is to block the IP addresses for your computer and mobi...read more

CMacDonald on September 20, 2021

Using Outlook for Mac with HubSpot

Hello, I'm using Outlook for Mac but my email is G Suite or Google Work space but using Outlook as the email client. I was wondering how I get all the integrations in outlook with Hubspot?

Reply How-To

10 upvotes

12 Replies

kvlschaefer

Community Manager

May 17, 2023 15:33

Hi @DKF20 , Thank you for the feedback. Currently there isn't a timeline available, I would encourage you to upvote this related featur...read more

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