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Outlook Sales Extension

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sjudson on December 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO read more

Reply Announcement

12 upvotes

0 Reply

Veraxis on September 13, 2024

Struggling to get email integration to work

Hi Relatively new to HS but enjoying it so far. We have O365 Business Standard accounts and we're struggling to get the email integration/tracking to work though. Our inboxes are connected and we've installed the O365 add-in but 1. It doe read more

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0 upvote

2 Replies

TKasendra

Member

September 29, 2024 14:03

We have same problem on couple of PC, we downloaded latest version of outlook and that version does not even see/recognise that hunspot sales is inst...read more

Solved

helenzqr on August 06, 2024

The add-in does not show in Outlook, login prompt disappears

I installed the HubSpot Sales add-in and restarted the PC, but nowhere in Outlook it shows the icon of the add-in, so I can't click on the icon to log in. Not sure what's wrong. The Outlook version is 1.2024.725.400(Production). If anyone can help read more

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0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

August 07, 2024 00:24

Hi @helenzqr , Microsoft has ended the support of VSTP add-ins (which includes HubSpot's) in the new Outlook, see here: https://community.hub...read more

CForti4 on August 01, 2024

Not Connecting Outlook and Hubspot

Hubspot has been deployed through my Admin. When I go through the process, it then states I have to ask for permission. Permission was granted by Admin, but when I try to connect, I get roadblocked. See attached. Admin has granted permission a read more

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0 upvote

2 Replies

CForti4

Member

August 06, 2024 14:20

That did not help. My admin with Global Permissions cannot access the area to approve in their MS console. Makes no sense. Will migrate to another CR...read more

JWeiner on July 30, 2024

Inbound emails not logging suddenly

Hello, I've been using the free version of Hubspot for a few months now. Until now, I haven't had many issues that I couldn't troubleshoot on my own. I'll describe my situation and hopefully based on that description you can explain what's caus read more

Reply Connected Email Free

0 upvote

6 Replies

DianaGomez

Community Manager

August 01, 2024 08:47

Hi @JWeiner , Thanks for the details and screenshot. Let's seek guidance from a few experts: Hello @LouiseHare , @Lucila-Andi...read more

JRGies on July 27, 2024

After a computer re-boot (windows 11)Hubspot for outlookdoes not load

After reboot I get an error message when Istart outlook that says something to effect it can't load the add in as it is already installed. It is and it is inactive. I've tried to turn it back on. So i tried to uninstall and reinstall using Get read more

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0 upvote

2 Replies

JRGies

Participant

July 29, 2024 09:38

Through a bit of trial and error it seem to have installed in one of my two email addresses. And is is now Sales Tools. Is there a way to attach ...read more

Solved

MatheusMelo on July 22, 2024

Tenho 5 funcionários na minha conta.

Tenho 5 funcionários na minha conta, porém todos veem a mesma caixa de entrada, teria como cada um ver a sua caixa de entrada?

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0 upvote

1 Reply

Accepted solution

karstenkoehler

Hall of Famer | Partner

July 23, 2024 00:10

Olá @MatheusMelo , As caixas de entrada destinam-se a ser utilizadas para o endereço de correio eletrónico partilhado da equipa e não para um ...read more

Solved

MITS on July 22, 2024

Unable to connect to your mailbox to fetch your addins.

Hello, I have this user who was able to get the Hubspot Sales add-in, but is unable to install the add-in. The button "Add" is greyed out for them and reporting this message: "Unable to connect to your mailbox to fetch your addins. You can add or re read more

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0 upvote

1 Reply

Accepted solution

DSharma02

Contributor

July 23, 2024 00:42

Hi @MITS , There is no sure shot troubleshoot method for this issue. You can try some of the following ways: 1. Clear cache and cookies and restar...read more

Solved

CostaArvan on June 06, 2024

How to upload emails into HubSpot and associate it with a Contact

I am a mortgage broker and I have created my clients as contacts in HubSpot. Now for each client i am usually emailing the client, the bank and a solicitor. HubSpot picks up the emails from the client and myself and adds it into the clients contact read more

Reply Free Integrations

0 upvote

1 Reply

Accepted solution

matthew-aire

Contributor

June 06, 2024 04:26

Hi @CostaArvan When sending an email from Outlook and using the HubSpot plugin, where you see the Log & Track checkboxes you can click the...read more

Solved

TDevlin1 on June 05, 2024

Setup for Webmail User (not MS of Google Suite user) on Windows and Mac

My company uses a web hosting solution that comes with Roundcube webmail using cPanel and CalDav (for calendars). Both directors of the business are Mac users and they have no issues with emails or CalDav calendars. I use Windows and I have read more

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0 upvote

2 Replies

Accepted solution

trevordjones

Recognized Expert | Diamond Partner

June 06, 2024 10:16

Hi @TDevlin1 , To my knowledge there is not currently a native CalDav intergation available for HubSpot, and I can see why you are having a t...read more

Solved

AaronClifft on May 25, 2024

Outgoing emails blocked at IP level by MSFT

Hi, Trying to setup the platform for first time and when trying to reply or send and email from HS, I get the follow error: Your message wasn't delivered because the recipient's email provider rejected it. Remote server returned '550 5.7.708 Ser read more

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1 upvote

2 Replies

Accepted solution

AaronClifft

Member

May 26, 2024 07:42

CoPilot came to the rescue: The error ‘550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP’ typically occurs when you ...read more

Reinout on May 24, 2024

URGENT: Endless email bounces (whilst I didnt send any to begin with)!

Help! Since integrating my email and Hubspot I've been receiving an endless number of bouncing emails overflooding my emailbox, whilst I didnt even conciously sent an email nor do I see it in my sent items. How can I stop the endless number of ema read more

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0 upvote

2 Replies

Reinout

Member

May 27, 2024 04:42

Hi Frank, I did not send any email to any godaddy address from my outlook email nor do I see any sent messages from my Hubspot account. Appr...read more

AsafBlasberg on May 04, 2024

Outlook Plug-in Disables Discard and Pop-Out Buttons

Hello, In using the HubSpot Outlook plugin for Outlook for Windows (Desktop), When replying to a message under the "Sent Items" folder, I can no longer see the discard and pop-out buttons. It gets replaced with "Tracked (date/time)" and that entire read more

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5 upvotes

13 Replies

Kendall4110

Member

July 30, 2024 15:41

Hey all - CTRL+O is the best way to Pop-Out, but to discard, I used Outlook in my browser - Microsoft Edge (don't judge, too many tabs open in Chrome...read more

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