Outlook Sales Extension

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Solved
BPundt on March 06, 2024
Hello, I have figured out how to log past emails sent before we were using Hubspot, associated with contacts that have been added now. What I'm trying to do is find out if I can still track those emails as to whether they have been opened. T read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
March 06, 2024 15:39
Hi @BPundt , Unfortunately not, no, because HubSpot was never able to add the tracking pixel if these emails weren't sent as tracked. This pag...read more
MR7 on March 06, 2024
The HubSpot sales feature is creating a new contact in HubSpot successfully and logging the e-mail but it is not creating a new associated company for me. Any suggestions? When I click on the 'Log' feature on the add-in pop up it only gives me ' read more
1 upvote
1 Reply
Thought Leader | Platinum Partner
March 06, 2024 06:38
Hey @MR7 you can follow this steps to set this up automatically when a contact has a @company https://knowledge.hubspot.com/object-setti...read more
HunterHawley on January 31, 2024
Hi all, I am currently working with a holding company that has two company identities underneath it. Everyone is using Outlook on their Windows machines and is getting email from both sub-companies through one single Outlook app on their computer. read more
0 upvote
2 Replies
Member
February 01, 2024 10:57
@Jigar_Thakker I am afraid this might be the right answer... there is no way this will work though. Anybody would have a very hard time keeping all...read more
Solved
MChanning on January 17, 2024
We have the HubSpot Free subscription. We have synchronized HubSpot Mail with Outlook Mail and installed the HubSpot Sales Tools add-in into Outlook. I have made a career out of asking stupid questions, and so I am not going to stop now. Could so read more
0 upvote
2 Replies
Accepted Solution
Most Valuable Member | Diamond Partner
January 17, 2024 06:05
Hi @MChanning 1. The answer to your first question depends on if you are talking about a personal mailbox connected to the CRM by an individ...read more
Solved
PIoanidis on January 12, 2024
Working with the outlook extension. I am often logged out of the extension when the computer is restarted, outlook closed, etc. I do have 3rd party cookies enabled for my browsers with the issue persisting. I have MFA on my MS account which read more
0 upvote
1 Reply
Accepted Solution
Community Manager
January 13, 2024 16:46
Hi @PIoanidis , Thanks fo reaching out to the Community! I've got some steps that might help you out: 1. First things first, let's...read more
RBellefond on December 16, 2023
Hi. I am a long time CRM user but new to HubSpot and currently have the free version of HubSpot. All I want to do is to set up HubSpot as a contact manager so if I bring up a contact record I can see all the emails, notes, tasks, appointments, read more
0 upvote
1 Reply
Key Advisor | Diamond Partner
December 18, 2023 05:22
Hey @RBellefond Kindly go through this Knowledgebase: https://knowledge.hubspot.com/integrations/connect-hubspot-and-outlook-contacts ...read more
CDelloye on December 13, 2023
Hello, If I have my Outlook Contacts syncing with HubSpot (both ways), is there a way to synnc only the contacts I own to my Outlook contacts? I don't want to have ALL contacts from HubSpot on there, only the ones I am responsible for. Note: read more
0 upvote
2 Replies
Member
December 14, 2023 08:36
Hello Bérangère, Thank you for your response. Yes, I did see that option, but I can only choose the folder on the Outlook side. What I wou...read more
JRaygoza on December 07, 2023
(Edited for clarity 12/8) I receive self-open notifications when I open an email in my desktop's Outlook to send a follow-up. That is, I see in the contact's record that the email has (supposedly) been opened. This occurs even if I open an email th read more
1 upvote
5 Replies
Member
February 01, 2024 10:17
Has there been any more resolution to this problem? I'm experiencing the same thing after having followed the exact same steps. I, however, can't spe...read more
MJahanshahi on November 17, 2023
Hi all, I have verified my SPF records are correct however when sending outbound mail with Hubspot they are undeliverable and when sending with the outlook app they are not being tracked. Microsoft says that its up to me/hubspot to get the p read more
0 upvote
2 Replies
Member
December 01, 2023 14:59
Hi! So two things: 1) HubSpot has not provided me any IP to provide to Microsoft to remove the spam filter 2) I am no longer a trial tenant, and ...read more
SKrauland on November 17, 2023
Hello everyone, My company just switched from using google to host our email to microsoft. When we were using google and I had gmail and the gmail sales extension, whenever I'd get an incoming email that was NOT a reply to an outgoing email (i.e read more
0 upvote
3 Replies
Community Manager
November 20, 2023 10:15
Hi @Shadab_Khan , I hope that you are well! Thank you for your help 🙂 Yes, you can retroactively log emails you've sent directly in your inbox....read more
Skatoaster on November 13, 2023
Our team uses Microsoft 365 and I've had the extension installed for many years without fail. Last week the extension started malfunctioning to the point that it's unusable and I've had to remove it completely which is bad news. With the extent read more
1 upvote
5 Replies
Member
December 06, 2023 12:51
I am having similar issues that started a few weeks ago as well, and cannot find any support from Hubspot to address.
Solved
GFox6 on November 07, 2023
I am unable to see emails in deals, however you can see emails in your contacts. Outlook is showing you that my account is not connected to HubSpot, however I am able to see that emails are connecting to contacts. Anyone else have this pro read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 07, 2023 23:30
Hi @GFox6 , Are all emails logged to contacts or just some? If you're not using the HubSpot sales extension for Outlook and if Outlook is your...read more
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