Hello, I have figured out how to log past emails sent before we were using Hubspot, associated with contacts that have been added now. What I'm trying to do is find out if I can still track those emails as to whether they have been opened. T read more
Hi @BPundt ,
Unfortunately not, no, because HubSpot was never able to add the tracking pixel if these emails weren't sent as tracked. This pag...read more
The HubSpot sales feature is creating a new contact in HubSpot successfully and logging the e-mail but it is not creating a new associated company for me. Any suggestions? When I click on the 'Log' feature on the add-in pop up it only gives me ' read more
Hi all, I am currently working with a holding company that has two company identities underneath it. Everyone is using Outlook on their Windows machines and is getting email from both sub-companies through one single Outlook app on their computer. read more
@Jigar_Thakker I am afraid this might be the right answer... there is no way this will work though. Anybody would have a very hard time keeping all...read more
We have the HubSpot Free subscription. We have synchronized HubSpot Mail with Outlook Mail and installed the HubSpot Sales Tools add-in into Outlook. I have made a career out of asking stupid questions, and so I am not going to stop now. Could so read more
Hi @MChanning
1. The answer to your first question depends on if you are talking about a personal mailbox connected to the CRM by an individ...read more
Working with the outlook extension. I am often logged out of the extension when the computer is restarted, outlook closed, etc. I do have 3rd party cookies enabled for my browsers with the issue persisting. I have MFA on my MS account which read more
Hi. I am a long time CRM user but new to HubSpot and currently have the free version of HubSpot. All I want to do is to set up HubSpot as a contact manager so if I bring up a contact record I can see all the emails, notes, tasks, appointments, read more
Hello, If I have my Outlook Contacts syncing with HubSpot (both ways), is there a way to synnc only the contacts I own to my Outlook contacts? I don't want to have ALL contacts from HubSpot on there, only the ones I am responsible for. Note: read more
(Edited for clarity 12/8) I receive self-open notifications when I open an email in my desktop's Outlook to send a follow-up. That is, I see in the contact's record that the email has (supposedly) been opened. This occurs even if I open an email th read more
Has there been any more resolution to this problem? I'm experiencing the same thing after having followed the exact same steps. I, however, can't spe...read more
Hi all, I have verified my SPF records are correct however when sending outbound mail with Hubspot they are undeliverable and when sending with the outlook app they are not being tracked. Microsoft says that its up to me/hubspot to get the p read more
Hi! So two things: 1) HubSpot has not provided me any IP to provide to Microsoft to remove the spam filter 2) I am no longer a trial tenant, and ...read more
Hello everyone, My company just switched from using google to host our email to microsoft. When we were using google and I had gmail and the gmail sales extension, whenever I'd get an incoming email that was NOT a reply to an outgoing email (i.e read more
Hi @Shadab_Khan , I hope that you are well! Thank you for your help 🙂 Yes, you can retroactively log emails you've sent directly in your inbox....read more
Our team uses Microsoft 365 and I've had the extension installed for many years without fail. Last week the extension started malfunctioning to the point that it's unusable and I've had to remove it completely which is bad news. With the extent read more
I am unable to see emails in deals, however you can see emails in your contacts. Outlook is showing you that my account is not connected to HubSpot, however I am able to see that emails are connecting to contacts. Anyone else have this pro read more
Hi @GFox6 ,
Are all emails logged to contacts or just some? If you're not using the HubSpot sales extension for Outlook and if Outlook is your...read more