Outlook Sales Extension

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Solved
HZaric on March 18, 2025
When I log emails from Outlook to HubSpot, they appear in HubSpot with the wrong date. For example, an email was sent on "28 Feb" and appears in HubSpot as "17 March". IMHO, this is a bug. Who can solve this issue?
0 upvote
8 Replies
Accepted solution
Recognized Expert
March 19, 2025 06:02
Hi @HZaric Hmm, this looks like a bug to me. When I do this in GMail the dates match. Let me see if we can get someone from the HS Communi...read more
GCipriano on January 14, 2025
For a few days from Outlook 2019 trying to connect the HubSpot Sales component I get this error: How can I solve it?
1 upvote
3 Replies
Member
January 15, 2025 04:58
Another video screen and the link not opening from Outlook 2019 window. Video: https://www.loom.com/share/ This is the link that does not ope...read more
Solved
amarjits on November 21, 2024
I am facing a strange problem that's not reported by anyone else as far as i can check: "The app cookie does not have the connected-email-inbox-access scope to create personal inbox" Also, the "Connect Personal Email" is grayed out in the read more
0 upvote
1 Reply
Accepted solution
HubSpot Alumni
November 21, 2024 11:12
Hey @amarjits , thank you for posting our Community. The error you’re seeing usually points to missing permissions or settings. Please ensur...read more
Solved
LRumney on November 15, 2024
Hi, I have just installed Hubspot and it seems to have changed since I used it a few years ago. I have connected both my Outlook and Hubspot but they are not automatically syncing. I am having to go through each email individually and 'add read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
November 15, 2024 07:23
Hi @LRumney , There are different ways of connecting and different integrations. Can you confirm that you followed these steps? https://knowl...read more
Solved
SaraRuiz87 on November 06, 2024
Hello, I have a client that can´t finish well integration with outlook for Mac. Her version of Outlook is 16.90.2 The problem is that when trying to send an email from hubspot, it doesnt work. The emails does not get launched. Do you know how read more
0 upvote
4 Replies
Accepted solution
Thought Leader | Platinum Partner
November 11, 2024 05:40
Hey @SaraRuiz87 yes once your email is connected you can send emails from this address through the contact record within HubSpot and it will be log...read more
Solved
DCampbell35 on November 06, 2024
I am trying to install the hub spot add in to Outlook on my Mac. The install seems to happen but there is now Hubspot icon appearing on my tool bar. I have 365 business but believe that my outlook is a MSI install. Do I need click to run install - I read more
2 upvotes
2 Replies
Accepted solution
Thought Leader | Platinum Partner
November 06, 2024 11:57
Hey @DCampbell35 HubSpot's desktop add-in doesn't support mac. You need to install the office 365 add-in on your office 365 account, there's a bit ...read more
DAngeletti on November 04, 2024
I've noticed I'm receiving alerts when someone opens an email I sent them from my personal email account, despite NOT registering my personal email address in HubSpot. Any easy cures out there?
0 upvote
1 Reply
Community Manager
November 05, 2024 05:10
Hi @DAngeletti and welcome, we are delighted to have you here! Thanks for asking the Community! I understand that you don't want to track all e...read more
Solved
DTolstokoryi on October 28, 2024
Hey HubSpot community, some of the emails that are logged into Hubspot via the Outlook extension are duplicated as in the screenshot below. What could be a problem and how is it possible to resolve it?
0 upvote
2 Replies
Accepted solution
Recognized Expert
October 28, 2024 07:38
Hi @DTolstokoryi Where exactly have you taken that screenshot in the HubSpot portal - the contact record, the company record, the activity f...read more
Solved
AParnham on October 26, 2024
Hi All, I’m having an issue installing the HubSpot Sales Add-on for Outlook and am receiving the following error. Has anyone encountered this issue before? I'm using a MacBook, although I don’t think that should affect the installation. T read more
0 upvote
1 Reply
Accepted solution
Community Manager
October 28, 2024 09:44
Hi @AParnham , Thanks for reaching out to the Community! The HubSpot Sales Outlook desktop add-in does not support Outlook for Mac. Yo...read more
Solved
icmcg on October 19, 2024
I run the HubSpot extension for Outlook on Windows 11 Pro. It works fine, apart from always starting with an 'Updating Office customization' dialog box, and requiring me to log-in every time I close and re-open Outlook (and not just after, for examp read more
0 upvote
1 Reply
Accepted solution
Key Advisor | Elite Partner
October 20, 2024 03:16
Hi @icmcg , Yeah, I’ve actually run into similar issues before with HubSpot’s integration with Microsoft Office tools—it’s always been a bit ...read more
Solved
mzoromski on October 10, 2024
I am switch from the old Outlook desktop version to the 365 Outlook for better searchability. I've added the app to the 365 outlook, but I keep getting the following error. Anyone know how to fix? I can't migrate if I can't get Hubspot to work in th read more
0 upvote
1 Reply
Accepted solution
Community Manager
October 10, 2024 18:02
Hi @mzoromski ! Welcome to the Community-- happy to have you here 😊 Typically errors like this imply a permissions issue with your Micros...read more
Veraxis on September 13, 2024
Hi Relatively new to HS but enjoying it so far. We have O365 Business Standard accounts and we're struggling to get the email integration/tracking to work though. Our inboxes are connected and we've installed the O365 add-in but 1. It doe read more
0 upvote
2 Replies
Member
September 29, 2024 14:03
We have same problem on couple of PC, we downloaded latest version of outlook and that version does not even see/recognise that hunspot sales is inst...read more
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