Outlook Sales Extension

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Payments
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
AIglesias7 on September 09, 2022
Hi, I'm currently using my gsuit account with Outlook, I could use the chrome extension with Gmail, but I'm not able to login with the addin. I've tried to remove the addin, and the chrome extension, but the problem remains. I've recorded a vide read more
1 upvote
5 Replies
Accepted Solution
Community Manager
September 13, 2022 02:19
Hi @AIglesias7 , Thanks for the screenshots and additional information! I removed the screenshot of your login code since it contained perso...read more
LPommer on July 28, 2022
I have multiple clients so use them all in different browsers - I do have Outlook for desktop but if I install HubSpot it often logs emails sent from other businesses/365 accounts that are also in Outlook for desktop. So to keep it all tidy, I ru read more
0 upvote
2 Replies
Accepted Solution
Community Manager
July 29, 2022 08:18
Hi @LPommer , Thanks for reaching out! The Sales Extension is not available on the Firefox browser I'm afraid. I wanted to refer you to ...read more
DavidPrice16 on June 24, 2022
I am enjoying using Hubspot. I converted from PipeDrive because Hubspot allows me to do most of my CRM work directly from Outlook. I am using Outlook 365 current version and I have installed the Sales Tool. When I am in Outlook and I tell the a read more
0 upvote
1 Reply
Community Manager
June 24, 2022 15:34
Hello @DavidPrice16 , thank you for posting in our Community! I would recommend checking a few things, such as reconnecting the integration and che...read more
JonDobson on June 16, 2022
the email tracking is useful and good but - it also counts/tracks when i click on/slect/open the email that i sent - ie it counts when i open my own email. i want it to track when recipients open not when i open it - any answers?
0 upvote
3 Replies
Hall of Famer | Partner
June 16, 2022 07:04
Hi @JonDobson , As far as I know, this can only be solved with one of the extensions, as explained in the article above. I'm not aware of any ...read more
KfromVibrant on June 14, 2022
Hello! I would like to be able to customize the hubspot add-in side bar when sending an email in outlook 365 application for mac. I want to be able to create a task directly from the sidebar. Is there a way to do this?
0 upvote
1 Reply
Community Manager
June 15, 2022 16:15
Hello @KfromVibrant , Thank you for posting in our Community! I would like to share this knowledge base with more details on this matter here. ...read more
FVittadello on May 27, 2022
Hello, I have my professional email with gmail, which is also my email account in Hubspot. But I use Outlook for Mac as email client and wuld like to use Hubspot Sales extension to register all outbound email in Hubspot. But when I try to configure read more
0 upvote
1 Reply
Community Manager
May 30, 2022 08:11
Hi @FVittadello , Thank you for reaching out to the Community! We've seen other users with a similar configuration reporting this error ...read more
kezi on May 16, 2022
Have been using hubspot for years with desktop application for outlook, but the last week when ever I try to log in this is the screen I get??? Have uninstalled & reinstalled without success.......
0 upvote
12 Replies
Accepted Solution
August 17, 2022 19:16
I took the computer in for a complete reinstall….. Now it’s working as it should. Extreme I know but I was over trying to fix the issue – as I NEED to...read more
JeffSavlov on April 24, 2022
Hi, Using Sales Add-In for Outlook. Recieved a new email thread from an exisiting HS contact introducing me to a colleague by CC. The colleague has never emailed with me and is not in HS. I replied to all and had Track and Log selected read more
0 upvote
2 Replies
April 25, 2022 11:01
Thanks Kristen. I'm still a bit confused. Was it clear to you that I'm replying to an existing contact, in a new email and who copied a new conte...read more
CFerreira1 on April 11, 2022
Hi! Previously when we were sending emails with trackers, we would be able to see who opened the email and how many times. The issue that we are currently having is that all the emails seem to have the same tracker and the number of opens and time read more
0 upvote
4 Replies
April 13, 2022 01:21
Dear weddew, Please, find screenshot below. Check the number of opens and the time stamps are the same for different emails sent. I am...read more
PPan on February 10, 2022
Does anbody have that issue as well and knows what I might do wrong? When I write an Email with outlook and want to assign and track the mail to one specific contact and the contacts company, the Email will end up in hubspot in like 30 different read more
0 upvote
4 Replies
Community Manager
March 08, 2022 02:40
Hi @JWeston7 Thank you for reaching out. Yes you can do that! There is no way to correct this problem retroactively but always ensuri...read more
EFox1 on February 07, 2022
I just installed "Hubspot for Windows" and it is NOT listed in Add or Remove Programs How to we uninstall it? More details: When clicking uninstall on the "Hubspot for Windows" app in the start menu it opens the Windows uninstaller BUT there' read more
0 upvote
4 Replies
July 18, 2022 04:05
Hey there @EFox1 , Curious to know if you got this fixed and if you are on Windows 11? 🤔
Cyzxc1 on January 20, 2022
Hi, My outgoing emails are not logged in to Hubspot even though my inbox is already connected. But it is tracked in my Outlook sent items I can see if they open my email. On our team, I'm the only one who had this problem but we have t read more
0 upvote
3 Replies
Community Manager
February 03, 2022 03:12
Hi @Cyzxc1 @JKellenberger Thank you for reaching out. @Cyzxc1 Sorry for the delay here, are you still experiencing this issue? If...read more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.