Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • GMellema on September 14, 2021
    2 Replies
    Hi, I have succesfully installed the Hubspot Outlook add-in. When I Create new mail, enter receipient name: On the right side the Hubspot Sales block appears - only the title. Then an error message popup appears, with the following details:...
    September 16, 2021 00:49
    Kristen, I have seen that article before. My situation is quite different - it's not at installation but at using the Outlook client. And I have...
  • DMilikien on September 09, 2021
    1 Replies
    I have Outlook 365 for Business subscription with the HubSpot Sales add-in. After switching on "log e-mails" and "track e-mails" as indicated in the screen shot below, when I send an email to someone who is a contact in my Hubspot database, I am no...
    Top Contributor | Diamond Partner
    September 10, 2021 01:30
    Hi @DMilikien , Before sending the email, Did you eelect the Track Email checkbox in the Message ribbon. Refer these articles for troublesh...
  • DWeijers on September 09, 2021
    4 Replies
    Hey everyone. I am using the Free HubSpot version and need help with logging for Outlook. Everything seems to be working correctly, but most of the time replies to emails are not logged at all in HubSpot. I have already tried reinstalling th...
    September 14, 2021 08:01
    Hi Triphaine, Thank you once more for your reply. I have sent you a DM. I look forward hearing from you, Kind regards, Dominique
  • GHyman on August 24, 2021
    2 Replies
    I, like many people I am sure, have a number of different email accounts in Outlook (I have 4). Only one of them relates to my HubSpot account. The default setting appears to be that the Outlook Sales Extension operates on all accounts, including p...
    August 26, 2021 14:47
    Hi Sharon, thanks for replying but I think your suggestion relates to having more than one HubSpot account. I only have one HubSpot account, my probl...
  • MarketingAndyC on August 19, 2021
    1 Replies
    Hi - I've connected personal email, downloaded the Sales add-in for Office 365. It won't allow me to log-in to my HubSpot account. Just returns to Log-in / Sign-up as shown below. Anyone else experienced this? Many thanks Andy
    Community Manager
    August 23, 2021 01:34
    Hey @MarketingAndyC Thank you for reaching out! Have you tried to uninstall and re-install the Sales extension? Best Shar...
  • ahamaton on August 19, 2021
    5 Replies
    Hi I have spent half of my day playing around with the outlook integration and eventually had to uninstall the integration and give up. I have used the integration before and previously ended up with loads of junk in my hubspot database because o...
    September 08, 2021 05:29
    Definitely not! I have since openend a post in the ideas section, as customer support recommended over and over: https://community.hubspot.com/t5/Hu...
  • Solved
    RodyBottelier on August 17, 2021
    4 Replies
    Hi all I have a problem, I am trying to add some domains to the never log list. For example my @internalmails.nl. But i want that all of the incoming mails of @internalmails.nl won't be logged in Hubspot. It is possible for me the add some domai...
    Member | Platinum Partner
    August 18, 2021 01:56
    I'm glad I could help. Cheers!
  • Solved
    JEpstein9 on August 12, 2021
    2 Replies
    my outlook keeps kicking me out of hubspot email tracking and i am having to re-sign in - this happens a couple of tiems a week - very annoying. Help!!
    Top Contributor | Diamond Partner
    August 12, 2021 21:37
    Hi @JEpstein9 , Please try to disconnect and resinstall the add-in. Meanwhile clear all the cache and cookies also, Hope this helps! If...
  • Solved
    MHall0 on August 04, 2021
    18 Replies
    Hi, i have recently installed the office 365 add in. this is working fine and tracking emails i send through outlook on my phone as well as emails i send throug outlook online. When i load the desktop app though i can see the 'Hubspot S...
    Community Manager
    August 11, 2021 07:21
    Hi @MHall0 So glad it finally works! Thanks a lot for your patience and have a lovely day! Tiphaine
  • JShailes on July 28, 2021
    1 Replies
    I have recently downloaded the office 365 add-in, Sales tools, and when I click on the orange icon to access, it tells me there is ADD-IN ERROR Sorry, we can't load the add-in. Please make sure you have network and/or internet connectivity. Click ...
    Participant | Diamond Partner
    July 28, 2021 09:48
    @JShailes Are you on a network that's behind a firewall? Sometimes organizations block traffic from unrecognized domains and if the add-in is tryi...
  • MHall0 on July 27, 2021
    4 Replies
    Hi, i have recently installed the office 365 add in. this is working fine and tracking emails i send through outlook on my phone as well as emails i send throug outlook online. When i load the desktop app though i can see the 'Hubspot Sales Tools' a...
    August 03, 2021 06:20
    Hi both, thank you for the replies. In answer to your question i am not using a Mac, standard laptop running windows 10 pro. Ive checked my o...
  • WBailey on July 26, 2021
    16 Replies
    I recently started using Hubspot Sales CRM both online and downloaded the sales add in for Outlook 2019. I am not able to log into the Hubspot sales add in on Outlook. Since experiencing issues I have read all of the online threads, unistalled/rei...
    Community Manager
    August 11, 2021 01:07
    Hi @FEB Glad to hear! Thank you for your patience on this Best, Tiphaine
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