Outlook Sales Extension

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AFurioso on March 03, 2023
Hi everybody, I'm trying to install the HubSpot sales extension for Outlook on my MacBook pro m1, but I'm stuck to "Connect inbox". I tried to access the window that it opened and after he confirm my access I still have the same message "Connect inb read more
0 upvote
5 Replies
Community Manager
March 13, 2023 12:48
Hi @AFurioso , Thanks for the details on the error message. This is an error message from Microsoft. I found this related thread on a ...read more
airwolfke on February 22, 2023
I have a question on this point, it might be the same don't know. I have two HubSpot account for 2 businesses, I can easily switch from one to the other. For each business I have a different emailaddress that I use and I also want to connect it to read more
0 upvote
3 Replies
Accepted Solution
February 28, 2023 22:47
I have figured a solution for this problem, it's not ideal but it works. Instead of making 2 accounts under one domain, which makes it easy to switc...read more
js_lon on February 20, 2023
Hi Emails I send from Outlook for Windows using MS365 are not logging in HubSpot - even though "HubSpot Sales Office 365 add-in" seems to be configured correctly. IN OUTLOOK FOR WINDOWS: the orange "Sales Tools (Hubspot)" button is visible in read more
0 upvote
4 Replies
February 20, 2023 07:08
Hi Bernhard I have a working pair of email addresses containing my ID to manually BCC or forward an email to HubSpot if (like now) it doesn't log th...read more
AHansen2 on January 12, 2023
When I send an email from outlook and tag it via the hubspot addin, then it sets a BCC address which tracks the email in hubspot. However, recently it started to just automatically delete the remove the BCC email so that rather than tracking what I read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Elite Partner
January 13, 2023 04:19
Hello @AHansen2 Sometime it conflict with another Outlook add-in or service that is causing the BCC address to be removed. Either you could ...read more
LStafford on January 09, 2023
Hi, I am new to Hubspot on the free version and am enjoying it so far. I first downloaded the Outlook Extension, however it won't let me "connect personal email" as says its already connected. Hubspot is creating new contacts for recieve read more
0 upvote
16 Replies
Hall of Famer | Partner
January 10, 2023 06:15
Hi @LStafford , I'm trying my best. Just for context, I'm not working for HubSpot. I'm a freelancer who – in his free time – is helping users ...read more
markhdavis-hcb on December 08, 2022
I have Office 365 Enterprise 3, and I have the Outlook Contacts Add-In and the Outlook Calendar Add-in installed in Hubspot, apparently correctly. However, for Outlook itself, using Hubspot Sales, I hit a brick wall. The problem is I have a "C read more
0 upvote
3 Replies
December 27, 2022 21:25
Connected inbox doesn't match Outlook account Move them all from the alias into the actual inbox via drag and drop in Outlook. ... Use the forwarding...read more
salsmithy on November 25, 2022
Does anyone get the message 'That email address doesn't exist' when trying to log in to the outlook sales extension. For ages I was logging in fine and then it just stopped working. The email and password is correct (I am logged into Hubspot using read more
0 upvote
3 Replies
December 18, 2022 23:20
It’s my email log in which is totally valid
EvanN on November 23, 2022
This article explains that the add-in task pane must be open in Office 365 Outlook for web browser when you send a logged and tracked email: https://knowledge.hubspot.com/email-tracking/customize-your-hubspot-sales-office-365-add-in#pin-t read more
0 upvote
4 Replies
November 23, 2022 06:31
Thanks Dan! It's here: https://community.hubspot.com/t5/HubSpot-Ideas/HubSpot-sales-task-pane-for-Office-365-outlook-for-web-obscures/idi-p/722155/...read more
HDesk on November 18, 2022
I have a user who recently installed the Hubspot desktop add-in. While he is able to log into his Hubspot account in the Windows app, the Outlook add-in tells him his inbox is disconnected. When he tries to reconnect it, nothing changes. Any s read more
0 upvote
6 Replies
December 27, 2022 21:31
The diagnostics perform automated checks to detect issues and provide possible solutions to fix them. Select Run Tests: Outlook User Connectivity to ...read more
AndrewSharpe on November 14, 2022
We have the HubSpot Outlook Add-in for Windows working great. However, some of our users are on Mac and we are struggling to get the Outlook for Mac Add-in working. Despite enabling the Add-in in the Office 365 Admin Console, the Add-in does no read more
0 upvote
5 Replies
Accepted Solution
Community Manager
November 16, 2022 03:50
Hi @AndrewSharpe , I can chime in here, thank you for the tag @danmoyle ! What Dan and you have mentioned is correct, Outlook for Mac with an...read more
O-Rouge on October 19, 2022
I have been struggling with this issues for over a week. We have been setting up email tracking for different email accounts. There is a single one that isn't working. The only difference I can think of is that this person who uses this mailbox read more
0 upvote
1 Reply
Community Manager
October 21, 2022 00:56
Hi @O-Rouge Thank you for reaching out! If you have a free acount, you can only track opens and not clicks. Regarding the opens...read more
ZZimmerman on October 18, 2022
When sending an email to a contact in outlook the hubspot extention allows me to create a task that will sync with Hubspot. The default due date of the task is tomorrow. I want the default due date to 2 business days (or 2 calendar days is fine) ou read more
0 upvote
2 Replies
October 25, 2022 07:30
@chrisworqflow That is for hubspot on the web. I am talking about the Outlook for desktop HubSpot extension. How can I do it for that? Thank...read more
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