I have a user who has been using the Outlook extension now for a few months. They have been able to add contacts from outlook successfully but recently this function seems to be restricted. I have had a look and cannot see any changes to the users p read more
Hi there, Update on this. The user contacted HubSpot technical support who said this was a bug and they fixed it and so this now allows the contact...read more
I have some emails that use Email Custom Modules to display customized headers and footers displaying very weirdly when the email is opened on the Office365 App for Windows. The width of the elements get messed up and the colors change as well. read more
Hello @matheus_jiran , thank you for posting in our Community!
There are a few reasons you could be seeing this issue. Web standards have been...read more
Two issues in the Outlook web version Issue 1: When composing a new Mail I can no longer choose if I want the conversation to be looged in Hubspot. Not even if I reply to a existing conversation. Since the plugin icon is not visible. I have to sen read more
Hey PamCotton The link you shared is for the destop version of Outlook. However, I do not have any other exentsions. We dont use alias mails and...read more
Our company migrated from Google to 365. With Gmail, we would be able to create a task while composing an email to follow up in a few days by default. I'm not seeing the same feature in Outlook. Is that by design, or am I missing something?
I am having an issue logging emails that I am copied on. Say for instance an email is sent from someone in my company to one of my contacts and I am copied on it. The Outlook Hubspot Sales extension does not give me an option to log the email. If th read more
Hi @TimBNO ,
Is there a way for the person in your company sending the email to ensure that their Hubspot extension is working? This way, it ...read more
For the last few day, I've been getting very irritating bugs with the Outlook Sales Add-in. When creating a new email or responding to an existing chain, once the addin loads it jumps to the body, deletes anything already typed, and changes my f read more
Many people in my organisation are experiencing the same problem: when they log an email with attachments and send it, the attachments disappear. Is there any solution to this problem?
Hey @AKalkantova this would actually be down to your outlook configuration then. HubSpot doesn't sent or intercept the emails sent from your email ...read more
Hello, I spoke to hubspot support while trying to connect my outlook email to hubspot. I was unable to connect my email or at the extension in outlook. Hubspot support told me I have to go back to a previous version of outlook client and outlook read more
Hi @RToole
When you say "I was unable to connect my email or at the extension in outlook" did you get an error message? If so, could you sha...read more
When trying to send proposed meeting times in an email, there is an error that says "only available for contacts in CRM." The contact does exist in our CRM, so it appears to be a bug. It is an incredibly annoying bug so we have been troubleshooting read more
Hello, I would like to log internal emails under contacts and or companies within the CRM. For example, Quotes, product delivery follow ups and or other inormation sent internally from other departments regarding the customer in the CRM but the c read more
Hi @Shanmac0803 ,
By default, the BCC and forwarding address will log emails under the recipient contact record (BCC) or the sender contact re...read more
When making an email with outlook 365, hubspot will track my email but not log it into the CRM. I have everything checked and this function was working Friday before I left work and I noticed it not working sometime Monday. Does anyone know anything read more
Hi @KDesJardin ,
Could you confirm you're meeting all requirements for emails to log? https://knowledge.hubspot.com/email/log-email-replies-i...read more
I have companies already established in HubSpot. When my sales team utilizies Outlook for email, what is the process for creating that new contact record in HubSpot for a new contact on an existing company? Unfortunately, many of my customers have read more
Hi @BRussellPSP , Aah, I understand better now. I think some manual work might be involved to start with. Hubspot will not change associations ...read more