Outlook Sales Extension

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GHull on September 15, 2022
I am currently using the Sales Outlook 365 add-in. In the case of logging a new contact that I'm emailing, is there way to customise the side-bar pop-up so that: 1) first/last name can be changed BEFORE the email is sent? 2) associated compa read more
0 upvote
1 Reply
Community Manager
September 16, 2022 01:22
Hi @GHull Thank you for reaching out! From what I can see in our knowledge base, you should be able to "Add to CRM" if the contact is ...read more
BLang6 on August 31, 2022
I am using the Outlook app for Mac with the sales tool extension. When I copy text from the email body and paste it into the subject line, the text from the entire email body is pasted rather than just the highlighted text I have copied. This al read more
0 upvote
2 Replies
September 02, 2022 04:05
Thanks for responding Dan. Unfortunately this does not solve the issue. I think it is linked to the sales tool 365 extension as this issue only b...read more
JHansbrough on August 16, 2022
Hello, I've tried previously posted solutions to this issue with no success. Situation: 2 Hubspot accounts, I am trying to sync email with the second account I connected, not the first (which was working fine). When I switch connected Hubspot accou read more
0 upvote
1 Reply
Community Manager
August 17, 2022 10:52
Hi @JHansbrough , Thanks for reaching out, and for explaining the steps you've taken so far 🙂 I would suggest trying the following t...read more
Robert8 on January 19, 2022
My hubspot outlook ext works perfectly fine but I recently installed ExpressVPN and noticed the ext no longer works. I can still log into Hubspot via browser with the VPN on.
0 upvote
3 Replies
Accepted Solution
January 20, 2022 16:13
I updated my DNS setting to automatic which seems to have resolved the ExpressVPN issue which appeared to be causing a conflict with the Outlook Hu...read more
anna-ins on December 01, 2021
The add-ins for Outlook and Windows periodically make you log in again. It's annoying because both add-ins have a box you can tick that says "remember me" - and we tick it every time and they NEVER remember us. We have made everyone use very secure read more
1 upvote
1 Reply
Community Manager
December 03, 2021 03:06
Hi @anna-ins , Thank you for reaching out to the Community! Because the Sales add-in runs on a 3rd party software and there are many differe...read more
SBlakeman on November 05, 2021
Hi, checked the KB. I keep getting self open notifications in Outlook, the KB tells me to enable cookies in Internet Explorer, but I no longer have IE. I asume the "background opperation in IE" that is refrenced in the KB article has been replac read more
0 upvote
7 Replies
Accepted Solution
Community Manager
November 11, 2021 01:31
Hi @SBlakeman Thank you for your reply I double checked with the team and the way to get to these settings have changed a bit but the...read more
SSmithBEP on June 10, 2021
It started on June 7th but all of my emails to co-workers (different O365 Domains) have been ending up in the Junk Folder even when replying to their email messages. When a co-worker was send an email from an external address, but a Hubspot user wi read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 10, 2021 21:03
Hi @SSmithBEP , Your company's email policy might be comparably strict then, it's likely picking up on the HubSpot tracking pixel . In that c...read more
MrMet on June 01, 2021
The Outlook plugin does not populate the first and last name from a received email, only the portion of the email before the domain. For example if the email is John Smith <jsmith@domain.com> then jsmith will populate in the first name and n read more
0 upvote
1 Reply
Key Advisor
June 01, 2021 14:38
@MrMet this has not been my experience. Though I'm not exactly certain where Hubspot pulls the FName and LName from an email. I've seen other threa...read more
6094406 on January 21, 2021
We just started to encounter an issue with the HubSpot Sales extension for Outlook. If we try selecting to track the emails, we now get a message that says the email tracking is turned off, probably due to a security issue, we have never seen this b read more
0 upvote
1 Reply
Community Manager
January 22, 2021 02:50
Hi @6094406 Thank you for reaching out. Do you see that " Tracking Turned Off " message for all emails or some of them? Has your...read more
greggsmith21 on January 15, 2021
I'm on a MacBook Pro 2019 13" with MacOS Big Sur running Office 365 for Mac. When I create emails using Outlook for Mac 365 I can write emails just fine and there's no studdering / stopping of characters or freeze like things happening if I have read more
0 upvote
10 Replies
Accepted Solution
January 18, 2021 08:06
That worked. I found a number of Amin Managed options that I wasn't aware were activated in my Outlook 365 subscription. I disabled those and now o...read more
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