Outlook Sales Extension

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  • Tom on October 27, 2016
    13 upvotes
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    Reply
    Tom
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • Solved
    Robert8 on January 19, 2022
    0 upvotes
    3 Replies
    My hubspot outlook ext works perfectly fine but I recently installed ExpressVPN and noticed the ext no longer works. I can still log into Hubspot via browser with the VPN on.
    Reply
    Member
    January 20, 2022 16:13
    I updated my DNS setting to automatic which seems to have resolved the ExpressVPN issue which appeared to be causing a conflict with the Outlook Hu...
  • anna-ins on December 01, 2021
    1 upvotes
    1 Replies
    The add-ins for Outlook and Windows periodically make you log in again. It's annoying because both add-ins have a box you can tick that says "remember me" - and we tick it every time and they NEVER remember us. We have made everyone use very secure...
    Reply
    Community Manager
    December 03, 2021 03:06
    Hi @anna-ins , Thank you for reaching out to the Community! Because the Sales add-in runs on a 3rd party software and there are many differe...
  • Solved
    SBlakeman on November 05, 2021
    0 upvotes
    6 Replies
    Hi, checked the KB. I keep getting self open notifications in Outlook, the KB tells me to enable cookies in Internet Explorer, but I no longer have IE. I asume the "background opperation in IE" that is refrenced in the KB article has been replac...
    Reply
    Community Manager
    November 11, 2021 01:37
    Hey @SBlakeman I'm glad I could help! Yes - I am in touch with the team so the article can be updated - thank you for flagging this to...
  • Solved
    SSmithBEP on June 10, 2021
    0 upvotes
    1 Replies
    It started on June 7th but all of my emails to co-workers (different O365 Domains) have been ending up in the Junk Folder even when replying to their email messages. When a co-worker was send an email from an external address, but a Hubspot user wi...
    Reply
    Hall of Famer
    June 10, 2021 21:03
    Hi @SSmithBEP , Your company's email policy might be comparably strict then, it's likely picking up on the HubSpot tracking pixel . In that c...
  • MrMet on June 01, 2021
    0 upvotes
    1 Replies
    The Outlook plugin does not populate the first and last name from a received email, only the portion of the email before the domain. For example if the email is John Smith <jsmith@domain.com> then jsmith will populate in the first name and n...
    Reply
    June 01, 2021 14:38
    @MrMet this has not been my experience. Though I'm not exactly certain where Hubspot pulls the FName and LName from an email. I've seen other threa...
  • 6094406 on January 21, 2021
    0 upvotes
    1 Replies
    We just started to encounter an issue with the HubSpot Sales extension for Outlook. If we try selecting to track the emails, we now get a message that says the email tracking is turned off, probably due to a security issue, we have never seen this b...
    Reply
    Community Manager
    January 22, 2021 02:50
    Hi @6094406 Thank you for reaching out. Do you see that " Tracking Turned Off " message for all emails or some of them? Has your...
  • Solved
    greggsmith21 on January 15, 2021
    0 upvotes
    10 Replies
    I'm on a MacBook Pro 2019 13" with MacOS Big Sur running Office 365 for Mac. When I create emails using Outlook for Mac 365 I can write emails just fine and there's no studdering / stopping of characters or freeze like things happening if I have...
    Reply
    Member
    March 10, 2021 06:56
    Thanks for responding, Tiphaine, I understand your point with "conflicting" extensions - but it's not a solution to ask customers to uninstall al...
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