Outlook Sales Extension

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Solved
JSD_CA on May 14, 2025
Hi all, We are facing the continuous battle of keeping data clean and up to date, with all mandatory fields populated to support marketing campaigns. For ease of emailing a client, all Sales and CS staff have the HS Outlook plugin. Can the HS O read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 14, 2025 23:57
Hi @JSD_CA , No, this is unfortunatley not possible. Typically, you could request these features in the HubSpot Ideas section of the community...read more
Solved
Lee_Brewster on April 22, 2025
I use the HS extension on the PWA app on my Mac. Whenever I pull it up, it only sees the first email in the "to" field. Is there a way to log activity using one of the other emails? Or create a contact with one of the other emails? I could do th read more
Accepted solution
Top Contributor
April 22, 2025 11:51
Hi @Lee_Brewster , This is one of those little headaches with the HubSpot Sales extension on the Mac PWA: it only surfaces the first address in the...read more
Solved
ozgesilla on February 27, 2025
We integrated our outlook with HS. When someone creates a meeting it could automatically can seen at Hs. However right now I couldn't see the meeting outcome (done, cancelled etc)? Do you know a way to automate it?
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
February 27, 2025 08:33
Hi @ozgesilla , No, it is still a manual process, but you can update either from HubSpot or from Outlook. https://knowledge.hubspot.com...read more
Solved
SKeohan on January 28, 2025
Hello, I recently turned tracking off as emails were going to spam however we have had a couple clients say they have not received emails however I am unsure whether they are lying or if the emails genuinely have not been received. When I go to read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
January 28, 2025 08:59
Hi @SKeohan , There is unfortunately no way to verify whether a contact actually received an email or not. They might not have checked their s...read more
Solved
ANikolic2 on October 29, 2024
Hello HubSpot Community, Recently, our company made a transition from Gmail to Outlook. It was not ideal, but for various reasons, we had to do it. Anyway, since the transition, we have had various problems with the HubSpot extension. Just to m read more
Accepted solution
Recognized Expert
October 30, 2024 03:59
Hi @ANikolic2 Totallz understand the frustration but would lay the blame here squarely at MSFT, see this article : Frank
Solved
KMether on August 06, 2024
Hi, does Hubspot have a remote desktop tool?
0 upvote
6 Replies
Accepted solution
Guide | Gold Partner
September 13, 2024 14:26
Hi @KMether , You may check out logging in as another user since it looks like you have an enterprise plan on one of the hubs. It's not quite ...read more
Solved
VLe5 on July 19, 2024
Hi, Does HubSpot have the capabilty of automatically BCC'ing yourself or others when creating an email through the CRM? I know that through the Outlook extension, Hubspot itself is automatically BCC'd to log and track emails, but just wondering read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
July 19, 2024 12:07
Hi @VLe5 , For marketing emails yes, for sales emails no, unfortunately. https://knowledge.hubspot.com/marketing-email/set-up-a-complia...read more
Solved
SFrench on April 02, 2024
The Auto BCC feature is in the old desktop version of the Salehub Extension, but does not appear to be a setting or a function within the NEW OUTLOOK experience for M365. Is this on the roadmap as a planned function to be added back? It is mak read more
Accepted solution
Community Manager
April 04, 2024 05:00
Hi @SFrench , I have been reviewing and I did not find any documentation on plans for this. However, I found a workaround that might be help...read more
Solved
SJamieson75 on March 11, 2024
I have a user who has been using the Outlook extension now for a few months. They have been able to add contacts from outlook successfully but recently this function seems to be restricted. I have had a look and cannot see any changes to the users p read more
1 upvote
4 Replies
Accepted solution
Participant
March 13, 2024 05:13
Hi there, Update on this. The user contacted HubSpot technical support who said this was a bug and they fixed it and so this now allows the contact...read more
matheus_jiran on December 07, 2023
I have some emails that use Email Custom Modules to display customized headers and footers displaying very weirdly when the email is opened on the Office365 App for Windows. The width of the elements get messed up and the colors change as well. read more
1 upvote
2 Replies
Member
June 27, 2024 08:34
I've run into similar issues with email display problems in the Office 365 App for Windows. It often comes down to compatibility quirks with how the ...read more
BHörmann on December 05, 2023
Two issues in the Outlook web version Issue 1: When composing a new Mail I can no longer choose if I want the conversation to be looged in Hubspot. Not even if I reply to a existing conversation. Since the plugin icon is not visible. I have to sen read more
0 upvote
2 Replies
Contributor
December 06, 2023 01:48
Hey PamCotton The link you shared is for the destop version of Outlook. However, I do not have any other exentsions. We dont use alias mails and...read more
EDMaster on November 16, 2023
Our company migrated from Google to 365. With Gmail, we would be able to create a task while composing an email to follow up in a few days by default. I'm not seeing the same feature in Outlook. Is that by design, or am I missing something?
0 upvote
1 Reply
Community Manager
November 17, 2023 06:28
Hi @EDMaster , Thank you for reaching out to the Community! You should be able to create tasks from the contact profile in the HubSpot Sal...read more
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