Outlook Sales Extension

GHull on September 15, 2022

I am currently using the Sales Outlook 365 add-in. In the case of logging a new contact that I'm emailing, is there way to customise the side-bar pop-up so that: 1) first/last name can be changed BEFORE the email is sent? 2) associated compa read more

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TiphaineCuisset

Community Manager

September 16, 2022 01:22

Hi @GHull Thank you for reaching out! From what I can see in our knowledge base, you should be able to "Add to CRM" if the contact is ...read more

BLang6 on August 31, 2022

Copy/paste not functioning correctly

I am using the Outlook app for Mac with the sales tool extension. When I copy text from the email body and paste it into the subject line, the text from the entire email body is pasted rather than just the highlighted text I have copied. This al read more

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BLang6

Member

September 02, 2022 04:05

Thanks for responding Dan. Unfortunately this does not solve the issue. I think it is linked to the sales tool 365 extension as this issue only b...read more

JHansbrough on August 16, 2022

"Hubspot didn't load properly. Please try to log in again."

Hello, I've tried previously posted solutions to this issue with no success. Situation: 2 Hubspot accounts, I am trying to sync email with the second account I connected, not the first (which was working fine). When I switch connected Hubspot accou read more

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kvonloesecke

Community Manager

August 17, 2022 10:52

Hi @JHansbrough , Thanks for reaching out, and for explaining the steps you've taken so far 🙂 I would suggest trying the following t...read more

Solved

Robert8 on January 19, 2022

Outlook hubspot ext doesn't login when ExpressVPN is turned on

My hubspot outlook ext works perfectly fine but I recently installed ExpressVPN and noticed the ext no longer works. I can still log into Hubspot via browser with the VPN on.

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Robert8

Member

January 20, 2022 16:13

I updated my DNS setting to automatic which seems to have resolved the ExpressVPN issue which appeared to be causing a conflict with the Outlook Hu...read more

anna-ins on December 01, 2021

Add ins for Outlook and Windows don't 'remember me' even when I tick that.

The add-ins for Outlook and Windows periodically make you log in again. It's annoying because both add-ins have a box you can tick that says "remember me" - and we tick it every time and they NEVER remember us. We have made everyone use very secure read more

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MiaSrebrnjak

Community Manager

December 03, 2021 03:06

Hi @anna-ins , Thank you for reaching out to the Community! Because the Sales add-in runs on a 3rd party software and there are many differe...read more

Solved

SBlakeman on November 05, 2021

Self open notifications Outlook

Hi, checked the KB. I keep getting self open notifications in Outlook, the KB tells me to enable cookies in Internet Explorer, but I no longer have IE. I asume the "background opperation in IE" that is refrenced in the KB article has been replac read more

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TiphaineCuisset

Community Manager

November 11, 2021 01:31

Hi @SBlakeman Thank you for your reply I double checked with the team and the way to get to these settings have changed a bit but the...read more

Solved

SSmithBEP on June 10, 2021

My Outgoing emails ending up in Junk (even in trusted sister company domain)

It started on June 7th but all of my emails to co-workers (different O365 Domains) have been ending up in the Junk Folder even when replying to their email messages. When a co-worker was send an email from an external address, but a Hubspot user wi read more

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karstenkoehler

Hall of Famer | Partner

June 10, 2021 21:03

Hi @SSmithBEP , Your company's email policy might be comparably strict then, it's likely picking up on the HubSpot tracking pixel . In that c...read more

MrMet on June 01, 2021

Outlook Plugin first and lastname

The Outlook plugin does not populate the first and last name from a received email, only the portion of the email before the domain. For example if the email is John Smith <jsmith@domain.com> then jsmith will populate in the first name and n read more

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Crystal_Hopper

Key Advisor

June 01, 2021 14:38

@MrMet this has not been my experience. Though I'm not exactly certain where Hubspot pulls the FName and LName from an email. I've seen other threa...read more

6094406 on January 21, 2021

Email tracking turned off, security issues?

We just started to encounter an issue with the HubSpot Sales extension for Outlook. If we try selecting to track the emails, we now get a message that says the email tracking is turned off, probably due to a security issue, we have never seen this b read more

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TiphaineCuisset

Community Manager

January 22, 2021 02:50

Hi @6094406 Thank you for reaching out. Do you see that " Tracking Turned Off " message for all emails or some of them? Has your...read more

Solved

greggsmith21 on January 15, 2021

Outlook for Mac Office 365 - Problem typing with Hubspot Extension Open

I'm on a MacBook Pro 2019 13" with MacOS Big Sur running Office 365 for Mac. When I create emails using Outlook for Mac 365 I can write emails just fine and there's no studdering / stopping of characters or freeze like things happening if I have read more

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Accepted Solution

greggsmith21

Participant

January 18, 2021 08:06

That worked. I found a number of Amin Managed options that I wasn't aware were activated in my Outlook 365 subscription. I disabled those and now o...read more

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