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Outlook Sales Extension

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sjudson en Diciembre 04, 2023

Ending Development for HubSpot's VSTO Sales Add-In

Summary Microsoft recently announced a new version of Outlook that does not support VSTO add-ins, and with that its intention to move away from the VSTO add-in framework entirely. This announcement naturally impacts the HubSpot Sales VSTO Leer más

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OliverP en May 25, 2017

Outlook not showing Hubspot sent emails

Should outlook show you your emails sent from within hubspot? Mine is not which isnt great when I need to see what I sent to who within outlook... Cheers.

Responder Email

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3 Respuestas

Solución Aceptada

Samantha_Alford

Colaborador líder

May 25, 2017 10:13

Great question @OliverP . We don't run outlook but a number of our clients do. I don't think the email should sent from HubSpot get copied acr...Leer más

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Buhls en Abril 25, 2017

Tracked emails haven't been showing up

Hi Sometimes when i send a mail from hubspot, the reply from the client dosent show up in their thread. I can see the reply i recived from them i outlook, but it doesent show in Hubspot? Why is this, and how to fix it?

Responder Email

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1 Respuestas

Solución Aceptada

roisinkirby

Equipo de producto de HubSpot

Abril 25, 2017 05:02

Hello @Buhls I would reccommend reading and following the troubleshooting steps in this Knowledge Article: Your email was not tracked with HubSpot...Leer más

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tobiaslicht en Abril 05, 2017

emails sent from hubspot have status "failed"

I was unsure that all the hubspot emails actually get through, so I tried to email myself several times. did not receive any email in my outlook inbox, instead status in Hubspot is "failed". why? I did the outlook integration and hubspot said it was Leer más

Responder Email failed Outlook tracking

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jennysowyrda

Administrador de la comunidad

May 01, 2017 17:30

Hi @tobiaslicht , In order for emails to be sent from within HubSpot, the inbox attached needs to be hosted by either Google Apps or Office 3...Leer más

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jesshall en Marzo 21, 2017

How can we track weather an attachment in an email has been opened?

Is it possible to do this? Would be grateful for any support / advice.

Responder attach attachments attatch click Email emails opened Outlook tracking

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roisinkirby

Equipo de producto de HubSpot

Marzo 22, 2017 06:56

Hey @jesshall , this is not currently possible. The best way to track document views is by attaching the document as a link. You can check out the p...Leer más

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kathla en Marzo 20, 2017

Forwarding email creates contact with wrong email address

We have been testing whether we could forward inquiries sent to an organizational email (help@[ourdomain.org]) and have them create a new HubSpot contact. The help@[ourdomain.org] is redirected to one of our HubSpot users, who then forwards it Leer más

Responder Contacts Email

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9 Respuestas

Solución Aceptada

nicolebrenner

HubSpot Employee

Marzo 23, 2017 16:21

Hi @kathla , thanks for your question. In order for the forwarding address to work as designed, there are some very specific formatting condition...Leer más

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montag en Marzo 04, 2017

Forward email not working

Our email is set up with Outlook and everything works well as far as sending and tracking opens / clicks. But when it comes to logging in received emails, neither BCC nor Forwarding is being logged. I know that the emails are being sent but Hub Leer más

Responder Email Email Deliverability

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34 Respuestas

Solución Aceptada

roisinkirby

Equipo de producto de HubSpot

Marzo 05, 2017 17:14

Hey @montag thanks for the question. First things first, can you confirm which version of Outlook you are using and exactly how you are for...Leer más

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