Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • ryan_anderson4 on May 08, 2017
    4 Replies
    Hello! I have been using the free version of the CRM and have the Outlook extension installed and generally it works well. However, the issue I'm having is that I'm getting a notification each time I open an email in the thread. It says the reci...
    August 04, 2017 12:23
    Yes, but that didn't correct the problem for me. I was able to block my office IP address, but when I work remotely often so every new location I eit...
  • Solved
    CJWhiteNZ on March 02, 2017
    1 Replies
    Iv'e been using the widget app for windows that tracks emails and current online usage of contacts. A really annoying feature of this is that it automatically adds any emails that you track as contacts on hubspot. this feature is quiate bad when y...
    HubSpot Employee
    March 13, 2017 13:17
    Hi @CJWhiteNZ , this sounds like it's happening because you are logging your emails to the CRM. If you turn off the "log in CRM' feature when sendin...
  • Solved
    opsstaffing on March 01, 2017
    19 Replies
    Hello, I am using the free version of hubspot sales, and send my emails through the Outlook aplication on my computer. None of my emails are logging with my contacts or companies. I know there were recent outages could some one please advise on how ...
    Community Manager
    October 21, 2020 08:37
    Hi @DaphnaS Could you confirm you're meeting all the requirements listed here ? If so, and you're still having an error, could you clarify ...
  • Solved
    gfruchtman on February 28, 2017
    2 Replies
    Typically Hubspot activity stream works well. Today, I sent two emails. One showed up in the stream, two did not. So, it makes me question whether the email "went" from outlook or not, but it is not showing in my stream. Thoughts?
    August 17, 2018 07:03
    Hello, I am facing a similar problem. I sent 30 emails this morning and none of them tracked. I am using outlook 2016, and i checked the source code...
  • Ascar on February 23, 2017
    1 Replies
    Hello, everyone who uses Hubspot sales with MS Outlook. Did you notice recently any changes in how it works? What I have always praised Hubspot for was that it was not making false positives on my own reads and re-opens of my own messages and resp...
    HubSpot Employee
    February 28, 2017 07:19
    Hello @Ascar , There is a chance that either an update to Outlook or the Hubspot Sales add-in may have changed a setting. This support docume...
  • cheryl on February 22, 2017
    1 Replies
    Hello HubSpot, I am getting error messages and unable to confirm email every time I try to connect my account Your help feature isnt working either.
    HubSpot Employee
    February 23, 2017 12:44
    Hi @cheryl , thanks for your question. We have a number of threads about how to resolve outlook install errors, and each is specific to the particul...
  • pstanderwick on February 21, 2017
    2 Replies
    How do I download email tracking to my new computer this computer
    November 01, 2018 00:55
    If you are using the new computer then you must be installed the Operating System. You can also Install all the software. you can configure your ema...
  • KoreStrategies on February 13, 2017
    1 Replies
    I have an apple mac and use outlook 20111 for my email and calendar, i see you don't currently support outlook for Mac, what is the alternative solution? If i upgrade to Microsoft 365 would this help? Thanks Paul
    HubSpot Employee
    February 14, 2017 14:35
    Hi @KoreStrategies , thanks for your questions. Due to technical limitations within Outlook for Mac that prevent the use of 3rd party extension, we...
  • steven_henry on February 13, 2017
    7 Replies
    Help please - Configure HubSpot Sales won't load - any ideas??? I'm using Windows 7 Pro (64 bit) Thanks.
    HubSpot Alumni
    February 22, 2017 08:07
    Thanks for your followup @steven_henry . Could you please take a screenshot of this error message and either send it to me, or post it here? I'd lik...
  • SPC on February 09, 2017
    2 Replies
    Hi, I was using the forward and BCC functionalities to log some emails in HubSpot, but it seems to have disapeared for the settings menu. How come i'ts not available anymore? Anything to do with the fact that I'm on the free pricing scheme? It wasn'...
    February 09, 2017 04:14
    Hi, Thanks for your reply. What I meant is that the @forward.hubsport.com and the @bcc.hubspot.com don't seem to work anymore. The have also dispae...
  • Ricksta on February 07, 2017
    1 Replies
    Hey All, I manage 2 outlook 365 accounts one personal and one work. I want both to link with HS. I have managed to link them separately and i get the email feeds. I have both emails registered as different emails. I don't want to have to si...
    HubSpot Alumni
    February 08, 2017 08:40
    Hi @Ricksta , Log into your HubSpot CRM account using your main email address. Visit Settings > Email Integrations and then scroll down t...
  • Halcyon on February 06, 2017
    8 Replies
    Hello! My concern currently is that HubSpot in Outlook does not log correspondence i have into HubSpot despite the setting being turned on. What works: * Basically everything but the e-mails being logged into the respective profiles with whom ...
    March 02, 2017 02:36
    Hi I had a very similar problem. Getting a straight answer from HubSpot is like pulling teeth... Emails sent directly from Hubspot are not recorded...
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