Outlook Sales Extension

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Payments
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
State
All
  • All
  • Solved
  • No Replies Yet
Solved
CJWhiteNZ on March 02, 2017
Iv'e been using the widget app for windows that tracks emails and current online usage of contacts. A really annoying feature of this is that it automatically adds any emails that you track as contacts on hubspot. this feature is quiate bad when y read more
1 upvote
1 Reply
Accepted Solution
HubSpot Employee
March 13, 2017 13:17
Hi @CJWhiteNZ , this sounds like it's happening because you are logging your emails to the CRM. If you turn off the "log in CRM' feature when sendin...read more
Solved
opsstaffing on March 01, 2017
Hello, I am using the free version of hubspot sales, and send my emails through the Outlook aplication on my computer. None of my emails are logging with my contacts or companies. I know there were recent outages could some one please advise on how read more
0 upvote
21 Replies
Accepted Solution
HubSpot Employee
March 09, 2017 09:29
Hello @opsstaffing , I'm sorry to hear you're experiencing difficulty logging emails on contact/company records in the CRM. Can you please ve...read more
Solved
gfruchtman on February 28, 2017
Typically Hubspot activity stream works well. Today, I sent two emails. One showed up in the stream, two did not. So, it makes me question whether the email "went" from outlook or not, but it is not showing in my stream. Thoughts?
0 upvote
2 Replies
Accepted Solution
HubSpot Employee
March 07, 2017 10:31
Hello @gfruchtman , Are the emails in your sent folder in Outlook? If so, the emails should have been successfully sent. If they are in draf...read more
Solved
Mathis on February 01, 2017
Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret read more
Accepted Solution
HubSpot Alumni
February 02, 2017 09:14
Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...read more
Solved
gord_c on January 30, 2017
Hi everyone - just wondering if there's any way to change the fields that pop up when you click the "add to hubspot" button in the outlook add-in. It would be great to use one of our custom fields in there, but I can't figure out how. Thanks so read more
0 upvote
5 Replies
Accepted Solution
HubSpot Alumni
January 31, 2017 10:32
Hi @gord_c , At this time it is not possible to edit the fields (or add custom fields) that come up when you click 'Add to HubSpot' in Outlook...read more
Solved
prozakis on January 22, 2017
After we installed the email tracking plugin in Outlook 2016, the outlook app for desktop takes ages to load a new mail screen, or even worse to load the reply or forward screen. We uninstalled plugin and office and and re-installed. No differen read more
4 upvotes
63 Replies
Accepted Solution
Key Advisor
August 27, 2020 01:16
Hi @miles267 , This worked for me - Here's some more instruction on how to uninstall the O365 add-in ( Link ) and how to insta...read more
Solved
hammad88 on January 13, 2017
Hi I have two email account added to my Hubspot account one on G-Suite and the other is Office 365. G-Suites extenstion track emails smoothly with no issues but i found that outlook add-in is not tracking email even though the check boxes read more
2 upvotes
4 Replies
Accepted Solution
HubSpot Employee
January 13, 2017 10:09
Hey @hammad88 , thanks for clarifying. The HubSpot Sales platform is intended to track sales emails with customers and leads. To prevent tracking of...read more
Solved
dalepollard on January 03, 2017
Hi all. New user here. My system is logging my emails sent from outlook to the relevant contact and deal however when I look at my deals screen I can not get it to show as an activity in the last activity property. Is there a way to either make lo read more
0 upvote
4 Replies
Accepted Solution
HubSpot Employee
January 03, 2017 11:03
Hi @dalepollard , Thank you for your question. When you log an email in the CRM, it technically only logs on the contact record, but tha...read more
Tom on October 27, 2016
If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here: read more
13 upvotes
2 Replies
Tom
HubSpot Product Team
November 29, 2016 00:21
Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...read more
Solved
Tom on October 27, 2016
Press Ctrl+Alt+Delete On the screen that appears, click the "Start Task Manager" button In the Task Manager, click the Processes tab Find the process called Sidekick Tray WPF, click on it, and then click the "End Process" button. If a warni read more
Accepted Solution
Tom
HubSpot Product Team
November 08, 2016 08:00
Commenting to mark as answered.
Solved
Tom on October 27, 2016
This issue is caused by an Internet Explorer configuration that is blocking the login. Please follow the troubleshooting steps found in this guide on the HubSpot Academy: https://knowledge.hubspot.com/articles/kcs_article/email-tracking/ read more
1 upvote
4 Replies
Accepted Solution
Tom
HubSpot Product Team
November 08, 2016 08:00
Commenting to mark as answered.
Solved
Tom on October 27, 2016
Paste the following filepath into your Start menu: C:\Users\%Userprofile%\AppData\Roaming\Sidekick\ Remove all files in the folder that opens up Uninstall Sidekick (if you see two versions of the HubSpot Email add-in in your programs folder, plea read more
2 upvotes
29 Replies
Accepted Solution
Tom
HubSpot Product Team
November 08, 2016 08:00
Commenting to mark as answered.
cancel
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.