Outlook Sales Extension

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SAArts on July 16, 2020
Hubspot automatically logged my email from Outlook even though the box "Log to CRM" is unchecked. To add, instead of updating the existing contact record, it created a new contact resulting in duplicates. How can I: 1) Prevent HubSpot from logging e read more
Community Manager
July 17, 2020 06:48
Hi @SAArts , Could you please confirm by checking the email header, if this email was BCC to your account while was sent? ...read more
warnerprosales on June 26, 2020
I have the Hubspot extension in my Outlook set to log and to track emails. An email I sent to a contact is being shown as opening every three minutes. I get the alert, and the contact activity also shows the log of the activity. To attempt to r read more
0 upvote
2 Replies
June 30, 2020 08:03
Thank you for the suggestion -- No one else was copied. The opens will occur at three minute intervals; it seems to be machine/system generated. Th...read more
Solved
cpktoes on February 06, 2019
Often (not always) my Sales Tools window shows the contact profile with the contacts email repeated twice rather than name and email. If I click open in crm, it is clear that the name fields are correct as the name shows properly on the contacts pa read more
0 upvote
11 Replies
Accepted Solution
Recognized Expert
February 06, 2019 11:03
@cpktoes I have looked through mine and it appears to be how the sending of the email sets up how their name is to appear when sending. With other...read more
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