How do I uninstall Sales Tools from Outlook Desktop? All the posts and threads and instructions and whatnot I can find are about the Sales add-in, not Sales Tools.
But I have uninstalled the Sales add-in. I'm trying to clean the slate so I can make a training video for my team on installing and using, but I can'...read more
Hi. Can I have some tips on how to reconnect my sales and service inboxes please? When I try and reconnect them, I get an error message saying 'Something went wrong'. Not sure if it's a 365 issue, or a Hubspot issue.
Thanks in advance
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Hello @RNicol thank you for posting in our Community!
I want to share this knowledge base here with troubleshooting steps on the HubSpot Sales ...read more
Hello Community~ I'm new to HubSpot and can't seem to correctly connect to Outlook. It shows that inbox automation is enabled, and I recieved an email confirming connection, but it won't pull in any emails. Oddly, it does pull in calendar invi read more
Hi, have you also installed the sales extention into your Outlook Inbox? The connection might be active from your HubSpot account, but without downl...read more
I have this same issue with the Outlook add on, using Outlook Exchange server.
The Hubspot Sales login box opens blank.
The trouble shooting article doesn't seem to cover this eventuality.
@Smiley1 do you open a browser first and sign in there? Instead of signing in through Outlook, I think if you sign in through a web brower to HubSp...read more
Are there plans to support tracking in the new Outlook for Mac? I'm trialling HubSpot at the moment and that is the critical feature I need working. I'm not going back to legacy Outlook though. Thanks!
I find this absolutely insane. Once you log an initial email, there is no way at any point to stop the automatic logging of replies in the chain? You can't select or unselect an option to stop processing the rule? How is this possible? Can someone a read more
Hi @JBrewerUnicargo , Thank your for your product feedback, much appreciated! Regarding the creation of a new email, I would recommend creating a ...read more
We operate a shared email inbox for the majority of our sales team, which are then 'dragged' into folders that reflect our different sales territories. The emails are worked, quotes issued in our ERP system and then the emails archived when the enqu read more
Hey @RRice97 , thanks for reaching out! This is a great question.
I'm not sure exactly how you're organizing and assigning conversations, but ...read more
Hello, I have installed the office 365 addin and am able to open it when I write an email. I have set the settings so that both checkboxes for logging emails are checked. Emails get logged and the BCC is added ONLY when I have the hubspot panel read more
Hi @JDerathe , hope you are doing well!
This question was posted in the Ideas' forum, for that reason we did not see it until now. It was move...read more
Hello there, Pretty new to HubSpot. We have a situation where one contact (an architect) is working with us on multiple deals (with different companies). When we write to the contact, using Outlook, HubSpot places the email into all associated de read more
Hi @alisonGCN ,
Unfortunately not, no. HubSpot has a certain logic for how activities are associated with records. For deals, for example, the...read more
Hey all, For a customer as us we are facing problems with the outlook extension. On Mac and Windows. An overview of the problems: They need to login every day and sometimes every session. The extension is glitchy and causes problems The ext read more
I received an email from my coworker that I then forwarded to contacts and attached the BCC Hubspot email to this new email, as I wanted to create new contacts for the contacts I forwarded the email to. Hubspot did not create the new contacts. read more
Hi @EJoyce2 ,
HubSpot attaches the forwarded email to the record of the contact that is the sender of the email you're forwarding . The BCC...read more