Outlook Sales Extension

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Simoneponti89 on May 16, 2024
Good morning, I have installed the HubSpot extension on Outlook, but unfortunately it does not work. When I activate the mail tracking, a new window pops up reporting the following problem (I attach a screenshot): "Operation failed. Unknown read more
0 upvote
1 Reply
Top Contributor
May 16, 2024 15:07
Hi @Simoneponti89 , You may need to consider using the web add-in version. Since HubSpot no longer supports the desktop add-in, I'm worried th...read more
KvanAken on May 01, 2024
When I start Outlook, I have to manually log in to the Sales extension. Also, I don't receive a pop-up reminder to log in when Outlook starts up. As a result, my emails to customers are often not recorded in HubSpot. Is it possible to log in automa read more
0 upvote
3 Replies
May 02, 2024 03:16
I have contacted our own IT department and they helped me install a new HubSpot extension specifically for Outlook. This one is functioning properly...read more
JIrvine8 on April 29, 2024
Morning, after installing the Hubspot outlook extension, the images in our compnay signature now say "the linked image cannot be displayed, the file may have been moved, renamed". I have tried all the fixes I can find online, Outlook is set to compo read more
0 upvote
1 Reply
Community Manager
April 29, 2024 17:27
Hey, @JIrvine8 , thank you for posting in our Community! What I would recommend is to re-do your signature using our generator https://www....read more
EMussett3 on April 19, 2024
How do I get rid of or move the banner?
4 Replies
May 16, 2024 17:20
Good morning, I'm experiencing the same thing. Its only started happened in the last few days. Is there a solution yet? Screenshot below. Office...read more
ZAHoopes on April 18, 2024
When sending a bulk email to multiple contacts, is there any way to update a single property on all the involved contacts with the Hubspot email plug-in all at once, or does it have to be done one by one using something like contact profiles? I' read more
Accepted Solution
Most Valuable Member | Elite Partner
April 23, 2024 10:08
@ZAHoopes hi! Another idea for this might be to send the email through a workflow, then edit the property as the second step. Here's an example of ...read more
SFrench on April 02, 2024
The Auto BCC feature is in the old desktop version of the Salehub Extension, but does not appear to be a setting or a function within the NEW OUTLOOK experience for M365. Is this on the roadmap as a planned function to be added back? It is mak read more
Community Manager
April 04, 2024 05:00
Hi @SFrench , I have been reviewing and I did not find any documentation on plans for this. However, I found a workaround that might be help...read more
Hildegaard on March 22, 2024
All my users, including myself, are getting this popup login window every day, when we open Outlook for the first time: Otherwise, our HubSpot add-in doesn't work read more
April 12, 2024 08:23
I got below from support: I'm afraid that due to the significant changes introduced by Microsoft as part of the new Outlook for desktop app, HubSpot...read more
Yarexi23 on March 05, 2024
Since we migrated from Gmail to Outlook, our team lost connection and email tracking. We do not get new contacts because it does not work. We followed all the steps to reconnect the email, but it still does not work as it did before the migration. read more
0 upvote
25 Replies
Accepted Solution
Most Valuable Member | Elite Partner
March 11, 2024 20:41
Hi @Yarexi23 the settings all look correct - have you tried searching your contact records in HubSpot for the email address (vs. first/last name)? ...read more
FatFriday on March 01, 2024
Hey Everybody We're using the sales tools plugin for Outlook Desktop but it never gets past the spinning blue circle at the top. The 365 web version works fine, no problems. Its not just one user, its everybody Pointers please Thanks D read more
0 upvote
7 Replies
Accepted Solution
Hall of Famer | Partner
March 01, 2024 10:57
Hi @FatFriday , HubSpot is ending support for that add-in due to changes by Microsoft. That's probably the reason: https://community.hubspot....read more
ESlater on February 28, 2024
Hi there, our business is looking for an email signature generator in Outlook to enable us to standardise our email signatures across the business. We tried Exclaimer but it wasn't possible to make this work with HubSpot the way we needed it to - to read more
1 upvote
2 Replies
Accepted Solution
Thought Leader | Platinum Partner
March 01, 2024 03:53
Hey @ESlater I'd totally recommend the signature generation tool that Diana shared from HubSpot. Each team member can create their own signatu...read more
Sophiep1 on February 20, 2024
I've had to switch over to the (new) outlook app, and emails are not tracking. I've made sure I downloaded the correct plugin that is running in my outlook I can see that but it just doesn't populate with the BCC tracking address and I can't fig read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
February 20, 2024 05:01
@Sophiep1 did you follow these steps? https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales#install-the-add-in-individually ...read more
KGregg on February 13, 2024
When scheduling Microsoft Teams Meetings through HubSpot on the Contact Timeline, the meeting invite sends to the invitees only as a link, without the Meeting ID, Passcode etc., that usually sends when scheduling through Teams directly. Has anyone e read more
5 Replies
Accepted Solution
Most Valuable Member | Elite Partner
February 13, 2024 10:45
Thanks for the additional context @KFogarty , the screenshot is really helpful. The yes, maybe, no options at the top of your email shown in t...read more
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