Outlook Sales Extension

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Solved
CDME26 on May 18, 2025
Hi everyone, I’ve installed the HubSpot Sales Extension on Outlook Web and followed all the troubleshooting steps I could find, but I’m still facing two main issues: The HubSpot panel doesn’t show up when composing emails —I can’t see the l read more
0 upvote
1 Reply
Accepted solution
Contributor
May 18, 2025 17:56
Yeah, we ran into a very similar issue a couple of weeks ago, also with Outlook Web. In our case, the panel was missing only in the compose window, w...read more
Solved
RMcKenzie1 on May 12, 2025
Hi all, I’m trying to verify my Google Workspace email address within HubSpot, but I am not receiving the verification code emails , even though I am receiving other emails from HubSp read more
0 upvote
2 Replies
Accepted solution
Top Contributor
May 12, 2025 22:05
Hi @RMcKenzie1 I think I get what you are saying, so lets break it down. 1. First open Settings → Notifications and toggle Global email ON just...read more
Solved
TOster7 on May 07, 2025
Hallo zusammen, wie kann ich mit dem Outlook Add-In eine Email, die ich gerade erstelle, einem neuen Deal zuordnen? Im Add-in bekomme ich drei alte Deals zu dem Unternehmen / Kontakt angezeigt, und das sind noch nicht mal die drei neuesten... read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
May 07, 2025 06:56
Hallo @TOster7 , Grundsätzlich solltest du über ein Suchfeld die Option haben, auch andere Datensätze zu suchen, neben den vorgeschlagenen, si...read more
Solved
Lee_Brewster on April 22, 2025
I use the HS extension on the PWA app on my Mac. Whenever I pull it up, it only sees the first email in the "to" field. Is there a way to log activity using one of the other emails? Or create a contact with one of the other emails? I could do th read more
Accepted solution
Top Contributor
April 22, 2025 11:51
Hi @Lee_Brewster , This is one of those little headaches with the HubSpot Sales extension on the Mac PWA: it only surfaces the first address in the...read more
KOKeeffe1 on March 25, 2025
Hubspot is assigning the wrong contact name to all emails I'm sending from my outlook email account. When I review emails in the hubspot web application, all my emails say they are from one of my client contacts. They have her name listed, but whe read more
0 upvote
1 Reply
Community Manager
March 25, 2025 13:33
Hi @KOKeeffe1 , Thanks for reaching out to the Community! The first thing I’d recommend is exploring some of the options that other us...read more
NJaramillo5 on February 18, 2025
I've seen several threads about this and still cannot find a solution. The extension consistently allows my team to log emails on the relevant Contact and associated Company, however, in most cases, there is no checkbox option to log the email on read more
0 upvote
1 Reply
Community Manager
February 18, 2025 17:43
Hi @NJaramillo5 ! Welcome to the Community-- happy to have you here 😊 Your account has access to HubSpot Support, so I recommend open...read more
Solved
jacobj on January 02, 2025
My Outlook plugin used to be connected to my Inbox, but recently it was disconnected somehow. The "Connect Inbox" button does not do anything. I have tried reinstalling the Plugin but it does not change anything.   This is the only way it has read more
0 upvote
3 Replies
Accepted solution
Community Manager
January 06, 2025 17:06
Thanks for that context, @jacobj ! The extension shouldn't have changed recently, but a lot of variables have to align for it to work. If you are ...read more
Solved
alourenco300 on December 18, 2024
Hello, I have a work HubSpot account and my work email is connected to HubSpot. I use the web version of Outlook under an Office 365 subscription. If I send within HubSpot emails using my work email address, those emails are logged. However read more
1 upvote
4 Replies
Accepted solution
Key Advisor
December 18, 2024 06:41
Hey @alourenco300 Please note: due to the significant changes introduced by Microsoft as part of the new Outlook for Windows , HubSpot ...read more
Solved
Ldennis23 on November 22, 2024
All my emails sent through HubSpot are undeliverable. Sales told me it's because I've exceeded some kind of email limit. Is this a new rule in Outlook? I've never heard of daily limits before, and I've sent over 50 emails a day using other CRM plat read more
0 upvote
1 Reply
Accepted solution
Community Manager
November 22, 2024 17:00
Hey @Ldennis23 ! Thanks for your post. HubSpot does have rolling daily sending limits for connected emails based on email provider limits...read more
MWILLAERT on November 21, 2024
I have well connected my personnal account I have well setup the Outlook extension + chrome extension as I can see contact info in the right bar when I'm redacting an email? I'm receiving notifications on my phone that these emails have read more
0 upvote
1 Reply
Community Manager
November 21, 2024 15:29
Hi @MWILLAERT ! Welcome to the Community-- happy to have you here 😊 From what I understand, your Outlook extension is configured as expec...read more
Solved
JonAnd on November 13, 2024
Hi, Plugin to Outlook Desktop fails over and over - and I guess you are moving forward to New Outlook. I got the App connected to New Outlook and can Create contact, track email and Log. But option to connect mail to a Deal do not exist. Ques read more
0 upvote
4 Replies
Accepted solution
HubSpot Alumni
November 13, 2024 16:47
Hey @JonAnd , thank you for reaching out! Currently, the New Outlook version doesn’t support connecting emails to deals in HubSpot, so this ...read more
Jon_Buoy on October 21, 2024
I have tried customizing the record customization for the entire account, as well as customizing the properties of the About This Contact card on just my contact view page. Nothing I do changes what the fields that I see when I go to the HubSpot Sal read more
0 upvote
2 Replies
Member
October 22, 2024 09:21
Thanks for the suggestion, however this doesn't work, either. The default view has the About This Contact (default) card at the top, and this card,...read more
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