Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • bramdejager on September 14, 2021
    2 Replies
    I recently started using HubSpot. With using HubSpot I also want to use the HubSpot Sales for Outlook add-in. The benefit of having the add-in on all my devices is beneficial. It works in the browser in Outlook for Office 365 ( https://outlo...
    September 16, 2021 07:56
    Hello Mia, Thanks for getting back! A colleague of yours already pointed me towards the first article. Unfortunately this did not make any differen...
  • RMurphy4 on August 13, 2021
    1 Replies
    Hello - I recently started using the HubSpot add-in for Outlook on desktop. I have the desktop version installed, not the web version. This is what the panel looks like - I am not able to associate an email with existing records - th...
    HubSpot Employee
    August 13, 2021 08:09
    Hi @RMurphy4 Thanks for reaching out. Could you send me via DM your email address? Do you also have an issue with Outloo...
  • JShailes on July 28, 2021
    1 Replies
    I have recently downloaded the office 365 add-in, Sales tools, and when I click on the orange icon to access, it tells me there is ADD-IN ERROR Sorry, we can't load the add-in. Please make sure you have network and/or internet connectivity. Click ...
    Participant | Diamond Partner
    July 28, 2021 09:48
    @JShailes Are you on a network that's behind a firewall? Sometimes organizations block traffic from unrecognized domains and if the add-in is tryi...
  • QBurgess on July 26, 2021
    1 Replies
    Is it possible for a user to install the outlook plugin when using outlook from a web portal and not the native application? In other words, the user access their outlook email on a web protal and not a native installed outlook applicaiton. The user...
    Top Contributor | Diamond Partner
    July 26, 2021 21:40
    Hi @QBurgess , Many of the MAC users have issues when with the Outlook add-in as it doesn't support many features. Check this thread here: Hub...
  • kate_fr on July 22, 2021
    1 Replies
    Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use ...
    Community Manager
    July 22, 2021 14:58
    Hello @kate_fr , thank you for the detailed information provided. Wanted to confirm if you currently have both extensions installed at the same tim...
  • PStannard on June 16, 2021
    9 Replies
    Can someone please help with this error message. I've spent all day going around in circles with HubSpot and getting nowhere. Really fed up with useless support. Considering a different CRM!
    Community Manager
    June 30, 2021 07:18
    Hi @PStannard Thank you for your reply. I've sent you a DM. Best, Tiphaine
  • Solved
    MDiasOPUSPesq on May 27, 2021
    1 Replies
    Hi. How can a I integrate my e-mail with Hubspot so I can track and bcc my conversations? I use a Macbook M1 and our e-mail is hosted by third part provider.
    Most Valuable Member
    May 27, 2021 23:17
    Hi @MDiasOPUSPesq , Which email service provider are you using? At the moment, HubSpot is only offering HubSpot Sales extensions for Chrome, O...
  • Solved
    RGray-11 on April 22, 2021
    3 Replies
    Hello HubSpot Community, I have been standing up our company's instance of HubSpot for a couple weeks and have now landed on the task to integrate our shared inbox. How would I do this? When I go to the Conversations Inbox and HS asks me to int...
    Most Valuable Member
    April 22, 2021 05:15
  • jcasaletto on March 19, 2021
    1 Replies
    With HubSpot connected to their Outlook inbox, I have reps whose emails will 'reset' or 're-cycle' in the middle of typing and they lose what they've typed. This can be very frustrating. Anyone else experiencing something similar?
    Community Manager
    March 22, 2021 03:00
    Hi @jcasaletto Thank you for reaching out. I can see you have connected with the technical support team on this, they will be better ...
  • LNeilssen on March 16, 2021
    5 Replies
    I have been using HubSpot for about 6 months now and this issue randomly came about for me a couple days ago. I'm using the sales add-in for Outlook on an up-to-date PC with Windows Edge as my browser. I noticed that I had both the Outlook and ...
    March 19, 2021 08:43
    I did read into that a little -- thanks for the additional info. I will add, I was barely (if ever) having this problem and then all the sudden it b...
  • JdeHarenne on March 16, 2021
    7 Replies
    Hi there, We recently changed our email extension. Now, when I send an email from the desktop Outlook app (Windows), I get and instantaneous "self open" notification from the Hubspot plug-in. My understanding is that this is because I created...
    March 19, 2021 10:25
    Hi Pam, Thanks for following up on my mail. Unfortunately, this notification I believe is also adding up to the counter for the "number of notificat...
  • Robert_G on March 11, 2021
    2 Replies
    Hi, We are using the outlook sales plugin following this instruction install-the-hbspot-sales-office-365-add-in and can see the sales tools in outlook. We are in the middle of hubspot onboarding and have encountered a problem our onboarder...
    March 24, 2021 16:25
    I have a similar but slightly different problem. I have the Outlook plug-in. Up until about a week ago the hubspot sidebar opened up automatically ...
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