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Outlook Sales Extension

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Solved
JGarberi on December 04, 2025
buenas tardes, no consigo conectar la bandeja de entgrada de micuenta de outlook 365 a hubspot, porque me dice que ya está conectada con otra cuenta, cuando trato de cambiar la cuenta, me diceque necesito permisos de administardor, cuando en realida read more
0 upvote
2 Replies
Accepted solution
Key Advisor
December 15, 2025 14:54
Hi @JGarberi , this error usually means the Outlook 365 mailbox is already connected to another HubSpot account, not necessarily the one you’re cur...read more
Solved
CBurger5 on December 03, 2025
I've noticed when I have the outlook plugin pinned and I reply to an email in Outlook, as soon as I hit 'reply' it opens a new email (as it should). If I start typing, about 3-4 seconds later eveything I typed deletes....it is almost as if outlook read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
December 03, 2025 14:33
Hi @CBurger5 ! I investigated this issue and apparently is something other HubSpot community members have pointed out as well, the reason behind...read more
Solved
TMwd on October 02, 2025
I got this Mail from one of my users today and a couple others confirmed that this change seem to show up yesterday... "Did you notice that in outlook, when you log an email to hubspot, it now says "Assocated to 1 record" instead of "logged"... read more
0 upvote
7 Replies
Accepted solution
Top Contributor | Platinum Partner
October 03, 2025 11:05
Hi @TMwd ! Could you share a screenshot as an example? I'm aware of a recent update on the Outlook and the HubSpot Sales add-in, this might ...read more
Solved
EmilyHanMo on September 16, 2025
If I send an email from HubSpot contact page, I can select "insert", and then choose knowledge base articles or videos. But in the outlook hubspot sales tools add in, there aren´t these options. So is it possible to insert knowledge read more
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
September 16, 2025 06:34
Hi @EmilyHanMo , HubSpot mail extensions surface a smaller set of sales tools (Templates, Documents, Sequences, and Meetings), maybe due to...read more
Solved
Dabbott0001 on September 10, 2025
Hey HubSpot Community! I'm having difficulty with adding all the contact properties from Outlook into HubSpot. I can get it to add the contact name, email and company. But it won't pull in any phone numbers, title or address information. I've re read more
0 upvote
1 Reply
Accepted solution
Key Advisor | Platinum Partner
September 11, 2025 09:33
Hey @Dabbott0001 , It sounds like you’ve got the Outlook integration working for basic details (name, email, company) but not the extended propert...read more
Solved
VBacon on September 03, 2025
Hi, Anyone else finding it extremely frustrating that the HubSpot Outlook Extension doesn't log emails unless you have it pinned??? And to top it off, you can't pin by default on outlook!!! Any tips on how to make my life easier? Or is t read more
0 upvote
3 Replies
Accepted solution
Participant
September 09, 2025 08:32
Bonjour je ne suis pas une experte mais vous pouvez paramétrer votre extension pour enregistrer et suivre vos mails par défaut sur les fiches associ...read more
Solved
JGreen64 on August 27, 2025
I recently bought a new laptop and using Outlook Classic. I installed the HubSport add-in but when I click the the box to 'Track Email' and 'Log to CRM', the email address ends up in the 'To' box rather than the 'bcc' box. Any suggestions?
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
August 28, 2025 00:03
Hi @JGreen64 , This sounds unusual and shouldn't be the case. This page has troubleshooting steps which include the usual, occasionally annoyi...read more
Solved
rmoscarino on August 13, 2025
Issue when replying to emails in New Outlook. Cursor jumps to the bottom of the email. Microsoft says this is a HubSpot issue. Any ideas? Thank you. Rick Moscarino
0 upvote
7 Replies
Accepted solution
Recognized Expert | Diamond Partner
August 14, 2025 05:32
Hi @rmoscarino , New Outlook has some changes that may cause issues with legacy COM add-ins (like HubSpot Sales Outlook desktop add-in). ...read more
Solved
AReyes22 on July 28, 2025
I have downloaded the Outlook Sales Extension, but it only works when I use Outlook Classic, NOT Outlook New (the desktop version, not Outlook for the Web, which also doesn't work because we use Outlook as the client with a Gmail domain(?) - apo read more
0 upvote
1 Reply
Accepted solution
Participant
July 28, 2025 14:22
Right now, the HubSpot Sales Extension just doesn’t play nice with the new Outlook for Desktop. It’s only supported in the Classic Outlook app, and t...read more
Solved
KaylaLeanos on July 18, 2025
When installing the HubSpot Add-In for Outlook, I had to take the steps to trust these certificates below. Will HubSpot be fixing the issue and create a certificate that covers this? Open the Control Panel on your Windows computer and searc read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
July 18, 2025 11:40
Hi @KaylaLeanos , Probably not, HubSpot is not actively developing the add-in anymore, see the red box here: https://knowledge.hubspot.com/co...read more
Solved
CThomson9 on July 16, 2025
We've been using the Outlook Sales Extension for years but have never had any success keeping our users logged in (for either PC or Mac). I contacted support around 12 months ago, but we've tried every "fix" they suggested, and those listed in the C read more
0 upvote
1 Reply
Accepted solution
Thought Leader | Platinum Partner
July 16, 2025 05:56
Hey @CThomson9 I'm assuming you've followed all the steps here ? Unfortunately I don't really think it's an issue that can be fixed, but more an i...read more
Solved
harrynorman on June 26, 2025
What a joke this add-in is. As a Google user, the Hubspot Sales Chrome extension for Gmail doesn't even compare to the Office 365 version. They share no real-use user experience features, so trying to support my clients has been a complete nightmare read more
1 upvote
3 Replies
Accepted solution
Guide | Elite Partner
June 26, 2025 13:54
Hi Harry, While the Outlook integration isn't ideal, HubSpot also acknowledges this and is reportedly working on a new integration. Helpful to...read more
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