Outlook Sales Extension

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EJoyce2 on October 18, 2022
I received an email from my coworker that I then forwarded to contacts and attached the BCC Hubspot email to this new email, as I wanted to create new contacts for the contacts I forwarded the email to. Hubspot did not create the new contacts. read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 18, 2022 06:49
Hi @EJoyce2 , HubSpot attaches the forwarded email to the record of the contact that is the sender of the email you're forwarding . The BCC...read more
AIglesias7 on September 09, 2022
Hi, I'm currently using my gsuit account with Outlook, I could use the chrome extension with Gmail, but I'm not able to login with the addin. I've tried to remove the addin, and the chrome extension, but the problem remains. I've recorded a vide read more
1 upvote
5 Replies
Accepted Solution
Community Manager
September 13, 2022 02:19
Hi @AIglesias7 , Thanks for the screenshots and additional information! I removed the screenshot of your login code since it contained perso...read more
Juris on August 25, 2022
Hi, I am sending email from Outlook desktop client. I have added domain *@domain.co to never log list, and it shows in HS extension's settings in Outlook as blocked, yet emails sent to recipients on this domain are logged and opening tracked. What read more
0 upvote
2 Replies
August 27, 2022 01:52
Hi, jolle: It seems that emails from never log list are a) recorded in the activity feed no matter what but b) not recorded in the contact's activit...read more
AK75 on August 24, 2022
Hi Hubspot extension is not get logged in in desktop Outlook Microsoft 365 MSO (Version 2207 Build 16.0.15427.20182) 64-bit . when i try to login login popup window opens, i click login through google and it says login successful but again pop read more
0 upvote
10 Replies
Accepted Solution
October 05, 2022 06:58
I can confirm that when you manually log into the Outlook extension (not google or others) using just the email and password for hubspot it works. Gi...read more
JMcMillan on July 26, 2022
When I add new contacts to Hubspot from my Outlook email extension, I sometimes add extra info into the categories. This info is not being transferred over. How do I fix this?
0 upvote
2 Replies
Community Manager
August 01, 2022 03:12
Hi @JMcMillan Thank you for reaching out! This is strange - I'm wondering if there is any automation set up within your portal that co...read more
klloyd__1 on June 17, 2022
I heard a rumor recently that Outlook would be discontinuing syncs with CRMs other than Dynamics. I have not been able to find anything concrete on this, but want to know if anyone else in the community has heard anything similar. Even if this is read more
0 upvote
1 Reply
Community Manager
June 21, 2022 02:43
Hi @klloyd__1 , Thank you for reaching out to the Community! I'd also be interested to see if other Community members have come accross this i...read more
KMBIT on June 03, 2022
When I attempted to send out an email and track with Hubspot. it prompted that it needed "One More Step" and I needed to link my O365 account. I clicked on Connect Inbox and I got the security approval, followed by the Modern Authentication to l read more
0 upvote
7 Replies
June 09, 2022 07:45
Tiphaine, I confirmed that I was not blocking 3rd party cookies, it was set for incognito mode - but I set it to allow all cookies before I p...read more
TiphaineCuisset on May 17, 2022
Hi Community! To start, if you’re having issue with images not loading in your email, I want to share with you this article from out knowledge base that can explain why this can happen: Why are images not displaying in my email? read more
1 Reply
Recognized Expert | Elite Partner
June 14, 2022 05:39
Thanks for the jeads up and the explanation, @TiphaineCuisset !
JMutschler on May 10, 2022
Hello, My Outlook email is synced with HubSpot but I am not receiving the notifications in Outlook when a message comes. If I don't log into HubSpot to check my email account, I miss them. Any suggestions? Thank you, Jeremy
0 upvote
1 Reply
Community Manager
May 11, 2022 10:59
Hi @JMutschler , Thanks for reaching out! Are you referring to notifications from a specific HubSpot tool such as the conversations too...read more
PZickert on April 28, 2022
Hello! I have an employee who is trying to log and track and email from the outlook app (Mac version) and it will log, but not track...for anyone. If she sends an email through HubSpot it works fine, even the Web browser of Outlook works fine, but read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 28, 2022 21:08
Hi @PZickert , The Mac version of the Outlook sales extension is not officially supported, see here , only Windows/PC. While some features my...read more
-- on April 01, 2022
Hello, according to the documentation the new (beta) Exchange integration seems to work over Exchange Web Services (EWS). Our Mail Server (David3 by Tobit) only supports Exchange ActiveSync (EAS) , so I don't see any way to connect emails an read more
0 upvote
2 Replies
April 06, 2022 00:49
Hi @PamCotton , thank you for your response. I have posted the idea here . Yes, there are errors when I try to use the current Exchange integrati...read more
PPan on February 10, 2022
Does anbody have that issue as well and knows what I might do wrong? When I write an Email with outlook and want to assign and track the mail to one specific contact and the contacts company, the Email will end up in hubspot in like 30 different read more
0 upvote
4 Replies
Community Manager
March 08, 2022 02:40
Hi @JWeston7 Thank you for reaching out. Yes you can do that! There is no way to correct this problem retroactively but always ensuri...read more
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