Outlook Sales Extension

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MCruz6 on June 09, 2022
My team lead has been personally sending out invites to an event we are having, she was using his outlook account and had ‘hubspot tracking to CRM turned on’. As a result, everything she's sending logs in multiple contacts instead of logging only t read more
0 upvote
1 Reply
Community Manager
June 10, 2022 14:05
Hi @MCruz6 , Thanks for reaching out! If you include any recipients in the CC field, the records' associated objects will also be auto...read more
TonyDowling on November 11, 2021
I've had a query from a client that couldn't switch on logging and tracking in the CRM. I tried to find the setting in the CRM, but it seems to have disappeared - I'm sure I could see them on and off by default previously? I think its read more
0 upvote
1 Reply
Guide | Diamond Partner
November 11, 2021 05:23
Hi @TonyDowling , If you are using HubSpot sales extenson then your emails will automatically be logged into the CRM. However they must meet so...read more
kpriv on November 04, 2021
Hello all, We have been using Hubspot for about 3 months. We deployed the hubspot integration via our 365 tenant, which added the button in Outlook (all clients are on Outlook 365). Once the users logged in, everything was very smooth. Someti read more
15 Replies
Accepted Solution
Community Manager
November 11, 2021 01:34
Hi all, Thank you for your patience while the team was investigating this. We expect this to be resolved in version which was ...read more
ALister on October 08, 2021
Hi Folks. I'm new to using HubSpot, and have the Outlook sales extension working. Its tracking new emails and creating people as contacts fine. Is it possible for the Extension to go through my sent items and add in customers I have previously E read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
October 08, 2021 00:54
Hi @ALister , This is currently not possible, unfortunately. You could however manually log important emails using the forward address: https...read more
bramdejager on September 14, 2021
I recently started using HubSpot. With using HubSpot I also want to use the HubSpot Sales for Outlook add-in. The benefit of having the add-in on all my devices is beneficial. It works in the browser in Outlook for Office 365 ( https://outlo read more
0 upvote
2 Replies
September 16, 2021 07:56
Hello Mia, Thanks for getting back! A colleague of yours already pointed me towards the first article. Unfortunately this did not make any differen...read more
RodyBottelier on August 17, 2021
Hi all I have a problem, I am trying to add some domains to the never log list. For example my @internalmails.nl. But i want that all of the incoming mails of @internalmails.nl won't be logged in Hubspot. It is possible for me the add some domai read more
0 upvote
4 Replies
Accepted Solution
Member | Platinum Partner
August 17, 2021 10:36
Hi @RodyBottelier Have you by any chance got your email address connected to HubSpot as a shared inbox, rather than as a personal inbox? Cr...read more
kate_fr on July 22, 2021
Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use read more
Community Manager
July 22, 2021 14:58
Hello @kate_fr , thank you for the detailed information provided. Wanted to confirm if you currently have both extensions installed at the same tim...read more
flemmingv on May 12, 2021
I have disconnected the app in outlook to track emails in hubspot, but I am suspect that Microsoft on web at Outlook.com keeps some vault for the tracking period which is not nice in terms of data privacy. I noticed this from outlook.com priv read more
0 upvote
5 Replies
Accepted Solution
May 17, 2021 03:02
Hi Mia, Updated message: Thanks, checked it again, it works! Your answer was great. It works to delete old contacts in Offline Outlook, but very ma...read more
netflex on February 18, 2021
Hi, We would like to deploy the HubSpot Sales add-in for Outlook silently for multiple users. We are aware of the central deployment via Office but this is not possible in our environment. The setup.exe unfortunately does not contain any pa read more
0 upvote
3 Replies
June 04, 2021 08:58
How did you extract the certificate from the EXE?
KJLUNDE on December 04, 2020
Has HubSpot created a solution to Outlook Add-In automatically creating contacts and leads for every email recipient for all outgoing emails? It appears the only options are to check/un-check the "Log Email," checkbox in settings and/or check/u read more
1 upvote
4 Replies
January 06, 2021 07:42
Thanks for the reply. I've checked out the ideas thread and contributed there, I appreciate the suggestion. Bummer that O365 users don't get the sa...read more
scottrichins on November 18, 2020
I use the HubSpot Sales plugin with Outlook for Mac (Office 365). On my Mac, I also use a clipboard manager that saves everything I copy. And when I copy or paste something, it makes a little sound to let me know something was copied or pasted. read more
1 upvote
10 Replies
Community Manager
June 08, 2021 01:44
Thank you for letting us know and for your understanding on this!
Dyrleif on October 28, 2020
All my emails that are supposed to be forwarded to hubspot are rejected. I get the following error emails (put xxxxxx instead of my number): < mailto:xxxxxx@forward.hubspot.com > Your message wasn't delivered because the recipient's email p read more
0 upvote
2 Replies
November 24, 2020 01:12
Hi, We had the same issue yesterday and we found the problem in Microsoft 365. There is a new Spam Protection function in Office 365 that protect y...read more
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