Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • bramdejager on September 14, 2021
    2 Replies
    I recently started using HubSpot. With using HubSpot I also want to use the HubSpot Sales for Outlook add-in. The benefit of having the add-in on all my devices is beneficial. It works in the browser in Outlook for Office 365 ( https://outlo...
    September 16, 2021 07:56
    Hello Mia, Thanks for getting back! A colleague of yours already pointed me towards the first article. Unfortunately this did not make any differen...
  • Solved
    RodyBottelier on August 17, 2021
    4 Replies
    Hi all I have a problem, I am trying to add some domains to the never log list. For example my @internalmails.nl. But i want that all of the incoming mails of @internalmails.nl won't be logged in Hubspot. It is possible for me the add some domai...
    Member | Platinum Partner
    August 18, 2021 01:56
    I'm glad I could help. Cheers!
  • kate_fr on July 22, 2021
    1 Replies
    Hi, We're having issues with installing HubSpot Sales Office 365 add-in. First, we tried to deploy the add-in centrally. We got an email notification saying that "Hubspot Sales was successfully deployed", but we weren't able to actually use ...
    Community Manager
    July 22, 2021 14:58
    Hello @kate_fr , thank you for the detailed information provided. Wanted to confirm if you currently have both extensions installed at the same tim...
  • Solved
    flemmingv on May 12, 2021
    5 Replies
    I have disconnected the app in outlook to track emails in hubspot, but I am suspect that Microsoft on web at Outlook.com keeps some vault for the tracking period which is not nice in terms of data privacy. I noticed this from outlook.com priv...
    Community Manager
    May 20, 2021 07:59
    Hi @flemmingv , I apologize for the late reply, but I'm glad that worked. Thank you for taking the time and updating this thread with the s...
  • netflex on February 18, 2021
    3 Replies
    Hi, We would like to deploy the HubSpot Sales add-in for Outlook silently for multiple users. We are aware of the central deployment via Office but this is not possible in our environment. The setup.exe unfortunately does not contain any pa...
    June 04, 2021 08:58
    How did you extract the certificate from the EXE?
  • KJLUNDE on December 04, 2020
    4 Replies
    Has HubSpot created a solution to Outlook Add-In automatically creating contacts and leads for every email recipient for all outgoing emails? It appears the only options are to check/un-check the "Log Email," checkbox in settings and/or check/u...
    January 06, 2021 07:42
    Thanks for the reply. I've checked out the ideas thread and contributed there, I appreciate the suggestion. Bummer that O365 users don't get the sa...
  • scottrichins on November 18, 2020
    10 Replies
    I use the HubSpot Sales plugin with Outlook for Mac (Office 365). On my Mac, I also use a clipboard manager that saves everything I copy. And when I copy or paste something, it makes a little sound to let me know something was copied or pasted. ...
    Community Manager
    June 08, 2021 01:44
    Thank you for letting us know and for your understanding on this!
  • Dyrleif on October 28, 2020
    2 Replies
    All my emails that are supposed to be forwarded to hubspot are rejected. I get the following error emails (put xxxxxx instead of my number): < mailto:xxxxxx@forward.hubspot.com > Your message wasn't delivered because the recipient's email p...
    November 24, 2020 01:12
    Hi, We had the same issue yesterday and we found the problem in Microsoft 365. There is a new Spam Protection function in Office 365 that protect y...
  • Solved
    CharlieTG on October 07, 2020
    4 Replies
    HUbspot displayed a note that my earlier email to a recipient had bounced. However it eventually went through as it was tracked that the email had been opened and links were clicked. Now, however, I cant send another email because Hubspot thinks it ...
    October 08, 2020 06:27
    Thanks! I will keep that handy if I have further trouble. I have yet to come across the unbounce sign (see my response to Emma) so I will look if I c...
  • shearn on August 17, 2017
    3 Replies
    Hi, We're currently internally testing email sends through the CRM and have encountered a concerning issue using Side Kick and Outlook/Office 365. When using the attachment upload feature for email, both the direct 'upload' and 'Choose from ...
    HubSpot Product Team
    August 23, 2017 03:40
    Thanks for the update! Keep us posted 🙂
  • Solved
    hammad88 on January 13, 2017
    4 Replies
    Hi I have two email account added to my Hubspot account one on G-Suite and the other is Office 365. G-Suites extenstion track emails smoothly with no issues but i found that outlook add-in is not tracking email even though the check boxes...
    Top Contributor
    September 27, 2018 08:34
    Hi @nicolebrenner , I have a similar problem. Tested it with the test email and nothing happened. My emails are logged but not tracked and my inbox ...
  • Solved
    DougMilem on December 30, 2016
    1 Replies
    I'm trying to add a user to hubspot. I added them but they have not got the welcome email so they cannot login. It's weird because I set up another user and it was fine. I know their email is working and when I click reset password it wont send the ...
    HubSpot Employee
    December 30, 2016 12:34
    Hi @DougMilem , Welcome to the Hubspot Community! I wanted to let you know that I checked the email addresses of the users in your porta...
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