Outlook Sales Extension

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ifflanb on September 28, 2020
Hi, since upgrading to Windows 10 build 2004, the Sales add-in in Outlook Desktop has started freezing when replying to an email. I am using Outlook version 2009 (Microsoft 365 subscription) and Windows 10 Build 2004. So having the Sales add-in ope read more
Community Manager
October 09, 2020 08:57
Hello @ifflanb Thank you for the information. Can you confirm if you are able to log into the add-in before clicking the reply b...read more
sjames on August 23, 2020
When installing the Outlook plugin I get this error: Name: HubSpot Sales for Outlook From: https://dl.getsidekick.com/outlook/vsto/Sidekick.vsto ************** Exception Text ************** System.Security.SecurityException: Customized functional read more
0 upvote
8 Replies
Accepted Solution
August 28, 2020 16:49
FYI for anyone having similar problems in the future, I was finally able to get it installed with this tool: https://www.smartlux.com/software/tru...read more
gbauer on August 14, 2020
I have multiple Hubspot Accounts and am using the HubSpot Sales add in for Outlook. I would like to tell Hubspot Sales which Hubspot account to track the emails to. The email account that I am using is registered in both hubspot accounts. The pro read more
1 Reply
HubSpot Alumni
August 17, 2020 01:15
Hi @gbauer , Thanks for reaching out. Currently, this is not a functionality of the tool. If you would like to see this implemented in the ...read more
crystalelement on August 03, 2020
Hey. I've read a bunch of help pages, a bunch of discussion threads in the community. But NOTHING helped me. My setup: MS O365 + Exchange on our domain. All matches for Hubspot integration Add-in deployed for all users in domain correctly, lik read more
0 upvote
2 Replies
Accepted Solution
August 04, 2020 21:50
FYI I had long conversation with Microsoft support about this bug. Yes, this bug on software side. This issue can occur on version 16.39 of Outlook ...read more
otish on July 24, 2020
Hello, Is it possible to have multiple accounts in an Outlook profile with one of the accounts connected to HubSpot and have it configured to automatically track and log all emails sent from that one account? Email messages sent from the oth read more
November 18, 2021 23:57
Hi Pam, Can this also help me to not track mails FROM a certain account? I can't get that to work. Thx!
AJHabbe on July 15, 2020
Everytime I create a new email or reply/forward something this idiotic large pop-up appears in the screen which let me search through contacts within the Hubspot CRM-system. However I don't need that and it's blocking a large part of my screen. Any read more
0 upvote
1 Reply
HubSpot Employee
July 16, 2020 05:42
Hi @AJHabbe , Thanks for posting in the Community! It sounds like you would not like contact profiles to pop-up when you are composing a...read more
renespf on July 08, 2020
Hello, I have just installed the ADD in for Microsoft Office 365 Outlook on my PC and afther the installation I get an error that the certificate is not valid. Here's the Error log: Name: HubSpot Sales for Outlook Von: https://dl.getsidekic read more
Community Manager
July 17, 2020 06:20
Hey @dtrojer @renespf Can you please try the following steps? In Internet Explorer, click the Settings gear at the top right of t...read more
ManuNotpla on July 03, 2020
Hi, I'm trying to integrate my email into HubSpot. I already linked it and it's fine. But I use Outlook, so I would like to use the add-in from Hubspot in Outlook. But the add-in it doesn't appear on Outlook Inbox. I tried to reinstall it several read more
0 upvote
2 Replies
July 06, 2020 07:32
Hi Sharon, Yes, of course, uninstall and install the extension it's part of the steps that I followed in these 3 methods to try to solve the problem...read more
stefanbrun on July 01, 2020
Hey everyone, I am working on a new MacbookPro and have installed the sales add-in for outlook. Whenever I turn the add-in on (log+track eMails) so that the bcc appears automatically in my mails the function of copy+paste doesnt work anymor read more
0 upvote
1 Reply
Community Manager
July 03, 2020 06:47
Hey @stefanbrun Can you please try to uninstall the extension and install the extension again? Thanks Sharon
JOwen on June 29, 2020
Hi, I was using the Hubspot Sales addin with Microsoft 365 version of Outlook, when I did an update to Outlook and the addin stopped working. I went to my Outlook options and removed the addin and tried re-installing via Hubspot and Microsoft 3 read more
0 upvote
1 Reply
Community Manager
July 01, 2020 07:41
Hello @JOwen Could you try the steps on this article here and confirm if you are seeing something different on your end? Uninstall th...read more
warnerprosales on June 26, 2020
I have the Hubspot extension in my Outlook set to log and to track emails. An email I sent to a contact is being shown as opening every three minutes. I get the alert, and the contact activity also shows the log of the activity. To attempt to r read more
0 upvote
2 Replies
June 30, 2020 08:03
Thank you for the suggestion -- No one else was copied. The opens will occur at three minute intervals; it seems to be machine/system generated. Th...read more
DM5555 on May 12, 2020
I am in the final steps of connecting HubSpot sales app to my Outlook MS 365 Exchange email settings. I'm missing the co-ordinates to enter. Attached is the screen shot of the current Outlook setting. I've been in you help section set up MS Exchange read more
0 upvote
2 Replies
Accepted Solution
May 15, 2020 04:44
Hello Jess - thanks for this and instructions nice and clear and it has resolved my issue - I am now connected!’ Regards David
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