Outlook Sales Extension

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  • Tom on October 27, 2016
    2 Replies
    If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. First, be sure to check that your version of Outlook is compatible with HubSpot Sales here:...
    HubSpot Product Team
    November 29, 2016 00:21
    Hey Sofia, Could you open a new post about this? This is intended as a general guide to some common errors and I may not be able to troubleshoot ...
  • Solved
    RPGcards on June 13, 2019
    2 Replies
    Hello, When using the VSTO intigration with our outlook we are running into an issue with the opening of e-mails. E-mails appear regular and are populated in reading pane, or when replying directly to the e-mail. My users who do not use read...
    June 24, 2019 07:59
    Hello, Jenny! Thank you for the response. We solved the issue by removing Hubspot from windows and moving to the 365 integration.
  • Solved
    davehub on March 18, 2019
    12 Replies
    Just going through an endless login process with the Outlook add-in for Office 365 as well as the Desktop version. I have uninstalled the desktop, cleared my cache, deleted everything in all browsers, changed default browsers since the authenticatio...
    Community Manager
    June 13, 2019 01:52
    Thank you for confirming @aocrm ! I understand your frustrations and appreciate your patience and help in working towards a resolution. ...
  • SPC on February 09, 2017
    2 Replies
    Hi, I was using the forward and BCC functionalities to log some emails in HubSpot, but it seems to have disapeared for the settings menu. How come i'ts not available anymore? Anything to do with the fact that I'm on the free pricing scheme? It wasn'...
    February 09, 2017 04:14
    Hi, Thanks for your reply. What I meant is that the @forward.hubsport.com and the @bcc.hubspot.com don't seem to work anymore. The have also dispae...
  • Ricksta on February 07, 2017
    1 Replies
    Hey All, I manage 2 outlook 365 accounts one personal and one work. I want both to link with HS. I have managed to link them separately and i get the email feeds. I have both emails registered as different emails. I don't want to have to si...
    HubSpot Alumni
    February 08, 2017 08:40
    Hi @Ricksta , Log into your HubSpot CRM account using your main email address. Visit Settings > Email Integrations and then scroll down t...
  • Solved
    Mathis on February 01, 2017
    1 Replies
    Hello, Since few weeks i am experiencing a very slow process about the loading time of the pages. Are you working on it? For exemple, i had to wait 10s to display the front page of community hubspot. I'm sure my internet connexion works pret...
    HubSpot Alumni
    February 02, 2017 09:14
    Hi @Mathis , I am sorry to hear you are having trouble loading pages. There are no known issues related to page load times at this mome...
  • Solved
    crandich on January 17, 2017
    1 Replies
    I have created email templates on the HubSpot website. My work outlook account is synced to HubSpot. However, when I try to email out of the actual Microsft Outlook program, none of my templates show up and I get a grayed out box. I've attached a ph...
    HubSpot Alumni
    January 17, 2017 14:34
    Hi @crandich , I cross-references your email address with our records, and found that you actually have two HubSpot accounts associated with ...
  • brighttoolsjr on January 12, 2017
    5 Replies
    Welcome emails not arriving for team member. I've tried her address and also added her name with my icloud address just to verify - nothing came.
    HubSpot Alumni
    January 13, 2017 13:30
    @brighttoolsjr can you PM me her email address so that I can try adding her as a user myself? Thanks!
  • Divya_J on December 20, 2016
    1 Replies
    Once a user has linked his/her mail box, what are the steps to unlink it? Also, is there a way where your mail box access can be made limited to you only and not everyone in your company?
    HubSpot Employee
    December 20, 2016 07:34
    Hi @Divya_J , This documentation explains how you can enable and disable the sync between connected accounts, in addition to how to complete...
  • Mariepier on December 02, 2016
    16 Replies
    I am trying to connect my Outlook 365 account to Hubspot CRM and I keep getting this message :
    Community Manager
    August 06, 2019 06:06
    Hi @Claireaubert , You can resolve this error by either connecting a different email inbox to the meetings tool, or disconnecting the inbox fr...
  • sofiaadap on November 07, 2016
    9 Replies
    I keep encountering this error when connecting my Outlook with Hubspot CRM. I've successfully installed all plug-ins and log into Microsoft account. "Sorry. Something about that didn't go right." "Please give us a moment to gather our thoughts,...
    Community Manager
    September 29, 2017 07:38
    Hi @terrianncormier , Where in the process are you seeing this error? Can you send along screenshots of what you are experiencing? Tha...
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