Outlook Sales Extension

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DAngelo on May 23, 2022
I installed the Hubspot sales extension add-in in my desktop outlook app. My desktop outlook has my work email and my personal email. How do I just enable my work email to use the sales extension so I can track emails for work purposes? I don't want read more
0 upvote
1 Reply
Community Manager
May 24, 2022 11:22
Hi @DAngelo , Thanks for reaching out! I wanted to refer you to this related thread where @Mike_Eastwood explains how to exclude per...read more
YLamb on May 23, 2022
Has there been any update on this? We have the same problem using outlook where an email has been forwarded. It then logs to all contacts, creating multiple irrelevant records.
0 upvote
1 Reply
Community Manager
May 25, 2022 03:04
Hi @YLamb Thank you for reaching out. I moved this message as a net new post as the thread you posted in was older. I want to s...read more
TiphaineCuisset on May 17, 2022
Hi Community! To start, if you’re having issue with images not loading in your email, I want to share with you this article from out knowledge base that can explain why this can happen: Why are images not displaying in my email? read more
0 Reply
kezi on May 16, 2022
Have been using hubspot for years with desktop application for outlook, but the last week when ever I try to log in this is the screen I get??? Have uninstalled & reinstalled without success.......
0 upvote
3 Replies
Community Manager
May 20, 2022 06:37
Hi @kezi , My apologies for the frustration the plug-in has caused. May you confirm this is the correct plugin/extension you are insta...read more
JMutschler on May 10, 2022
Hello, My Outlook email is synced with HubSpot but I am not receiving the notifications in Outlook when a message comes. If I don't log into HubSpot to check my email account, I miss them. Any suggestions? Thank you, Jeremy
0 upvote
1 Reply
Community Manager
May 11, 2022 10:59
Hi @JMutschler , Thanks for reaching out! Are you referring to notifications from a specific HubSpot tool such as the conversations too...read more
ArdenFox on May 03, 2022
Hubspot has suddenldy stopped tracking and logging my emails. I have had two chat sessions with sales and followed all their instructions and still not working. Office 365 Outlook, desktop Personal email is connected Add-In Settings; Log and T read more
0 upvote
3 Replies
Community Manager
May 04, 2022 10:55
Hi @ArdenFox , Thank you for your feedback, I would like to apologize for the frustrations, data issues, and business impact this has caused....read more
MKelly6 on May 03, 2022
Can't seem to log into the Sales Add In on Firefox using Office 365 Mail browser. Works in Chrome. Clicked Login, entered my credentials in pop up window, but nothing happens.
0 upvote
1 Reply
Community Manager
May 04, 2022 09:41
Hi @MKelly6 Thank you for reaching out. Would you mind trying to clear your cache following those steps , as well as trying with ano...read more
BMenu on April 29, 2022
I'm having the same issue but with the hubspot for outlook add in in Mac (M1 processor). Couldn't find any way to resolve it so far
0 upvote
5 Replies
Community Manager
May 10, 2022 00:17
Hi @BMenu Thank you I've sent you a DM with next steps Thank you Best Tiphaine
PZickert on April 28, 2022
Hello! I have an employee who is trying to log and track and email from the outlook app (Mac version) and it will log, but not track...for anyone. If she sends an email through HubSpot it works fine, even the Web browser of Outlook works fine, but read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
April 28, 2022 21:08
Hi @PZickert , The Mac version of the Outlook sales extension is not officially supported, see here , only Windows/PC. While some features my...read more
SStadnek on April 26, 2022
Hello Hubspot Community! The Hubspot add-in will not open to the default browser that is set in outlook. I have confirmed that other add-ins will open with the default browser. Hubspot claims " Because the O365 app in Outlook runs in an read more
0 upvote
1 Reply
Community Manager
April 27, 2022 14:32
Hello @SStadnek , thank you for the information provided! Certain versions of Outlook still use Internet Explorer to perform core functions ...read more
MBerillo on April 26, 2022
How do I see more than 3 deals associated wtih a contact when I am logging emails using the Outlook add-in? Thank you!
0 upvote
2 Replies
Accepted Solution
Community Manager
April 27, 2022 13:02
Hi @MBerillo , Thanks for reaching out! By default, the first 3 deals associated with the contact show up as stated in this help arti...read more
ASantambrogio on April 26, 2022
HI, I am having problems connecting my outlook account to Hubspot. Do you know if it works also with POP ofr just IMAP? It synched the first email, but then no more syncing for either incoming or outgoing Thanks for the answer Alessandro
1 upvote
3 Replies
May 04, 2022 06:55
Hi, I tried again, but no way to connect a POP. When setting up the account, the only option that appears is IMAP (see screenshot) How is it possib...read more
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