app not working in office365 outlook (using chrome)

[QuinBook]

I got the app to install, but when I click on it I get a message that says, the app was not configured correctly. What am I doing wrong.

[jennysowyrda]

Hi @QuinBook,

Can you please begin by following the steps outlined here.

Thank you,

Jenny

[QuinBook]

Unfortuately, that does not help me. 

[jennysowyrda · Accepted solution]

Hi @QuinBook,

Thank you for the update! 

I wanted to share this resource with you which walks through how to troubleshoot Outlook issues. Can you please go through the steps outlined there to see if this resolves your issue?

Thank you,
Jenny

[QuinBook]

not sure how, but I got it to work

[jennysowyrda]

Hi @QuinBook,

Thank you for the update! I am glad it's up and running - I am on standby to assist with any further issues!

Best,

Jenny

[QuinBook]

The reading pane is turned on, but I do not see the same layout as in the screenshots on the link you sent.  The article says, make sure hubspot is not grayed out. Well, I cant see hubspot at all. 

When I click on the nine dots in the upper left corner, I can see all the apps available and hubspot is one of them.

When I click on hubspot, I get to this screen, which tells me, that there is a problem and that the app is not configured correctly. It says the log in url for hubspot is not defined.