Which Add-in should I use - which is best?

[ARuffell]

I am running Office 365 in the Outlook Desktop. Should I use the Office 365 add-in OR the Hubspot Sales Add-in? Currently I can save a contact from Outlook and email.  However I cannot:

1) see the email history

2) see my Outlook diary items in HS against each contact

3) see any message pops relating to emails opened

Any advice gratefully received.

Many thanks

[JenWeiss]

Hi @ARuffell , 

Thank you so much for reaching out to us! With the HubSpot Sales Chrome extension for Gmail, HubSpot Sales Office 365 add-in, or the HubSpot Sales Outlook desktop add-in, you can access your sales tools directly from your inbox. Refer to the table below to determine which extension or add-in is compatible with your setup.

	Chrome extension	Office 365 add-in	Outlook desktop add-in
Email host	Gmail or G Suite	Office 365	Any
Email client	Gmail/G Suite in Chrome	Outlook on the web Outlook.com* Outlook for Mac - version 15.33 or later Outlook for PC - version 1603 (build 6769.0000) or later	Outlook 2019 Outlook 2016 Outlook 2013
Operating system	Mac, PC	Mac, PC	PC only
System requirements	N/A	N/A	Microsoft Windows 7,8, or 10 Microsoft Outlook 2013 or 2016 Microsoft Visual Studios 2010 tools for Office Runtime .NET 4.6 or higher
Connected inbox required	No**	Yes	No**
Centrally deploy/install for multiple users	Available	Available	Not available
Quick install links	Install	Install	Install

*If you're accessing your email on Outlook.com, you cannot pin the Office 365 add-in in the inbox.

**Some sales tools cannot be used without a connected inbox.

You would also be able to reference the current knowledge base article for further details on the setup.

Best, 

@JenWeiss 

[ARuffell]

Hi Jennifer

Thanks but this does not really help me.  I want to know which (if any) add-in addresses the issues flagged in my original request email.  I uninstalled the add-in I had and tried to install the Office 365 one having checked the Outlook is "click to run" and I get the following error:

Is it possible to guide me to the right Hubspot person/channel to get this sorted?

Many thanks

Andrew

[ARuffell · Accepted solution]

Hi Jennifer

After a long session with Microsoft Office 365 Business Premium support, the issue has been resolved.  A long story so I wont go far into it other than to say that it was a combination of a Chrome browser cache issue and a Microsoft Office 365 licensing issue.

I will close this off now.

Regards

Andrew