Using HS BCC address sends emails from multiple CRM users...

Matt_Ruiz
Member

Hello

 

Ive tried to research this topic for too long now and I can't quite find my solution. As mention above, if a coworker uses the hubspot bcc address to track his email from outlook, the email will get sent from his email address as well as mine to the same customer. our customers are getting an annoying double email which we need to fix. Please advise!

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jennysowyrda
Community Manager

Hi @Matt_Ruiz

 

Can you please clarify what you mean by "the email will get sent from his email address as well as mine to the same customer"? HubSpot's bcc address does not send a copy of the email to the contact, it copies the email into your portal. 

 

It might be helpful if you can send along screenshots or clarify how HubSpot is involved in sending the email twice so that others can see what you are experiencing. 

 

Thank you,

Jenny

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