Outlook Sales Extension

AIglesias7
Participant

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Hi,

I'm currently  using my gsuit account with Outlook, I could use the chrome extension with Gmail, but I'm not able to login with the addin.

I've tried to remove the addin, and the chrome extension, but the problem remains.

I've recorded a video to shows the problem, I've already sent the logs to support but I have no answer.

1 Accepted solution
kvonloesecke
Solution
Community Manager
Community Manager

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Hi @AIglesias7,

 

Thanks for the screenshots and additional information!

I removed the screenshot of your login code since it contained personal information such as your email.

Can try to log in by entering your HubSpot email and HubSpot password, rather than selecting login via Google?

 

Thank you

Best,

Kristen


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5 Replies 5
kvonloesecke
Community Manager
Community Manager

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Hi @AIglesias7,

 

Thank you for reaching out and for sharing this video with us. It's very helpful 🙂 

 

Are you still experiencing this login issue? 

If so, can you verify that your internet connection is active and that you don't have any extensions or ad blockers that could be preventing you from logging in?

Could you also confirm that your email client is compatible with its respective sales extension, Outlook or Gmail? 

 

Thank you

Best,

Kristen

 


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AIglesias7
Participant

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Hi @kvonloesecke 

Thanks for your answer. Yes, I confirm you that I still experiencing this login issue.

My internet connection is active, indeed I can login to Hubspot web page using the same authentication method (using "Sign in with Goolgle"). I don't have any extensions or ad blockers installed. I have tried creating a new windows user profile in order to test a clean envirment, with the same result. I few minutes later than I try to login, I receive an email with the code to login to hubspot, but I don't have place to write it. 

I've tried with Chrome as a default internet Browser and also with Microsoft Edge.

This is my version of Outlook:

Captura de pantalla 2022-09-13 091349.png

And this is the HubSpot Sales Outlook desktop add-in version:

Captura de pantalla 2022-09-13 091541.png

I really need a solution to this issue, because I can´t track my emails and meetings.

 

0 Upvotes
kvonloesecke
Solution
Community Manager
Community Manager

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Hi @AIglesias7,

 

Thanks for the screenshots and additional information!

I removed the screenshot of your login code since it contained personal information such as your email.

Can try to log in by entering your HubSpot email and HubSpot password, rather than selecting login via Google?

 

Thank you

Best,

Kristen


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
AIglesias7
Participant

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Thank you so much @kvonloesecke I could login using this method!!!

kvonloesecke
Community Manager
Community Manager

Unable to login with HubSpot Sales Outlook desktop add-in

SOLVE

Hi @AIglesias7,

 

You're very welcome! Glad to hear that worked 😄 

 

Best,

Kristen


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Join regional conversations by changing your language settings !