Tracking notifications

New Contributor


I have set up email notifications and tracking and opens are showing in hubspot but Im not getting the popup notifications I have set up in my settings.  Does anyone know why this would not be working ?


I've also noticed that is I try to switch connected hubspot accounts the one Im using is not showing.  I recently changed my web domain and email.  To my knowledge there is no way of changing the email extension the account is registered under.  So I set up a new user set it as a super admin with the correct email address and deleted the old one.  I added the extension with the correct email address and everything is working but the new email address isnt showing as an extension If I go in to settings to re-sync the account it is not showing in the drop down either.  Any ideas ?


Thanks you

1 Reply 1
Regular Contributor

Hi @ahamaton,


You can visit for notification setting.


If you have switched email account and also added an extension, then verify email address of both platforms.




Click here for troubleshooting.


If your problem is resolved, marked it as Solved.
You can also email us for further assistance.


Thank you.


TRooInbound Team
Hubspot COS/CMS Development Agency
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